Anne Emilie Kasongo

Supported the operations team by improving workflows, maintaining clear customer communication, and ensuring timely resolution of customer queries. Acted as a point of contact for customers responding online and by phone. Managed daily administration and order processing to coordinate fulfilment and support on-time delivery. Identified opportunities to upsell services. Maintained inventory records and updated stock levels directly within client platforms to improve order tracking and reduce peak-period issues. Prepared order and invoicing reports using Google Sheets and Excel, and used internal systems to prioritise tasks and track workflows to improve team efficiency.

Supported the operations team to improve workflows, maintain clear communication, and ensure timely, accurate resolution of customer queries. Acted as the point of contact for customers via online and phone channels. Handled daily administrative duties and order processing, coordinating fulfilment for on-time delivery. Identified opportunities to upsell services. Maintained inventory records and updated stock levels across client platforms to streamline order tracking and reduce peak-period issues. Organized and prepared order and invoicing data into reports using Google Sheets and Excel, and helped prepare invoicing files. Used internal systems to prioritise tasks and track workflows, driving efficiency across daily operations.

Engaged the audience through comments, story polls, and reposts to build a fun and authentic brand presence online. Monitored campaign performance using Instagram Insights, TikTok Analytics, and Google Trends, and delivered weekly reports to guide data-led content adjustments. Achieved a 10% engagement lift in three months by analysing trends and optimizing content aligned with Gen Z behaviours. Built a content calendar in Notion to ensure structured and timely campaign delivery aligned with product launches.