Available to hire
Senior instructional design and training delivery leader specializing in ILT and vILT, LMS administration, and organizational change management. I lead end-to-end learning strategy using ADDIE, build curriculum across technical/operational/leadership audiences, and deliver engaging virtual and classroom experiences that drive adoption and measurable performance.
I also manage LMS ecosystems, curriculum development, and reporting/compliance needs across enterprise platforms, partnering closely with SMEs and cross-functional stakeholders. With strong change and project leadership (including PMP and Prosci certifications), I standardize learning content and continuously improve outcomes using KPIs, feedback, and business performance metrics.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Work Experience
Training Strategy Leader at Samsung Electronics America (Plano, TX)
December 1, 2024 - April 30, 2026Designed and executed enterprise learning strategies aligned to business objectives and product launches. Led end-to-end instructional design using ADDIE for ILT, vILT, eLearning, and blended programs. Partnered with stakeholders and SMEs to identify performance gaps and develop scalable learning solutions across technical, operational, leadership, and customer experience training. Managed curriculum development, created facilitator guides/participant workbooks/job aids, implemented LMS solutions to track completion, performance, and compliance, and evaluated effectiveness via assessments, feedback, and KPIs. Facilitated ILT and virtual sessions and coached facilitators on delivery excellence. Supported enterprise change initiatives through communications/adoption strategies and standardized content across global/regional teams using Articulate 360, Rise 360, and Vyond.
Training Strategy Leader at Samsung Electronics America
December 1, 2024 - April 1, 2026Designed and executed enterprise learning strategies aligned to business objectives, product launches, and organizational initiatives. Led end-to-end instructional design (ADDIE) for ILT, vILT, eLearning, and blended programs. Partnered with cross-functional stakeholders and SMEs to identify performance gaps and develop scalable solutions across technical, operational, leadership, and customer experience training.
Managed curriculum development and created facilitator guides, participant workbooks, job aids, and digital content. Implemented learning technologies and LMS solutions to track completion, performance, and compliance, and evaluated effectiveness using assessments, feedback, KPIs, and business performance metrics.
Facilitated ILT and virtual training sessions and coached facilitators on delivery excellence. Developed communication and adoption strategies supporting new products, systems, and process change. Standardized learning content with global and regional teams for en
Corporate Training Leader at Harris & Harris (Lewisville, TX)
May 1, 2024 - December 31, 2024Led corporate training delivery and instructional design needs across multiple markets supporting virtual and classroom instructor-led training for program-specific employees. Provided learning for new hire and ongoing programs including organizational change management initiatives to support end-user readiness and adoption. Served as Senior LMS Administrator supporting TalentLMS and SAP Litmos, managing users, course assignments, rosters, and compliance tracking/reporting for multiple markets and client/business partner organizations.
Corporate Training Leader at Harris & Harris
May 1, 2024 - December 1, 2024Led corporate training delivery and instructional design needs across multiple markets after a merger. Provided virtual and classroom ILT for program-specific employees across multiple job functions.
Supported outsourced client and business partner learning needs, including new hire and ongoing training programs and Organizational Change Management (OCM) initiatives. Drove end-user readiness and change adoption.
Administered LMS (TalentLMS and SAP Litmos) for user uploads, course assignments, rosters, and compliance tracking; produced reporting to support training governance.
Organizational Change Management (OCM) Lead at University of California Los Angeles | UCLA (Remote/Co-Op) | Insight Global
September 1, 2023 - December 31, 2024Led OCM training initiatives supporting a large-scale SAP to Oracle system transition. Owned change communication strategy, instructional design, training delivery, train-the-trainer support, hypercare, and stakeholder engagement. Managed a team of instructional designers/specialists and partnered with SMEs and functional leads to develop curriculum and eLearning using Articulate Rise 360 and Storyline 360. Conducted stakeholder assessments, change impact analysis, and readiness activities to improve adoption and reduce resistance. Coordinated enterprise communications, maintained project alignment, and provided reporting and executive updates throughout delivery.
Organizational Change Management (OCM) Lead at University of California Los Angeles | UCLA (Insight Global)
September 1, 2023 - December 1, 2024Led OCM training initiatives supporting a large-scale SAP to Oracle system transition. Owned communication strategy, instructional design, training delivery, train-the-trainer support, hypercare, and stakeholder engagement.
Managed a team of instructional designers and training specialists in partnership with SMEs and functional leads to develop curriculum and end-user training materials using Articulate Rise 360 and Storyline 360. Conducted stakeholder assessments, change impact analysis, and readiness activities to improve adoption and minimize resistance.
