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I am a dedicated customer service professional with a strong background in leadership and team development. My expertise encompasses conflict resolution and process improvement, aiming to enhance both employee and customer satisfaction. I am eager to apply my skills to your team and help drive continuous improvement.…

NURBADRINA ABD RAHIM

Writer, Copywriter, Content Designer, +3

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I am a dedicated customer service professional with a strong background in leadership and team development. My expertise encompasses conflict resolution and process improvement, aiming to enhance both employee and customer satisfaction. I am eager to apply my skills to your team and help drive continuous improvement.…

Available to hire

I am a dedicated customer service professional with a strong background in leadership and team development. My expertise encompasses conflict resolution and process improvement, aiming to enhance both employee and customer satisfaction.
I am eager to apply my skills to your team and help drive continuous improvement.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Intermediate

Malay

Fluent

Work Experience

Receptionist at i-Sihat Dental Care

March 1, 2025 - November 7, 2025

Managed incoming calls, welcomed patients, directed them to appropriate personnel; scheduled and adjusted patient appointments; performed data entry and record management; provided courteous and responsive customer service to enhance patient experience.

Restaurant Assistant Manager at Marrybrown

February 28, 2025 - February 28, 2025

Handled customer complaints, answered questions, resolved conflicts and provided quality customer service; oversaw day-to-day restaurant operations to ensure smooth running and a welcoming environment.

Document Controller at Esstar Vision Sdn. Bhd.

May 31, 2023 - May 31, 2023

Kept documents updated and organized; uploaded or scanned documents, retrieved records, and ensured safe and secure storage using document management software.

Intern Content Editor at Lovaloq Sdn. Bhd.

August 31, 2022 - August 31, 2022

Created engaging content and copywriting to help brands showcase products; improved writing skills to attract audiences on social media for marketing.

Cashier at Pasar Bella

August 31, 2019 - August 31, 2019

Counted cash in the register, balanced the till, processed purchases and returns, and answered customer inquiries with excellent service.