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Dedicated, highly motivated product and experience enthusiast with a track record for meeting business goals by using human-centered design thinking. Using my strong collaborative spirit, I have successfully ideated and built products and services that address the unmet needs of consumers.…

Anjana Paul

Product Designer, UX Designer, UI Designer, +2

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Dedicated, highly motivated product and experience enthusiast with a track record for meeting business goals by using human-centered design thinking. Using my strong collaborative spirit, I have successfully ideated and built products and services that address the unmet needs of consumers.…

Available to hire

Dedicated, highly motivated product and experience enthusiast with a track record for meeting business goals by using human-centered design thinking.

Using my strong collaborative spirit, I have successfully ideated and built products and services that address the unmet needs of consumers.

Skills

Product Design

Logo

Experience Level

Product Design

Expert

Logo

Intermediate

Work Experience

UX Researcher at Shamrock Trading Corporation

July 1, 2024 - August 1, 2025

Lead the strategic implementation for measuring and collecting user-centered research metrics; planned, recruited, data collection, analysis, and sharing results; collaborated with UX, Product, Business, Development, Stakeholders, and Marketing; crafted test plans, communicated plans and results with quantitative recommendations; designed and executed user research using qualitative and quantitative methods; documented research findings to inform data-driven decision-making.

Experience, Innovation and Insights Manager, Innovation Lab at CommunityAmerica Credit Union

May 1, 2019 - July 1, 2024

Directed over 85 research and design projects across marketing, product, digital, wealth management, and lending teams; conducted research for 25+ products/services at different development stages; improved SUS scores from 54 to 68; built a strategy for new innovative financial products aligned with business goals; leveraged multiple research methods; created an Agile research/design framework reducing development time by 12%; facilitated collaboration with 12+ internal/external stakeholders; analyzed results and presented findings to senior leadership.

Product Manager, Consumer Credit & Lending at Commerce Bank

July 1, 2014 - May 1, 2019

Executed marketing campaigns (direct mail, branch promotions, digital initiatives) for credit cards and co-brand relationships; partnered with internal resources and external vendors to achieve key marketing/product initiatives; developed and implemented new product offerings; positioned the bank as the preferred private loan lender to schools, achieving 144% goal attainment; RFIs submitted with 85% win rate; drove growth in relationships with Loan Originators and Servicers for new private loan products.