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I am a beginner freelancer at game testing. I am a creative and detail-focused individual who enjoys games. I adapt quickly to new tools/apps and instructions, and I’m always open to learning and improving. I consider my experience in the customer service field to be an asset as I know how to collaborate and clearly communicate with other teams and work in a high-volume environment. I don't have much experience in the game testing field other than finding and reporting bugs myself, but I am willing to learn if I am given the opportunity.…I am a beginner freelancer at game testing. I am a creative and detail-focused individual who enjoys games. I adapt quickly to new tools/apps and instructions, and I’m always open to learning and improving. I consider my experience in the customer service field to be an asset as I know how to collaborate and clearly communicate with other teams and work in a high-volume environment. I don't have much experience in the game testing field other than finding and reporting bugs myself, but I am willing to learn if I am given the opportunity.

Andreea Maria Gnand

Game Tester

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I am a beginner freelancer at game testing. I am a creative and detail-focused individual who enjoys games. I adapt quickly to new tools/apps and instructions, and I’m always open to learning and improving. I consider my experience in the customer service field to be an asset as I know how to collaborate and clearly communicate with other teams and work in a high-volume environment. I don't have much experience in the game testing field other than finding and reporting bugs myself, but I am willing to learn if I am given the opportunity.…I am a beginner freelancer at game testing. I am a creative and detail-focused individual who enjoys games. I adapt quickly to new tools/apps and instructions, and I’m always open to learning and improving. I consider my experience in the customer service field to be an asset as I know how to collaborate and clearly communicate with other teams and work in a high-volume environment. I don't have much experience in the game testing field other than finding and reporting bugs myself, but I am willing to learn if I am given the opportunity.

Available to hire

Bucharest, Romania

I am a beginner freelancer at game testing.

I am a creative and detail-focused individual who enjoys games. I adapt quickly to new tools/apps and instructions, and I’m always open to learning and improving. I consider my experience in the customer service field to be an asset as I know how to collaborate and clearly communicate with other teams and work in a high-volume environment. I don’t have much experience in the game testing field other than finding and reporting bugs myself, but I am willing to learn if I am given the opportunity.

Skills

Clip Studio Paint

Salesforce

Jira

Experience Level

Clip Studio Paint

Intermediate

Salesforce

Intermediate

Jira

Beginner

Language

Romanian, Moldavian, Moldovan

Fluent

English

Advanced

Work Experience

Customer Service Representative at Computer Generated Solutions

September 1, 2022 - Present

Managed client cases through a ticketing system, primarily in English. Created and updated customer accounts, verified information, and ensured accurate processing of requests. Used internal tools to generate customer IDs and account numbers, supporting account setup and credit line processes. Maintained a strict 30-minute SLA by promptly responding to or resolving cases. Collaborated with internal teams to resolve complex issues and followed up on ongoing cases. Participated in quarterly meetings to discuss issues, provide feedback, and support process improvements. Delivered consistent service under pressure with strong attention to detail, adaptability, and organizational skills.

Book Illustrator at Nora Han

April 1, 2020 - April 1, 2020

Designed the original book cover for ‘În trecere’ using Clip Studio Paint Pro. Completed the full cover layout (front, spine, back), including title, spine and back-cover text using Photoshop. Followed specific creative guidelines and deadline requirements.