Coordinated enterprise change communications and maintained project alignment with ongoing reporting, issue resolution, and executive updates. Supported R1/R2 learning approaches, T3 delivery, intake and hypercare support planning, and weekly Agile reporting in Smartsheet. Supported LMS admin and development needs for Canvas and SumTotal non-academic courses.
OCM L & D Lead at Baylor Scott, & White Health Systems / Catalyst Solutions
October 1, 2021 - August 1, 2022Supported enterprise IT Engage CRM development team by creating eLearning with Captivate/Articulate Rise 360 and delivering virtual ILT and classroom training for leadership and trainers.
Trained leadership teams and trainers on EPIC TST Patient Station and Microsoft Dynamics-based CRM platforms. Developed and supported Agile sprint planning workflows and L4 process mapping.
Owned learning team liaison activities with workstream stakeholders, including updating Azure DevOps user stories and maintaining wiki pages. Supported delivery and design of additional eLearning and developed datasets/tables to support backend CRM upload testing. Provided learning support across Medicaid, Medicare, commercial, and major healthcare use cases.
Senior Technical Training Analyst at Cigna Healthcare | Accredo Specialty (Remote) | Contract
August 1, 2021 - April 30, 2022Delivered virtual instructor-led classroom training over an 8-week period. Performed instructional design for learning materials and applications using Captivate/Articulate 360 for tools such as Zoom, Microsoft Teams, OneDrive, SharePoint, Salesforce CRM, Cvent, and Connect. Supported IT helpdesk with incident/service tickets, performed training needs analysis with business partners, and managed SumTotal LMS administration including adding/removing users and creating/editing enrollments/courses. Supported eLearning for Salesforce CRM and researched/documented enterprise change functionality and capabilities.
Instructional Designer (Corporate Training) at Cigna Healthcare | Accredo Specialty (Contract)
August 1, 2021 - April 1, 2022Provided virtual instructor-led classroom training over an 8-week period. Performed instructional design of learning materials for applications/tools including Zoom, Teams, OneDrive, SharePoint, Salesforce CRM, Cvent, and Connect. Used Agile/Scrum and Lean/Kanban concepts and supported SumTotal LMS administration (user management, course creation, enrollment editing). Worked with IT helpdesk workflows for incidents/tickets and conducted training needs analysis with business partners to determine modality. Supported delivery and instructional design of Salesforce CRM training and researched enterprise change functionality to inform learning materials.
Organizational Change Management Design & Delivery Lead at TrainUSA LLC. (Corp-to-Corp)
August 1, 2021 - December 1, 2024As a self-owned OCM design and delivery lead, obtained and executed enterprise training/change projects supporting large-scale system transitions. Delivered communication strategy, instructional design, training delivery, train-the-trainer support, hypercare, and stakeholder engagement. Designed end-user training materials using Articulate Rise 360 and Storyline 360. Performed stakeholder assessments, change impact analysis, and organizational readiness to support adoption and minimize resistance. Coordinated change communications, ensured cross-team alignment, and provided reporting, issue resolution, and executive updates. Supported multiple enterprise engagements including Blue Cross Blue Shield claims training (virtual ILT), Wal-Mart data literacy learning materials (with Adobe/AEM), SAP program training (eLearning and user guides), and multiple OCM/L&D initiatives across healthcare and enterprise systems with Agile/Scrum practices.
Sr. Technical Training Analyst at Cigna Healthcare | Accredo Specialty
August 1, 2021 - April 1, 2022Delivered an 8-week virtual instructor-led training program and supported instructional design for applications and online tools including Zoom, Microsoft Teams, OneDrive, SharePoint, Salesforce CRM, Cvent, and Connect.
Used Agile/Scrum, Lean, and Kanban concepts in training planning and delivery. Administered SumTotal LMS for user management, course creation, and enrollment editing. Supported IT helpdesk service ticket/incident intake using SysAid and conducted training needs analysis with business partners to determine modality.
Supported instructional design for Salesforce CRM and researched enterprise change functionality and benefits.
Instructor Trainer II at State of Texas – HHSC Lab & Infectious Disease (Corp to Corp)
August 1, 2021 - April 1, 2022Provided instructor-led classroom and virtual training for the TakeChargeTexas initiative for HHSC employees and clients. Performed instructional design for lab infectious disease states (COVID, AIDS, HIV, TB) using Captivate/Articulate 360.
