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I am a AI Software Engineering Intern at ServiceNow with a strong foundation in software development, building and deploying machine learning models and optimizing algorithms. Currently pursuing a Bachelor’s degree in National University of Singapore (expected graduation 2026) with a minor in computing. Experienced in applying engineering and computational skills to real-world projects, data analysis and applied AI/ML I’m especially interested in applying AI and ML to user workflows, building on my background and experience at Logik.ai, ServiceNow, and my startup projects.…I am a AI Software Engineering Intern at ServiceNow with a strong foundation in software development, building and deploying machine learning models and optimizing algorithms. Currently pursuing a Bachelor’s degree in National University of Singapore (expected graduation 2026) with a minor in computing. Experienced in applying engineering and computational skills to real-world projects, data analysis and applied AI/ML I’m especially interested in applying AI and ML to user workflows, building on my background and experience at Logik.ai, ServiceNow, and my startup projects.

Ashley J Williams

AI Engineer, Full Stack Developer, Data Scientist, +2

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I am a AI Software Engineering Intern at ServiceNow with a strong foundation in software development, building and deploying machine learning models and optimizing algorithms. Currently pursuing a Bachelor’s degree in National University of Singapore (expected graduation 2026) with a minor in computing. Experienced in applying engineering and computational skills to real-world projects, data analysis and applied AI/ML I’m especially interested in applying AI and ML to user workflows, building on my background and experience at Logik.ai, ServiceNow, and my startup projects.…I am a AI Software Engineering Intern at ServiceNow with a strong foundation in software development, building and deploying machine learning models and optimizing algorithms. Currently pursuing a Bachelor’s degree in National University of Singapore (expected graduation 2026) with a minor in computing. Experienced in applying engineering and computational skills to real-world projects, data analysis and applied AI/ML I’m especially interested in applying AI and ML to user workflows, building on my background and experience at Logik.ai, ServiceNow, and my startup projects.

Available to hire

I am a AI Software Engineering Intern at ServiceNow with a strong foundation in software development, building and deploying machine learning models and optimizing algorithms. Currently pursuing a Bachelor’s degree in National University of Singapore (expected graduation 2026) with a minor in computing. Experienced in applying engineering and computational skills to real-world projects, data analysis and applied AI/ML I’m especially interested in applying AI and ML to user workflows, building on my
background and experience at Logik.ai, ServiceNow, and my startup projects.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

AI Software Engineer Intern at ServiceNow

January 1, 2025 - May 1, 2025

Joined the CRM CPQ AI/ML team to design and implement AI-powered features directly into the ServiceNow CRM platform, focusing on workflow automation. Built and iterated AI features and LLM-powered conversational workflows for CPQ and transaction use cases, emphasizing accuracy, latency, and a safe user experience in enterprise settings. Developed automated test coverage (unit + integration) and enhanced regression protection for critical user flows, increasing release confidence. Debugged conversational AI configurations (Kubernetes Config Maps, service clients) and fixed end-to-end failing tests. Implemented robust logging on GCP Cloud Logging, improved debuggability through consistent structured logs, and filed critical bugs to accelerate reviews.

AI Software Engineer Intern at ServiceNow

May 1, 2025 - Present

Built and iterated AI features and LLM-powered conversational workflows for CPQ and transaction use cases, focusing on accuracy, latency, and safe user experience in enterprise settings. Developed automated test coverage (unit + integration) and enhanced regression protection for critical user flows. Collaborated with cross-functional teams to create UATs for features, validated edge cases, and hardened features for enterprise deployments. Contributed to data platforms with dataset quality checks and model evaluation metrics; helped design and integrate prompt engineering pipelines for LLMs.