My name is Andrew Nguyen, and I am writing to apply for the Project Manager role at Twine. I bring over 15 years’ experience delivering digital platforms in Agile environments, with a strong focus on team enablement, delivery transparency, and continuous improvement across customer-facing products. In my current role as Delivery Lead at Accenture Song, I work closely with Product Owners, engineering teams, and external stakeholders to drive predictable delivery outcomes across complex digital platforms. I facilitate core Scrum ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives, support capacity planning and sprint goal setting, and remove blockers to enable high-performing, self-organising teams. I have extensive hands-on experience maintaining healthy backlogs, managing cross-team dependencies, and improving delivery clarity through Jira workflows, dashboards, and metrics such as velocity, burndown, defect trends, and team capacity. I regularly lead risk identification and mitigation activities and work closely with QA and engineering teams to prioritise defects and maintain quality through delivery cycles. My background includes delivery within high-transaction, customer-centric environments where reliability, speed, and transparency are critical. I am comfortable partnering with product, engineering, and business stakeholders to support informed decision-making, communicate delivery status clearly, and support teams through change and continuous improvement. Thank you for considering my application, and look forward to discussing with you further.

Andrew Nguyen

My name is Andrew Nguyen, and I am writing to apply for the Project Manager role at Twine. I bring over 15 years’ experience delivering digital platforms in Agile environments, with a strong focus on team enablement, delivery transparency, and continuous improvement across customer-facing products. In my current role as Delivery Lead at Accenture Song, I work closely with Product Owners, engineering teams, and external stakeholders to drive predictable delivery outcomes across complex digital platforms. I facilitate core Scrum ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives, support capacity planning and sprint goal setting, and remove blockers to enable high-performing, self-organising teams. I have extensive hands-on experience maintaining healthy backlogs, managing cross-team dependencies, and improving delivery clarity through Jira workflows, dashboards, and metrics such as velocity, burndown, defect trends, and team capacity. I regularly lead risk identification and mitigation activities and work closely with QA and engineering teams to prioritise defects and maintain quality through delivery cycles. My background includes delivery within high-transaction, customer-centric environments where reliability, speed, and transparency are critical. I am comfortable partnering with product, engineering, and business stakeholders to support informed decision-making, communicate delivery status clearly, and support teams through change and continuous improvement. Thank you for considering my application, and look forward to discussing with you further.