Designed and built Client Portal user guides, self-paced training modules, and training videos in Camtasia. Supported learning for online tools and enterprise partners (Zoom, Microsoft Teams, OneDrive, SharePoint).
Organizational Change Management Design & Delivery Lead at TrainUSA LLC.
August 1, 2021 - December 1, 2024Provided OCM design and delivery consulting for enterprise system transitions and large-scale change initiatives. Delivered communication strategy, instructional design, training delivery, train-the-trainer support, hypercare, and stakeholder engagement.
Developed end-user training materials using Articulate Rise 360 and Storyline 360. Conducted stakeholder assessments, change impact analysis, and organizational readiness to support user adoption and reduce resistance.
Maintained project alignment across teams with executive updates, issue resolution, and ongoing reporting.
Project work included: Blue Cross Blue Shield Michigan claims support (virtual ILT + instructional design), Wal-Mart Data Literacy learning materials with Adobe Experience Manager updates, SAP training content and change support, CNA/Eviden OCM and L&D support including Modern Workplace adoption and SharePoint-based initiatives, and Blue Cross of Idaho eLearning + Workday LMS administration for Facets conversions
Instructional Design and Delivery Consultant (Program Trainer) at Cardinal Health (Lewisville, TX)
February 1, 2018 - October 31, 2020Provided learning and development leadership including instructional design and training delivery for new hires and onboarding across multiple job functions for pharmaceutical programs (e.g., CSL Behring/CSL Plasma, Novartis, Pfizer, AstraZeneca). Built curriculum and delivered virtual/classroom instruction using Captivate/Articulate 360 and Inkling Habitat. Managed pharmacovigilance recertification and delivered disease-state and CRM/platform training (Microsoft Dynamics CRM aligned with Agenta Snap). Supported HR learning initiatives and facilitated new employee orientation/customer service/white-glove training. Administered SumTotal and Workday LMS for content uploads, user access, completions, and SCORM formats; used Azure DevOps for user story documentation and Scrum/Agile workflows.
Instructional Design and Delivery Consultant (Program Trainer) at Cardinal Health
February 1, 2018 - October 1, 2020Provided learning leadership, instructional design, and training delivery for new hires and ongoing onboarding across multiple program roles supporting manufacturers and healthcare programs. Designed and delivered virtual and classroom instructor-led training using Captivate/Articulate 360 and Inkling Habitat.
Tracked annual pharmacovigilance recertification for adverse event, medical inquiry, and product complaint reporting. Delivered disease-state and reimbursement-focused training across multiple therapy areas.
Supported Agile/Scrum planning via Azure DevOps user stories and daily scrum processes. Administered SumTotal and Workday LMS for uploading content, attestations, course completions, and user management.
Developed curricula and curriculum maps for multiple roles and programs, and supported systems training across ConnectSource CRM, DiseaseTrak CRM, Emdeon Office, and Guardian.
Associate Readiness Training Leader at NTT Data, Inc. (Dallas)
April 1, 2016 - October 31, 2017Delivered instructor-led classroom and departmental virtual WebEx training across three financial services delivery centers. Created and calibrated training materials for immediate use with leadership and teams using Captivate/Articulate 360. Covered employee onboarding/handbook review and HR training topics such as compensation/benefits, leave/PTO, and performance improvement. Supported training request intake/change management, developed L4 processes and workflow mappings, served as learning team liaison, documented enterprise change functionality, and supported backend CRM upload testing with datasets/tables.
Associate Readiness Training Leader at NTT Data, Inc.
April 1, 2016 - October 1, 2017Delivered instructor-led classroom and virtual WebEx training to employees of three Financial Services delivery centers. Facilitated training between 1 to 4 weeks across six job functions.
Designed materials quickly using Captivate/Articulate 360 for senior leadership calibration. Delivered HR, production, and financial crimes/AML content. Supported change management request intake and submitted training proposals for process updates.
Created L4 processes and mapped business unit/workstream workflows. Conducted learning team liaison work with stakeholders and researched enterprise change functionality and benefits. Administered SumTotal LMS for course/prerequisite management and PeopleSoft HRMS admin tasks.
Senior Training Specialist at Fidelity Investments (Southlake & Westlake campuses)
December 1, 2015 - April 30, 2016Provided instructor-led classroom, one-on-one, and virtual Skype training for employees. Facilitated onboarding/handbook review and delivered content including policies, software/navigation, and financial crimes/anti-money laundering. Supported change management requests, workflow mapping, enterprise change documentation, and backend CRM upload testing. Also designed and delivered SAP platform training for FI/FSCM/SD/LE/PP/QM and supported weekly business needs analysis with C-level leaders.
