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Highly motivated professional with a diverse background spanning technical support, UX design, digital marketing and account management. Proven track record delivering technical solutions, improving user experiences, and supporting marketing performance through data-driven decision making. Eager to bring a strong problem-solving mindset and a passion for customer success to a dedicated Technical Support team, while leveraging cross-functional collaboration, clear communication, and detailed documentation practices.…Highly motivated professional with a diverse background spanning technical support, UX design, digital marketing and account management. Proven track record delivering technical solutions, improving user experiences, and supporting marketing performance through data-driven decision making. Eager to bring a strong problem-solving mindset and a passion for customer success to a dedicated Technical Support team, while leveraging cross-functional collaboration, clear communication, and detailed documentation practices.

Axel Rose Estacio-Sharma

Product Designer, UX Designer, Web Developer

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Highly motivated professional with a diverse background spanning technical support, UX design, digital marketing and account management. Proven track record delivering technical solutions, improving user experiences, and supporting marketing performance through data-driven decision making. Eager to bring a strong problem-solving mindset and a passion for customer success to a dedicated Technical Support team, while leveraging cross-functional collaboration, clear communication, and detailed documentation practices.…Highly motivated professional with a diverse background spanning technical support, UX design, digital marketing and account management. Proven track record delivering technical solutions, improving user experiences, and supporting marketing performance through data-driven decision making. Eager to bring a strong problem-solving mindset and a passion for customer success to a dedicated Technical Support team, while leveraging cross-functional collaboration, clear communication, and detailed documentation practices.

Available to hire

Highly motivated professional with a diverse background spanning technical support, UX design, digital marketing and account management. Proven track record delivering technical solutions, improving user experiences, and supporting marketing performance through data-driven decision making.

Eager to bring a strong problem-solving mindset and a passion for customer success to a dedicated Technical Support team, while leveraging cross-functional collaboration, clear communication, and detailed documentation practices.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Technical Product Support Specialist at Ontempo

June 1, 2024 - May 31, 2025

Deliver end-to-end technical product support by diagnosing and resolving software and network issues using SQS Server Management Studio, VPN access and Ontempo applications. Perform system upgrades and deployments on client machines (including after-hours), ensuring minimal disruption and adherence to internal protocols. Communicate clearly with technical and non-technical users by translating complex issues into understandable terms via phone and email, and collaborate with internal teams/developers for escalations. Maintain detailed documentation of troubleshooting steps, newly discovered solutions and ticket progress to support knowledge sharing and client billing. Manage multiple client issues simultaneously while safeguarding confidential data and staying current with evolving retail system configurations.

Senior Customer Care Specialist at YMCA

April 1, 2024 - June 30, 2024

Deliver excellence in customer care to maximize satisfaction and retention. Complete the sales process including paperwork/online sign up, load members in YMCA operational software and complete follow-up processes such as booking fitness consultations. Support the Operations Manager with reports and actions for variances to retail and administration budgets. Enter enrolment details accurately into relevant YMCA computer systems from completed application/enrolment forms. Support the preparation and implementation of centre marketing plans and activities to generate new business and improve in-house retention strategies.

Digital Marketing Specialist at New Zealand Tertiary College

May 1, 2023 - February 29, 2024

Develop data-driven content strategies based on target audience insights and campaign goals. Measure performance and optimize marketing content using analytics to inform future strategies. Conduct A/B tests to improve website content and landing pages for better conversion rates. Monitor and track key performance indicators (KPIs) to evaluate campaign success and identify opportunities for improvement. Maintain accuracy in content creation and data analysis to ensure reliable information for campaign optimization.

UX Designer Candidate at Mission Ready HQ - Auckland

November 1, 2022 - February 28, 2023

Digital Marketing Specialist at NxtStep

September 1, 2020 - February 28, 2023

Use Google Analytics and Google Data Studio to extract, analyze and visualize website traffic data for client campaigns. Translate insights from data visualizations into actionable recommendations to optimize client marketing strategies. Work with data prompts/queries to access specific website performance metrics for client reporting, and validate data to ensure reliable insights. Present data-driven insights and reports to clients to support strong communication and collaboration.

Client Relations Manager at NxtStep

August 1, 2019 - September 30, 2020

Collaborate with clients to understand goals and objectives and provide analytical, solutions-focused service. Identify and resolve client challenges by analyzing relevant information and developing solutions. Communicate complex information clearly to diverse stakeholders. Manage multiple client projects simultaneously, demonstrating organization and the ability to run data analysis workflows. Prioritize tasks and deadlines to ensure efficient delivery and service.

Website Manager at Paharuhay Campsite

March 1, 2019 - Present

Event Coordinator at Maharlika Productions

August 1, 2017 - April 30, 2023