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I’m a Strategic Leadership Development Specialist with 12+ years of global experience driving learning innovation, digital enablement, and talent growth across tech, education, and customer-centric industries. I’ve built leadership programs and learning systems from the ground up, blending instructional design with AI-powered tools to support executive development, team performance, and business transformation. I’m a trusted thought partner to senior stakeholders, translating complex people systems into scalable development experiences that land across EMEA and U.S. time zones. I’ve accelerated onboarding, improved CSAT, and delivered global training that aligns capability-building with strategic outcomes.…I’m a Strategic Leadership Development Specialist with 12+ years of global experience driving learning innovation, digital enablement, and talent growth across tech, education, and customer-centric industries. I’ve built leadership programs and learning systems from the ground up, blending instructional design with AI-powered tools to support executive development, team performance, and business transformation. I’m a trusted thought partner to senior stakeholders, translating complex people systems into scalable development experiences that land across EMEA and U.S. time zones. I’ve accelerated onboarding, improved CSAT, and delivered global training that aligns capability-building with strategic outcomes.

Ana Manga

Instructional Designer, Content Designer, Content Producer, +2

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I’m a Strategic Leadership Development Specialist with 12+ years of global experience driving learning innovation, digital enablement, and talent growth across tech, education, and customer-centric industries. I’ve built leadership programs and learning systems from the ground up, blending instructional design with AI-powered tools to support executive development, team performance, and business transformation. I’m a trusted thought partner to senior stakeholders, translating complex people systems into scalable development experiences that land across EMEA and U.S. time zones. I’ve accelerated onboarding, improved CSAT, and delivered global training that aligns capability-building with strategic outcomes.…I’m a Strategic Leadership Development Specialist with 12+ years of global experience driving learning innovation, digital enablement, and talent growth across tech, education, and customer-centric industries. I’ve built leadership programs and learning systems from the ground up, blending instructional design with AI-powered tools to support executive development, team performance, and business transformation. I’m a trusted thought partner to senior stakeholders, translating complex people systems into scalable development experiences that land across EMEA and U.S. time zones. I’ve accelerated onboarding, improved CSAT, and delivered global training that aligns capability-building with strategic outcomes.

Available to hire

I’m a Strategic Leadership Development Specialist with 12+ years of global experience driving learning innovation, digital enablement, and talent growth across tech, education, and customer-centric industries. I’ve built leadership programs and learning systems from the ground up, blending instructional design with AI-powered tools to support executive development, team performance, and business transformation.

I’m a trusted thought partner to senior stakeholders, translating complex people systems into scalable development experiences that land across EMEA and U.S. time zones. I’ve accelerated onboarding, improved CSAT, and delivered global training that aligns capability-building with strategic outcomes.

Skills

Leadership

LMS

Experience Level

Leadership

Expert

LMS

Expert

Language

English

Advanced

Portuguese

Fluent

Spanish; Castilian

Advanced

Work Experience

Learning Content Developer at Airbnb

January 1, 2020 - December 31, 2025

Led the design and delivery of AI-powered leadership learning frameworks and workshops for SMEs and consultancies. Delivered 500+ hours of custom training content to support CX teams and vendor partners, accelerating onboarding by 30%. Collaborated with localisation teams across markets to ensure cultural relevancy and linguistic accuracy, improving engagement. Proactively managed content intake and revision, maintaining a 95% current training library across business-critical workflows. Led internal/partner cross-functional knowledge-sharing, improving content reusability and reducing duplications by 40%+. Audited content and analysed learner feedback to assess effectiveness, driving a consistent rise in CSAT scores across regions. Partnered with vendors to deliver just-in-time learning during global launches/crises, stabilising performance during volatility.

Training Content Designer at Airbnb

January 1, 2016 - December 31, 2020

Instructional Design Lead during a period of hypergrowth, supporting global rollout of scalable CX training programs. Developed materials used across internal and external CX teams, enabling onboarding of thousands of agents in 5 continents. Introduced a versioning and content governance framework, which became the global standard and improved audit readiness. Developed content access and update protocols, streamlining stakeholder collaboration and accelerating updates by 50%+. Primary liaison and SME for training content queries across global CX partners, improved accessibility and usage consistency. Worked with Partner Training Lead and staff to quickly develop important materials to maintain content voice and accuracy. Introduced stakeholder feedback integration, greatly improving learner experience scores and reducing content redundancy.

CX Trainer at Airbnb

January 1, 2014 - December 31, 2016

Led in-person and virtual training programs across global vendor sites during a period of hyper-growth. Delivered 20+ intensive 3-week programs across international vendor hubs, enabling onboarding of 500+ CX agents. Created a coaching feedback system for new hires, improving first-month performance indicators across multiple regions. Supported onboarding of new trainers and facilitated internal trainer certification, contributing to a 30% increase in a year. Flagged and addressed critical process gaps during live training, thus reducing early error rates.

CX Specialist at Airbnb

January 1, 2013 - December 31, 2014

Part of a cohesive, high-performing frontline customer support team, in a high-volume, high-growth tech environment. Handled customer enquiries, consistently meeting or exceeding internal SLAs for response quality and turnaround time. Flagged patterns in user-reported issues, directly contributing to product improvement tickets and CX policy changes. Recognised by peers and managers for consistent tone of voice and empathy in complex user escalations.