Senior Training Specialist at Fidelity Investments
December 1, 2015 - April 1, 2016Provided instructor-led classroom, one-on-one, and virtual Skype training for employees across two campus locations. Delivered onboarding and employee handbook review.
Covered client overview and policies, AML/financial crimes, and system navigation. Supported Agile/Scrum and documentation via Azure DevOps and daily scrums.
Owned change management updates and training proposal intake; performed L4 process mapping with learning team liaison duties and enterprise change research. Designed and delivered SAP platform training for FI, FSCM, SD, LE, PP, and QM. Completed data sets/tables for backend CRM upload testing.
Senior Corporate Training Specialist at Cigna Healthcare (Training Associates) | Corp-to-Corp Contract
June 1, 2011 - December 31, 2015Traveled to Cigna sites domestically and internationally to deliver 9–11 week classroom training across multiple job functions including healthcare, customer service, and complex claims. Designed learning materials using Inkling Habitat and Captivate/Articulate 360 to align with senior leadership and departmental needs. Delivered onboarding and handbook review, system navigation, and financial crimes/banking content. Coordinated change management intake and training proposals, supported L4 process mapping and workflow development, served as learning team liaison, documented enterprise change functionality, and created datasets/tables for CRM upload testing. Supported Workday LMS tasks for course/user management where applicable.
Senior Corporate Training Specialist at Cigna Healthcare | The Training Associates
June 1, 2011 - December 1, 2015Traveled to Cigna sites (domestic and international) delivering instructor-led training across health care, customer service, and complex claims content over multi-week cycles across multiple job functions. Designed eLearning and training materials using Inkling Habitat and Captivate/Articulate 360. Conducted onboarding and handbook review, supported software/system navigation, and documented functionality/capabilities for enterprise changes. Managed change management training request workflow updates and submitted training proposals based on new process updates. Built L4 processes and mapped business unit/workstream workflows; supported CRM backend upload testing data preparations and maintained LMS-based learning activities using Workday/LMS tools as needed.
Senior Corporate Training Specialist at Cigna Healthcare
June 1, 2011 - December 1, 2015Traveled domestically and internationally to deliver instructor-led classroom training across healthcare, customer service, and complex claims for multiple job functions. Facilitated training across 9 to 11 weeks.
Used Inkling Habitat and Captivate/Articulate 360 to design learning materials aligned with senior leadership calibration. Delivered onboarding and employee handbook review, policies and AML/financial crimes content, and systems navigation.
Supported change management request updates and training proposal intake. Built L4 processes and mapped workflows and served as learning team liaison to stakeholders. Researched and documented enterprise changes and delivered datasets for backend CRM upload testing. Administered Workday/LMS tasks to support curriculum and user provisioning.
Marketing Center Trainer at Certified Payment Processing (Hybrid) | TransTech & Summit sites
May 1, 2009 - April 30, 2011Delivered weekly instructor-led classroom, one-on-one, and virtual GoToMeeting training for marketing center employees. Facilitated onboarding/HR policy review, software/system navigation, appointment setting, sales management, objections handling, and payment processing. Conducted field training with sales reps for new POS systems and supported eLearning course creation using Adobe Captivate/Inkling Habitat. Maintained Salesforce SumTotal LMS as admin for courses, attendance, and completion updates, and supported process/workflow mapping for enterprise changes.
Marketing Center Trainer at Certified Payment Processing
May 1, 2009 - April 1, 2011Provided instructor-led classroom, one-on-one, and virtual GoToMeeting training to marketing center employees. Facilitated short training cycles (1 to 2 weeks) across job functions.
Covered onboarding, HR policies, software/system navigation, appointment setting, sales processes, objections handling, credit/debit processing, and payment processing. Conducted field training with new sales reps and supported seasoned reps on POS systems.
Created eLearning using Adobe Captivate/Inkling Habitat and maintained Salesforce SumTotal LMS for course and completion tracking.
Training Delivery Specialist at Washington Mutual
January 1, 2008 - May 1, 2009Delivered instructor-led classroom, on-the-job, and one-on-one training across two sites as travel was required. Facilitated 3-week classroom training cycles across AR, CS, and CSR.
