Available to hire
I am a results-driven customer service and SEO professional with over 5 years of experience managing client relationships and optimizing support processes. My recent transition into SEO campaign management has allowed me to leverage my strong analytical skills and client communication expertise to drive results. I am passionate about helping businesses enhance their online visibility and improve customer satisfaction through effective strategies.
Language
Romanian, Moldavian, Moldovan
Fluent
English
Advanced
German
Intermediate
Work Experience
SEO Campaign Manager at Boostability
February 1, 2025 - PresentDevelop and execute SEO strategies for clients across multiple markets (German, Swedish, English, Dutch), conducting keyword research and technical audits. Manage client relationships, delivering performance reports and strategic recommendations. Analyze campaign metrics and KPIs to optimize organic traffic, rankings and conversions. Shadow and mentor new team members through hands-on training sessions.
Customer Service Analyst at Beezzz
November 1, 2023 - November 1, 2024Led case management processes in Dynamics 365 CRM, ensuring SLA compliance and timely resolution. Created Knowledge Base articles to streamline support and reduce repetitive inquiries. Trained new team members on customer service processes.
Customer Service Representative at TELUS International
February 1, 2021 - November 1, 2023Moderated in-game communications and enforced community guidelines across multiple platforms. Optimized customer support workflows for chat and email, improving response efficiency. Led weekly meetings with team members to review work quality and processes.
Education
High School Diploma at National College Mihai Viteazul
January 1, 2013 - January 1, 2017Qualifications
Hire a SEO Expert
We have the best seo expert experts on Twine. Hire a seo expert in Ploiesti today.