Available to hire
I am a results-driven Product Owner and Business Analyst with over 8 years of experience supporting Agile digital transformation across IT, telecom, and professional services. I excel at backlog management, stakeholder collaboration, and delivering data-driven solutions that scale.
I translate complex requirements into actionable user stories, functional specifications, and measurable KPIs, leading cross-functional teams in SAFe environments. I leverage Power BI, SQL, and analytics to inform product decisions and drive continuous improvement.
Skills
Language
English
Fluent
Work Experience
Product Owner / Business Analyst (Agile Projects) at EmergiTEL Inc.
January 1, 2025 - PresentPartnered with business stakeholders and delivery teams to define product vision, roadmap, and measurable KPIs. Managed product backlog and prioritization using JIRA based on business value, dependencies, and sprint goals. Wrote detailed user stories, acceptance criteria, and functional documentation aligned with business outcomes. Led Power BI initiatives to track project health, hiring KPIs, and team performance analytics. Facilitated Sprint Planning, Daily Stand-ups, and Retrospectives, ensuring clear communication and sprint goal alignment. Performed root-cause analysis and process redesign, improving onboarding workflow efficiency by 18%.
Business Analyst / Product Owner – Operations & Client Solutions at UNIZON Technology
January 1, 2022 - July 1, 2024Collaborated with product and tech teams to define MVP scope, feature requirements, and release priorities. Conducted process mapping (BPMN), RACI creation, and UML diagramming to clarify ownership and workflows. Leveraged SQL and Power BI to analyze recruitment funnel performance and identify process bottlenecks. Defined user stories and sprint deliverables, ensuring alignment with client goals and operational KPIs. Supported Agile ceremonies including backlog refinement and sprint reviews to maintain product roadmap alignment. Led UAT and validation activities ensuring deliverables met acceptance standards and business outcomes.
Business Analyst – Digital Transformation (Meta Client Project) at CONTACT
May 1, 2021 - January 1, 2022Acted as liaison with the Meta client project stakeholders and cross-functional teams to drive digital transformation initiatives; defined project scope, requirements, and success metrics; supported UAT and validation; contributed to process optimization and data-driven decision making.
Technical Recruitment Analyst / Reporting Specialist at Mastech Digital - Noida, India
June 1, 2019 - January 1, 2021Partnered with US healthcare clients to automate recruitment metrics using Excel and SQL extracts. Designed interactive dashboards and reports for time-to-fill, SLA adherence, and performance tracking. Provided analytics-driven insights to management for improving operational throughput.
Recruitment Analyst at eTeam - Noida, India
October 1, 2018 - June 1, 2019Gathered and analyzed hiring process data from ATS (JobDiva, Fieldglass). Built Excel-based dashboards tracking performance metrics and SLA compliance. Coordinated with IT to automate manual data consolidation, reducing report generation time by 30%.
Recruitment Associate at ANS RPO Solutions - Dehradun, India
June 1, 2016 - August 1, 2018Supported US recruitment operations through data management and dashboard reporting. Built daily and weekly performance trackers in Excel for leadership reporting. Automated repetitive reporting templates to enhance data accuracy and timeliness.
Education
Bachelor of Technology (B.Tech.) in Information Technology at Uttarakhand Technical University
January 11, 2030 - January 1, 2016Qualifications
SAFe Agile
January 11, 2030 - January 7, 2026Microsoft Power BI Data Analyst Certification
January 11, 2030 - January 7, 2026SQL for Data Analysis – Intermediate Level
January 11, 2030 - January 7, 2026CBAP Foundations (BABOK V3 Aligned)
January 11, 2030 - January 7, 2026Agile Business Analysis – LinkedIn Learning
January 11, 2030 - January 7, 2026Data Visualization and Analytics – IBM Skills Network
January 11, 2030 - January 7, 2026Industry Experience
Professional Services, Software & Internet, Telecommunications, Computers & Electronics
Skills
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