I am a mid-level graphic designer with over a decade of experience in stationery design production and team leadership, focusing on cross-team collaboration and delivering print-ready results. I excel at turning client concepts into polished designs for wedding and holiday stationery, branding projects, and marketing materials, while maintaining a calm, friendly, and collaborative approach with colleagues and clients alike. I thrive in fast-paced environments, value strong customer service, and am KPI-driven in my productivity. I’m comfortable working directly with customers in corporate retail settings as well as freelance contexts to align design goals with practical printing outcomes and printing specifications, ensuring high-quality results for every project.…

Anna Ott

I am a mid-level graphic designer with over a decade of experience in stationery design production and team leadership, focusing on cross-team collaboration and delivering print-ready results. I excel at turning client concepts into polished designs for wedding and holiday stationery, branding projects, and marketing materials, while maintaining a calm, friendly, and collaborative approach with colleagues and clients alike. I thrive in fast-paced environments, value strong customer service, and am KPI-driven in my productivity. I’m comfortable working directly with customers in corporate retail settings as well as freelance contexts to align design goals with practical printing outcomes and printing specifications, ensuring high-quality results for every project.…

Available to hire

I am a mid-level graphic designer with over a decade of experience in stationery design production and team leadership, focusing on cross-team collaboration and delivering print-ready results. I excel at turning client concepts into polished designs for wedding and holiday stationery, branding projects, and marketing materials, while maintaining a calm, friendly, and collaborative approach with colleagues and clients alike.

I thrive in fast-paced environments, value strong customer service, and am KPI-driven in my productivity. I’m comfortable working directly with customers in corporate retail settings as well as freelance contexts to align design goals with practical printing outcomes and printing specifications, ensuring high-quality results for every project.

