Verified medical information (diagnoses, treatment plans, procedures, appointments, surgery and delivery dates) with hospitals, clinics, providers, and claimants. Conducted outbound calls (5-10 minutes on average) with nurses, clinicians, staff, and claimants to confirm and clarify medical details; documented and narrated call outcomes in real time. Managed medical documentation via fax, alternate fax, and mail; performed follow-ups to complete information. Maintained productivity by handling 35-40 verification activities per day. Maintained clear client communication while handling sensitive data with confidentiality and professionalism. Proficient in Google Workspace and Microsoft Office for data entry and documentation.