Relay CX - Telecom Customer Support Agent
Ashish Kumar
Published
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• Built a telecom support app with Next.js and FastAPI; used Google ADK to route account, billing, and connection questions through authorized service tools.
• Added account access checks and customer approval before case creation; stored action receipts in SQLite to prevent duplicate cases after retries or a new sign-in.
• Connected HTTP services and a legacy XML adapter, with response validation, timeouts, and request traces for failures and handoffs.
• Verified eight customer scenarios, 166 backend tests, and 13 frontend tests; packaged the web app, API, and sample services with Docker Compose.