Creative marketing professional with hands-on experience in content creation, SEO, and digital communication. My background combines writing, website optimization, and UGC production for lifestyle and beauty brands, along with strong client support and project coordination skills. Salesforce-certified and currently pursuing a Master’s in Marketing & Digital Communication at LUMSA University, I bring both creativity and strategy to every project I take on.

Ana Álvarez

Creative marketing professional with hands-on experience in content creation, SEO, and digital communication. My background combines writing, website optimization, and UGC production for lifestyle and beauty brands, along with strong client support and project coordination skills. Salesforce-certified and currently pursuing a Master’s in Marketing & Digital Communication at LUMSA University, I bring both creativity and strategy to every project I take on.

Available to hire

Creative marketing professional with hands-on experience in content creation, SEO, and digital communication. My background combines writing, website optimization, and UGC production for lifestyle and beauty brands, along with strong client support and project coordination skills.

Salesforce-certified and currently pursuing a Master’s in Marketing & Digital Communication at LUMSA University, I bring both creativity and strategy to every project I take on.

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Language

Spanish; Castilian
Fluent
English
Fluent
French
Intermediate
Italian
Beginner

Work Experience

Content Creator & Blogger at The Curly Sunshine
July 31, 2025 - July 31, 2025
Created SEO-optimized lifestyle content for social media and blog to enhance brand visibility. Managed website updates, improving user experience and content performance. Developed a content marketing strategy that boosted engagement and follower growth. Produced creative and SEO-focused articles for lifestyle and travel clients. Edited and proofread content, ensuring clarity and alignment with brand tone. Published blog content using WordPress and optimized it for search visibility.
Technical Support Analyst at InvestorFlow
September 30, 2025 - September 30, 2025
Provided client and technical support, ensuring customer satisfaction and quick issue resolution. Coordinated cross-department communication to enhance service efficiency. Documented processes and system updates to assist with team onboarding.
Senior Customer Service Representative at Horatio
April 30, 2024 - April 30, 2024
Trained and supported a team of 20+ members on updated workflows and policies. Collaborated with team leads to improve quality assurance metrics by 30%, implementing new training techniques and knowledge playbooks displayed in Notion. Served as point of contact for client inquiries and escalated issues.
Academic Director at New York Center Institute
March 31, 2024 - March 31, 2024
Oversaw teachers’ schedules, onboarding programs, and performance evaluations for both teachers and the administrative teams. Improved academic operations by implementing digital organization systems. Coordinated with staff to align educational goals with institutional standards.

Education

Bachelor of Arts in Philosophy and Letters at UASD University
August 1, 2016 - June 1, 2021
Master of Science in Marketing & Digital Communications at LUMSA University
September 1, 2025 - November 18, 2025

Qualifications

Salesforce Certification
January 11, 2030 - November 18, 2025
Salesforce Certification
January 11, 2030 - January 19, 2026

Industry Experience

Media & Entertainment, Education, Professional Services, Software & Internet, Retail