Built loyal clientele through friendly interactions and consistent appreciation. Organized linen carts for washing and drying. Resolved complaints promptly and professionally. Assisted customers with money transfers and provided value of money. Cleaned laundry equipment and work areas regularly. Handled cash transactions and basic office tasks, including entering check numbers and amounts into Excel.

Cashier / Restaurant Staff at El Parrillon Loco

January 1, 2021 - October 6, 2025

Managed cash and sales transactions. Answered phones and greeted customers. Assisted with food preparation and cleaning, supporting the chef.

Medical Office Administrator at Central Washington Family Medicine

December 31, 2021 - October 6, 2025

Entered data into company systems. Demonstrated knowledge of health insurance and scheduling. Communicated effectively with clients. Scheduled and cancelled appointments, coordinated department schedules, and monitored medical callbacks. Scanned and stored patient insurance documents and medical histories with confidentiality. Maintained computerized appointment schedules and handled phones and emails to confirm appointments.

Patient Services Coordinator at Yakima Memorial Hospital/COVID

January 1, 2022 - October 6, 2025

Scheduled and cancelled appointments. Responded to and resolved patient service requests. Communicated with clients and addressed questions and issues efficiently.

Patient Coordinator / Scheduler at Valley Imaging

January 1, 2024 - October 6, 2025

Maintained confidentiality and protected operations. Coordinated appointment schedules with multiple departments. Collected patient insurance documents and medical histories with accuracy. Scheduled routine and stat imaging (US, MRI, CT). Resolved scheduling conflicts and communicated appointment details to patients; managed internal staff schedules and special requests; verified insurance information and obtained authorizations when required.

Customer Service / Laundromat Attendant at Flores Laundromat

December 31, 2018 - October 6, 2025

Built loyal clientele through friendly interactions and appreciation. Organized linen carts for washing and drying. Resolved complaints promptly. Assisted customers with money transfers and currency exchange. Cleaned laundry equipment and work areas. Provided Metro PCS phone activations/payments, cashed checks with ID verification, and performed data entry in Excel.

Cashier / Customer Service at El Parrillon Loco

December 31, 2021 - October 6, 2025

Cashier responsibilities, answered phones, greeted customers, assisted with cooking and food preparation, and helped in kitchen cleaning.

Administrative Assistant / Scheduler at Central Washington Family Medicine

December 31, 2021 - October 6, 2025

Data entry into company systems; strong knowledge of health insurance; scheduling appointments; reliable communication with clients; coordinated appointment schedules with departments; monitored medical callbacks; scanned/stored insurance documents and medical history records; maintained computerized appointment schedules; answered phones and emails; confirmed appointments.

Patient Services Coordinator at Yakima Memorial Hospital

December 31, 2022 - October 6, 2025

Scheduled and cancelled patient appointments; responded to and resolved patient service requests; communicated effectively with clients.

Patient Coordinator / Scheduler at Valley Imaging

December 31, 2024 - October 6, 2025

Maintained confidentiality and trusted information; coordinated appointment schedules with multiple departments; collected patient insurance documents and medical history; handled inquiries; scheduled routine US, MRI, and CTs; made proactive phone calls to clinics; resolved scheduling conflicts; managed internal staff schedules; verified insurance information and obtained authorizations; updated patient records and scheduling systems; provided instructions to patients.