Supports day-to-day coordination, execution, and optimization of a Patient Support Program. Acts as a primary point of contact for patients, pharmacists, and healthcare providers, delivering high-quality, empathetic, and timely support. Proactively identifies program issues, recommends solutions, and implements improvements to enhance performance and patient experience. Monitors program performance metrics (KPIs), tracks data, and contributes to reporting dashboards. Maintains accurate, compliant documentation including SOPs, reports, and program records. Collaborates cross-functionally with internal teams, pharmacy partners, clinics, and vendors to ensure seamless program delivery. Coordinates meetings, provides stakeholder updates, and supports program communications. Uses digital health platforms and multiple systems to manage workflows and patient data. Builds and maintains relationships with stakeholders including physicians, pharmacists, nurses, and patient associations. Supports

Senior Patient Support Specialist at McKesson Canada

Supports patient enrollment and coordinates care with specialty and retail pharmacies. Handles reimbursement investigation and ensures timely renewals for coverage. Manages AE (adverse event) reporting and general administrative tasks including calls, emails, and faxing, plus additional receipt processing as needed. Trains new hires, guides them through systems and processes, and develops internal training documentation for the team. Leads and runs training sessions focused on workflow improvements. Participates in special projects (clawbacks, receipts to accounting, and maintaining a central hub for team resources).

Supported day-to-day coordination, execution, and optimization of a Patient Support Program. Served as primary point of contact for patients, pharmacists, and healthcare providers, providing high-quality, empathetic, and timely support. Proactively identified program issues, recommended solutions, and implemented improvements to enhance performance and patient experience. Monitored program performance metrics (KPIs), tracked data, and contributed to reporting dashboards. Maintained accurate and compliant documentation including SOPs, reports, and program records. Collaborated cross-functionally with internal teams, pharmacy partners, clinics, and vendors to ensure seamless program delivery. Coordinated meetings and provided updates to stakeholders. Utilized digital health platforms and multiple systems to manage workflows and patient data. Built and maintained relationships with key stakeholders including physicians, pharmacists, nurses, and patient associations. Supported development

Senior Financial Service Representative at CIBC

Processes customer transactions and inquiries; resolves issues and builds relationships. Mentors and guides junior staff. Manages scheduling, inventory, documentation, and administrative tasks.

Provide front-line customer service and administrative support. Manage reservations and process payments. Handle company reservations and maintain good working relationships. Update company documents and maintain employee schedules on a monthly basis.

Customer Service + Group Reservations (Aventurex Rock Gyms) at Aventurex Rock Gyms

Provided front-line customer service and administrative support. Managed reservations and processed payments. Managed company reservations and maintained good customer relationships. Updated company documents and maintained monthly employee schedules.