Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a project and operations management professional with 5+ years of experience leading international cross-functional teams, delivering process improvements, and data-driven decision-making across tech and service environments. I thrive in fast-moving, collaborative settings and enjoy turning strategic goals into practical, measurable actions through clear communication and continuous improvement.…I am a project and operations management professional with 5+ years of experience leading international cross-functional teams, delivering process improvements, and data-driven decision-making across tech and service environments. I thrive in fast-moving, collaborative settings and enjoy turning strategic goals into practical, measurable actions through clear communication and continuous improvement.

Amira Torres Aued





I am a project and operations management professional with 5+ years of experience leading international cross-functional teams, delivering process improvements, and data-driven decision-making across tech and service environments. I thrive in fast-moving, collaborative settings and enjoy turning strategic goals into practical, measurable actions through clear communication and continuous improvement.…I am a project and operations management professional with 5+ years of experience leading international cross-functional teams, delivering process improvements, and data-driven decision-making across tech and service environments. I thrive in fast-moving, collaborative settings and enjoy turning strategic goals into practical, measurable actions through clear communication and continuous improvement.

Available to hire

I am a project and operations management professional with 5+ years of experience leading international cross-functional teams, delivering process improvements, and data-driven decision-making across tech and service environments.

I thrive in fast-moving, collaborative settings and enjoy turning strategic goals into practical, measurable actions through clear communication and continuous improvement.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

Spanish; Castilian

Fluent

English

Fluent

Portuguese

Advanced

French

Beginner

Work Experience

Service Delivery Manager at Tech Firefly

January 1, 2024 - January 1, 2025

Managed end-to-end operational performance across the service lifecycle for 12+ teams, overseeing KPIs, compliance, staffing capacity, and service quality deliverables; acted as primary escalation point for Team Leads and senior stakeholders.

Team Lead at Tech Firefly

January 1, 2022 - January 1, 2023

Led a team of 28 professionals, ensuring delivery against operational targets and quality standards while aligning individual objectives with broader business goals. Monitored performance metrics and drove continuous improvement through structured 1:1s, coaching plans, and weekly review meetings.

Professor at Preparatoria Politécnica Santa Catarina

January 1, 2020 - January 1, 2020

Led the transition of academic programs to a fully online delivery model, coordinating course planning, timelines, and digital tools, achieving 96% student approval and maintaining a 97% attendance rate in a high-dropout environment.

President - Civic Association at ACI

January 1, 2017 - January 1, 2019

Defined project scopes and objectives for civic initiatives, delegating responsibilities to 20+ staff and volunteers while maintaining engagement through clear goal alignment and performance tracking. Managed stakeholder communication and coordination with government entities to ensure effective planning and execution of multi-stakeholder projects.

Change Management Consultant - Internship at AP ATT

January 1, 2018 - January 1, 2018

Led a change management and business transformation initiative for a non-profit restaurant, applying Design Thinking methodologies to re-define scope, processes, and operating models. Conducted operational and data analysis to develop actionable recommendations, delivering a structured transformation roadmap to improve logistics, customer tracking, and service delivery processes.