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Skills

Experience Level

Language

English
Fluent

Work Experience

Design Service Specialist Team Lead at Minted
January 1, 2016 - Present
Co-led a specialty team responsible for escalated and VIP orders, customer contacts, and complex and custom proofing products. Served as point person for coaching team members on products and processes, maintaining KPIs, customer satisfaction goals, training materials, and SLA compliance. Monitored team productivity and quality, communicated with customer service, conducted design consultations with customers, and assisted BPO design teams with order and proofing issues.
Quality Control | Design Operations Team Lead at Minted
January 1, 2016 - August 23, 2025
Reviewed 30-60 unique customer orders daily with extreme attention to design detail for print-readiness focused on wedding and holiday season products. Co-led a team of design associates during multiple peak seasons, answering questions, providing design suggestions, and uptraining on complex product knowledge and design associate roles.
Independent Contractor | In-House Designer | Social Media at The Center for Independent Living
December 31, 2014 - August 23, 2025
Created all print materials and special county-wide program marketing plans targeting aging and disability service consumers and independent living agencies. Managed Facebook and Twitter feeds for the organization.
Admin Assistant | Graphic Design Intern | Peer Mentor at The Center for Independent Living
December 31, 2013 - August 23, 2025
Provided administrative support to the director of Youth Services. Re-branded youth service print materials and designed fliers and posters for events. Monitored social media and served as a peer mentor for teens and college-aged youths with physical disabilities.
Freelance Graphic Designer
January 1, 2010 - Present
Worked on creative and production projects including layout and design, recurring print advertisements, photo editing, color correction, branding, and web illustrations. Collaborated with non-profits, small design businesses, and start-ups.
Design Service Specialist Team Lead at Minted
January 1, 2025 - September 6, 2025
Co-led a specialty team handling escalated and VIP orders, customer contacts, and complex and custom proofing products. Acted as a key coach for internal products/processes, maintained department KPIs and customer satisfaction goals, and kept training and Guru materials up to date. Oversaw task monitoring, scheduling, and quality; facilitated inter-department communication with customer service, conducted real-time design consultations, and assisted BPO design teams with order and proofing issues.
Quality Control | Design Operations Team Lead at Minted
January 1, 2016 - September 6, 2025
Reviewed 30–60 print-ready orders daily for wedding/holiday seasons with meticulous attention to design detail. Co-led a design associate team through multiple peak seasons by answering questions, providing design suggestions, and uptraining on complex products and aspects of the role.
Freelance Graphic Designer at Self-employed
January 1, 2010 - Present
Ranged across layout and design, recurring print advertisements, photo editing and color correction, branding, and web illustrations. Worked with nonprofits, small design businesses, and startups to create branding, print, and digital assets.
In-House Designer at The Center for Independent Living
January 1, 2014 - September 6, 2025
Created all CIL print materials and contributed to a county-wide Aging and Disability Resource Connection marketing plan among long-term service consumers and other independent living agencies.
Administrative Assistant | Graphic Design Intern | Peer Mentor at The Center for Independent Living
January 1, 2013 - September 6, 2025
Administrative assistant to the director of Youth Services; re-branded YS print materials, created fliers and posters for events, and monitored social media. Spent time as a peer mentor for teens and college-aged youths with physical disabilities.
Independent Contractor | In-House Designer | Social Media at The Center for Independent Living
January 1, 2014 - September 6, 2025
In-house design and social media support, including managing the organization’s Facebook and Twitter feeds.
Quality Control | Design Operations Team Lead at Minted
December 31, 2016 - September 6, 2025
Reviewed orders proofed by design associates with fast-paced, meticulous attention to print-readiness. On a typical day I processed 30–60 unique customer orders for wedding and holiday seasons, ensuring color accuracy, layout integrity, and production-ready files. As team lead, I co-guided design associates through peak periods, answered questions, offered design suggestions, and uptrained staff on complex products and tool usage. I helped streamline processes, share knowledge through training materials, and upheld design program standards to meet tight deadlines.
Design Service Specialist Team Lead at Minted
December 31, 2025 - September 6, 2025
Co-led a specialty team handling escalated and VIP orders, customer contacts, and complex proofing products. Served as a primary point person for coaching internal teams on Minted products and processes, maintaining KPIs, customer satisfaction targets, and up-to-date training and Guru materials. Monitored tasks, productivity, scheduling, and quality, collaborating with customer service and BPO design teams to resolve order and proofing issues and ensure SLA compliance. Conducted real-time design consultations with customers and supported cross-department communications to optimize outcomes.
Independent Contractor | In-House Designer | Social Media at The Center for Independent Living
December 31, 2014 - September 6, 2025
Created all print materials for CIL and developed a county-wide marketing plan for Aging and Disability Resource Connection; managed organization Facebook and Twitter presence to broaden outreach and engagement.
Admin Assistant | Graphic Design Intern | Peer Mentor at The Center for Independent Living
December 31, 2013 - September 6, 2025
Administrative tasks for Youth Services; re-branded YS print material; produced flyers and posters for events; monitored social media; spent time as a peer mentor for teens and college-aged youths with physical disabilities.
Freelance Graphic Designer at Self-Employed
January 1, 2010 - Present
Ranged across layout and design, recurring print advertisements, photo editing and color correction, branding, and web illustrations for non-profits, small design businesses, and startups.
Design Service Specialist Team Lead at Minted
January 1, 2025 - September 6, 2025
Co-led a specialty team handling escalated and VIP orders, customer contacts, and complex/custom proofing products. Served as a point person for coaching inner-team and company products and processes, and maintained department KPIs, customer satisfaction goals, training materials, and SLA adherence. Monitored team tasks, productivity, scheduling, and quality, collaborating with the customer service team, conducting real-time design consultations, and assisting BPO design teams with order and proofing issues.
Quality Control / Design Operations Team Lead at Minted
January 1, 2016 - September 6, 2025
Reviewed 30-60 orders per day for print-readiness with high design detail. Co-led a design associates team through multiple peak holiday and wedding seasons by answering questions, providing design suggestions, sharing design program knowledge, and uptraining on complex products and aspects of the role.
Independent Contractor / In-House Designer / Social Media at Center for Independent Living
January 1, 2014 - September 6, 2025
Created all print materials and developed a county-wide program marketing plan (Aging and Disability Resource Connection). Managed organization Facebook and Twitter feeds.
Administrative Assistant / Graphic Design Intern / Peer Mentor at Center for Independent Living
January 1, 2013 - September 6, 2025
Administrative assistant to the director of Youth Services; re-branded YS print material; created fliers and posters; monitored social media; served as a peer mentor for teens and college-aged youths with physical disabilities.
Freelance Graphic Designer at Self-Employed
January 1, 2010 - Present
Worked on layout and design, recurring print advertisements, photo editing and color correction, branding, and web illustrations for non-profits, small design businesses, and startups.

Education

BFA Graphic Art & Design at Dominican University of CA
September 1, 2007 - May 1, 2011

Qualifications

Add your qualifications or awards here.

Industry Experience

Non-Profit Organization, Media & Entertainment, Professional Services, Retail, Education

Skills

Experience Level