Arnold Jake Borres

CIIC Manager at International Immigration Consultancy (CIIC)

Oversee daily administrative operations for an immigration consultancy, coordinating client appointments, document processing, and liaison with international partners. Responsibilities include scheduling, maintaining confidential digital and physical records, updating clients on application progress, and supporting consultants with file reviews and case preparations.

Assistant Manager at International Immigration Consultancy (CIIC)

Support office management and team coordination, supervise junior staff, handle client inquiries, and assist with documentation review and case preparation. Maintains professional communication and ensures efficient workflow across immigration services.

Documentation Officer at International Immigration Consultancy (CIIC)

Process and organize immigration documents (student visas, work visas, permanent residency). Maintain accurate digital and physical filing systems; assist consultants with document reviews and updates; coordinate with international partners for document processing.

On-the-Job Trainee at International Immigration Consultancy (CIIC)

Support administrative tasks, scheduling, client orientations, and documentation processing; learn office systems and client service protocols under supervision.

On-the-Job Trainee at LGU Tan Jay City Tourism Office

Assist in organizing tourism events, coordinate activities with stakeholders, support administrative and documentation tasks, and facilitate communication between staff and the public.

Customer Service Representative at Qualfon – Dumaguete

Provided customer support through inbound and outbound calls, assisted customers with inquiries, issue resolution, and account concerns; recorded interactions in CRM; maintained quality service.