Social Media Manager | Consumer Engagement Consultant at Unilever BGC

Brand reputation & crisis handling — monitor brand mentions, hashtags, and sentiment across platforms. De-escalate negative situations and manage public relations risks in real time. Ensure responses are consistent, empathetic, and solution-focused. Social listening & insights — track trends, activities, audience sentiments, and consumer feedback to inform the relevant departments for future brand development. Performance tracking & reporting — use analytical tools to measure SLA, NPS, and Response Rate and Time; adjust strategies based on data insights. Cross-functional collaboration — work closely with marketing, customer service, and PR teams for consistent messaging. Training & education — conduct social media tools training and guidelines for international and local team members. Communication — drafting professional letters for consumers, clients, and managers. Content creation & curation — scheduling of social media campaigns, assets, and contents.

Administrative Intern at Anscor Swire Ship Management Corporation

Administrative Assistant - assisted in updating and maintaining databases, spreadsheets, and files. For filing and document management, digital and physical files were organized as specified and as instructed. Quality Department Assistant - developing and delivering quality-related training for the employees to uphold the level of excellence.

Social Media Manager at Unilever BGC

Analytics & Reporting - generating regular reports and providing insights to the operations manager on social media performance. Brand Management - upholding brand guidelines and standards in all social media activities and communications.

Advisor I– Customer Service Representative at Concentrix

Inbound and Outbound Deliveries - assisted the Department Head effectively to ensure zero returns. Sales Department - Worked closely to the Sales Team when needed. Office Operations - generally responsible for organization and paper filing of invoices. Administrative Support - handled confidential and sensitive information of clients with integrity. Human Resources - provided support for maintaining employee and candidate records.

Administrative Assistant at Her Sun Marketing

Inbound and Outbound Deliveries - assisted the Department Head effectively to ensure zero returns. Sales Department - Worked closely to the Sales Team when needed. Office Operations - generally responsible for organization and paper filing of invoices. Administrative Support - handled confidential and sensitive information of clients with integrity. Human Resources - provided support for maintaining employee and candidate records.

Social Media Manager at Unilever ANZ | CNX, Mandaluyong, Philippines

Brand reputation monitoring and crisis handling; monitor brand mentions, hashtags, and sentiment across platforms; de-escalate negative situations; ensure consistent, empathetic, solution-focused responses; conduct social listening and extract insights to inform brand development; track SLA, Net Promoter Score (NPS), response rate and time; collaborate with marketing, customer service, and PR teams; train international and local teams; plan content calendars and campaigns; source and coordinate with influencers aligned with brand values.

Administrative Assistant (Internship) at Unilever ANZ | CNX, Mandaluyong, Philippines

Assisted in updating and maintaining databases, spreadsheets, and files; organized digital and physical documents per instruction; supported filing and document management.

Social Media Manager at Unilever BG C, Taguig | CNX, Mandaluyong, PH

Analytics and reporting: generated regular reports and provided insights to the operations manager on social media performance; Brand management: upheld brand guidelines; collaborated with internal teams (marketing, customer service, etc.) to integrate social media with overall marketing efforts.

Advisor I– Customer Service Representative at CNX, Shaw Blvd, Mandaluyong, PH

Streamlined processes for faster resolution times; processed orders and requests; provided product or service information; improved resource utilization.

Administrative Assistant at Her Sun Marketing, Mandaluyong, PH

Inbound and outbound deliveries; collaborated with Sales team; supported office operations; administrative support; managed confidential information and candidate records.

Social Media Manager | Consumer Engagement Consultant at Unilever ANZ

Monitored brand mentions, hashtags, and audience sentiment across multiple social media platforms to protect brand reputation; managed real-time crisis escalation; analyzed engagement metrics and delivered performance insights; collaborated with marketing, PR, and customer service to ensure consistent messaging; led campaign planning, content scheduling, and influencer sourcing aligned with brand objectives; developed and delivered social media training materials for international and local teams.

Intern at Anscor Swire Ship Management Corporation

Assisted in database management, document organization, and records maintenance (digital and physical). Supported development and delivery of quality-related training materials for internal employees.

Social Media Manager at Unilever Philippines (CNX Mandaluyong)

Generated social media analytics reports; ensured adherence to brand guidelines; coordinated with marketing and PR teams to integrate social media strategy; developed and delivered training materials for internal and local teams; drafted professional consumer communications; led campaign planning, content scheduling, and influencer sourcing.

Advisor I – Customer Service Representative at CNX

Resolved customer issues and complaints while meeting productivity and quality benchmarks; processed orders, tracked requests, and serviced inquiries efficiently; provided product recommendations based on customer needs analysis.