Covered onboarding, HR policies, software/system navigation, fraud banking logic, customer service basics, upselling, and AML-related content. Managed LMS administration for SumTotal and Workday, including uploading eLearning content, attestations, user management, and SCORM course completion updates.
Maintained SharePoint repository of training library resources and developed eLearning content with Adobe Captivate. Served as learning team liaison and supported enterprise change research and CRM dataset creation.
Training & Quality Assurance Manager at BeautiControl Corporate
January 1, 2006 - January 1, 2008Managed a team of trainers and owned enterprise training and QA aligned to business objectives, operational standards, and customer experience goals. Supported eLearning content development for HR topics (compensation, benefits, leave/PTO, disciplinary actions, performance improvement).
Designed instructor-led classroom training and managed delivery consistency through QA scorecards, calibration sessions, and performance standards. Partnered with Operations, leadership, and SMEs to identify root causes and develop targeted training/process improvements.
Administered SumTotal LMS and completed PeopleSoft HRMS admin tasks including user/role management and control tables. Developed L4 processes and mapped business unit/workstream workflows.
Training Supervisor at PaceMark Home Health
May 1, 2000 - January 1, 2008Supervised a team of trainers supporting home health, custodial care, and a medical customer service center. Delivered instructor-led classroom, virtual WebEx, and blended learning programs to leadership and employee teams.
Promoted internally from coordinator to trainer and then to supervisor. Coordinated daily training operations including scheduling, staffing, and curriculum assignments.
Designed and updated training materials and eLearning using ADDIE. Conducted needs assessments and performance gap analysis in partnership with SMEs and operational teams.
Managed LMS activities including course assignments, user management, completion tracking, and training reports. Supported system implementations and process changes through targeted training and change management activities; maintained documentation and compliance reporting.
Education
BA – Business Administration (in progress) at University of Phoenix
January 1, 2000 - July 30, 202665 credits obtained at Richland Community College
January 1, 2000 - July 30, 2026High School Diploma at Justin F. Kimball High School
August 1, 1996 - May 1, 2000BA – Business Administration (in progress) at University of Phoenix
May 1, 2000 - July 30, 2026BA – Business Administration (in progress; 65 credits) at University of Phoenix
May 1, 2000 - July 30, 2026Associate (65 credits referenced; no degree specified) at Richland Community College
January 11, 2030 - July 30, 2026High School Diploma at Justin F. Kimball High School
August 1, 1996 - May 31, 2000Qualifications
Project Management Professional (PMP)
January 11, 2030 - July 30, 2026Certified Change Management Practitioner (CCMP)
January 11, 2030 - July 30, 2026Certified Business Analysis Professional (CBAP)
January 11, 2030 - July 30, 2026SAP Litmos LMS Black Belt
January 11, 2030 - July 30, 20266 CPs for Leading a Team (Franklin Covey)
January 11, 2030 - July 30, 2026Certified Data Analyst Professional (CDAP)
January 11, 2030 - July 30, 2026Agile PM Professional (Atlassian)
January 11, 2030 - July 30, 2026Project Management Professional (PMP)
January 11, 2030 - July 30, 2026Certified Change Management Practitioner (CCMP)
January 11, 2030 - July 30, 2026Certified Business Analysis Professional (CBAP)
January 11, 2030 - July 30, 2026SAP Litmos LMS Black Belt
January 11, 2030 - July 30, 2026Agile PM Professional (Atlassian)
January 11, 2030 - July 30, 2026Adobe Connect Master Facilitator
January 11, 2030 - July 30, 20266 CPs for Leading a Team (Franklin Covey®)
January 11, 2030 - July 30, 2026Certified Data Analyst Professional (CDAP)
January 11, 2030 - July 30, 2026Project Management Professional (PMP)
January 11, 2030 - July 30, 2026Certified Change Management Practitioner (CCMP)
January 11, 2030 - July 30, 2026Certified Business Analysis Professional (CBAP)
January 11, 2030 - July 30, 2026Adobe Connect Master Facilitator
January 11, 2030 - July 30, 2026SAP Litmos LMS Black Belt
January 11, 2030 - July 30, 2026Agile PM Professional (Atlassian)
January 11, 2030 - July 30, 20266 CPs for Leading a Team (Franklin Covey®)
January 11, 2030 - July 30, 2026Certified Data Analyst Professional (CDAP)
January 11, 2030 - July 30, 2026Industry Experience
Education, Healthcare, Professional Services, Government, Financial Services, Manufacturing, Software & Internet, Telecommunications, Retail, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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