Available to hire

My name is Andrew Nguyen, and I am writing to apply for the Project Manager role at Twine. I bring over 15 years’ experience delivering digital platforms in Agile environments, with a strong focus on team enablement, delivery transparency, and continuous improvement across customer-facing products.
In my current role as Delivery Lead at Accenture Song, I work closely with Product Owners, engineering teams, and external stakeholders to drive predictable delivery outcomes across complex digital platforms. I facilitate core Scrum ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives, support capacity planning and sprint goal setting, and remove blockers to enable high-performing, self-organising teams.
I have extensive hands-on experience maintaining healthy backlogs, managing cross-team dependencies, and improving delivery clarity through Jira workflows, dashboards, and metrics such as velocity, burndown, defect trends, and team capacity. I regularly lead risk identification and mitigation activities and work closely with QA and engineering teams to prioritise defects and maintain quality through delivery cycles.
My background includes delivery within high-transaction, customer-centric environments where reliability, speed, and transparency are critical. I am comfortable partnering with product, engineering, and business stakeholders to support informed decision-making, communicate delivery status clearly, and support teams through change and continuous improvement.
Thank you for considering my application, and look forward to discussing with you further.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Delivery Lead at Accenture Song (Sydney)
June 1, 2021 - December 31, 2025
Led end-to-end delivery of a global cart and checkout transformation across 50+ countries in 5 phases, coordinating 7 internal scrum teams using a Hybrid Agile delivery model. Delivered measurable outcomes including a 24% reduction in cart abandonment, improved conversion rates and Core Web Vitals. Established and maintained program governance (scope control, delivery schedules, dependency management, change impact assessments, executive reporting). Facilitated Scrum of Scrums and continuous improvement initiatives, resulting in a 25% reduction in defect rate across releases. Planned and executed cutover and go-live strategies (runbooks, rollback plans, regression and penetration testing) to minimize service disruption. Managed capacity planning and resource optimization across 250+ cross-functional resources, improving delivery velocity by 15%. Oversaw vendor and offshore delivery teams to meet contractual obligations, quality standards, and timelines. Led rollout of Omnichannel (O2O)
Digital Business Integration Manager at Accenture Interactive (Singapore)
June 1, 2018 - April 30, 2021
Project Manager for digital transformation initiatives within the automotive sector, enabling end-to-end online vehicle purchasing and servicing experiences. Led delivery of web and mobile platforms on SAP Hybris for the largest Toyota distributor in Indonesia. Established Agile PMO governance across cross-border teams (Singapore, Indonesia, India), coordinating 50+ resources. Managed large-scale SIT and UAT programs (4,000+ test cases) ensuring quality outcomes and controlled releases. Reported program status, risks, and outcomes to Steering Committees and senior leadership. Contributed to a campaign/marketing team for a global Tobacco Company, delivering personalization and experimentation initiatives (A/B testing) and sharing campaign results with Product Owner to drive always-on campaigns for targeted segments.
E-Commerce Project Manager at Isobar Commerce (Singapore)
July 1, 2017 - May 31, 2018
Led B2B eCommerce implementation for a leading global appliance brand in Vietnam. Implemented key B2B features including tiered and customised pricing, bulk ordering, company accounts and RFQ. Developed operational handover documentation and delivered training to ensure a sustainable BAU transition.
E-Commerce Project Manager (Magento) at Balance Internet (Sydney)
April 1, 2015 - June 30, 2017
Managed 40+ eCommerce projects including new builds, migrations and platform upgrades. Audited client websites, analyzed web traffic, user behavior, performance and best practices to increase conversion rate and average order value. Delivered a major multi-site platform redesign for an iconic Australian fashion brand, achieving 45% uplift in organic traffic and 25% increase in online sales.
Project Manager at Westpac Bank (Sydney)
March 1, 2008 - March 31, 2009
Supported large-scale banking transformation initiatives through project coordination, impact analysis and reporting.
Project Manager at Balance Internet (Sydney)
April 1, 2015 - June 1, 2017
Led Magento e-Commerce projects for a portfolio of Australian online retailers; established agile processes; managed 50+ resources; delivered migrations and platform upgrades; improved delivery velocity; implemented capacity planning; coordinated BAU documentation and training; ensured delivery milestones; contributed to platform upgrades across multiple clients.
Project Manager at Isobar Commerce (Singapore)
July 1, 2017 - May 1, 2018
Managed key B2B and B2C eCommerce projects for clients in Singapore and Vietnam; worked on Magento and Salesforce Commerce Cloud platforms; implemented key features including tiered pricing, bulk ordering, and client-specific requirements; delivered operational handover documentation and training to ensure sustainable BAU transition.
Integrations Consultant at Proagrica (Sydney)
March 1, 2010 - March 1, 2014
Integration consultant within the Professional Services team on system integration projects; delivered system integration and B2B eCommerce solutions across agriculture, health and chemicals sectors; automated ERP-to-ERP ordering processing; led scope scoping, estimation and client advisory engagements.
Project Analyst at Westpac Bank (Sydney)
March 1, 2008 - March 1, 2009
Supported large-scale banking transformation initiatives through project coordination, impact analysis and reporting.

Education

Bachelor of Science in IT at University of Technology Sydney
January 1, 2006 - December 31, 2009
Diploma in Information Technology - Professional Practice at University of Technology Sydney
January 11, 2030 - February 12, 2026
Bachelor of Science in IT at University of Technology Sydney
January 1, 2006 - December 31, 2009
Diploma in Information Technology Professional Practice at University of Technology Sydney
January 11, 2030 - February 12, 2026

Qualifications

PRINCE2 Foundations
January 11, 2030 - February 12, 2026
Agile Scrum
January 11, 2030 - February 12, 2026
BABOK
January 11, 2030 - February 12, 2026
PRINCE2 Foundations
January 11, 2030 - February 12, 2026
Agile Scrum
January 11, 2030 - February 12, 2026
BABOK
January 11, 2030 - February 12, 2026
eCommerce platforms (Magento, Shopify, WooCommerce)
January 11, 2030 - February 12, 2026

Industry Experience

Professional Services, Software & Internet, Retail, Manufacturing, Transportation & Logistics, Consumer Goods