Senior User Experience Designer and Consultant with over 10 years of expertise in user-centered design, UX research, and usability testing, combined with 4 years of experience in Service Operations as an Account Specialist and Service Level Manager. Skilled in IT customer service, client management, and application oversight, with a strong focus on enhancing operational efficiency and customer satisfaction. Known for exceptional problem-solving abilities, effective collaboration, organization, time management, and creative solutions. Passionate about incorporating equity and inclusivity into design and operations, driving innovative and impactful outcomes for organizations.…Senior User Experience Designer and Consultant with over 10 years of expertise in user-centered design, UX research, and usability testing, combined with 4 years of experience in Service Operations as an Account Specialist and Service Level Manager. Skilled in IT customer service, client management, and application oversight, with a strong focus on enhancing operational efficiency and customer satisfaction. Known for exceptional problem-solving abilities, effective collaboration, organization, time management, and creative solutions. Passionate about incorporating equity and inclusivity into design and operations, driving innovative and impactful outcomes for organizations.WWWW…