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Hi, I’m Basant Abdelfatah. I’m a Customer Experience and Operations professional with over 3 years of cross-market experience across US and GCC markets. I began in frontline support and advanced into operations leadership, guiding multi-functional teams and managing B2B client relationships. I excel at turning insights into action, designing KPI dashboards, and delivering reliable service while maintaining strong client satisfaction. I’m comfortable bridging gaps between clients, sales, and operations to ensure aligned, consistent delivery. I enjoy building scalable processes, improving productivity, and supporting revenue growth through proactive problem solving and clear communication in fast-paced environments.…Hi, I’m Basant Abdelfatah. I’m a Customer Experience and Operations professional with over 3 years of cross-market experience across US and GCC markets. I began in frontline support and advanced into operations leadership, guiding multi-functional teams and managing B2B client relationships. I excel at turning insights into action, designing KPI dashboards, and delivering reliable service while maintaining strong client satisfaction. I’m comfortable bridging gaps between clients, sales, and operations to ensure aligned, consistent delivery. I enjoy building scalable processes, improving productivity, and supporting revenue growth through proactive problem solving and clear communication in fast-paced environments.

Basant Abdelfatah

Project Manager, 1st Assistant Director, Presentation Designer, +2

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Hi, I’m Basant Abdelfatah. I’m a Customer Experience and Operations professional with over 3 years of cross-market experience across US and GCC markets. I began in frontline support and advanced into operations leadership, guiding multi-functional teams and managing B2B client relationships. I excel at turning insights into action, designing KPI dashboards, and delivering reliable service while maintaining strong client satisfaction. I’m comfortable bridging gaps between clients, sales, and operations to ensure aligned, consistent delivery. I enjoy building scalable processes, improving productivity, and supporting revenue growth through proactive problem solving and clear communication in fast-paced environments.…Hi, I’m Basant Abdelfatah. I’m a Customer Experience and Operations professional with over 3 years of cross-market experience across US and GCC markets. I began in frontline support and advanced into operations leadership, guiding multi-functional teams and managing B2B client relationships. I excel at turning insights into action, designing KPI dashboards, and delivering reliable service while maintaining strong client satisfaction. I’m comfortable bridging gaps between clients, sales, and operations to ensure aligned, consistent delivery. I enjoy building scalable processes, improving productivity, and supporting revenue growth through proactive problem solving and clear communication in fast-paced environments.

Available to hire

Hi, I’m Basant Abdelfatah. I’m a Customer Experience and Operations professional with over 3 years of cross-market experience across US and GCC markets. I began in frontline support and advanced into operations leadership, guiding multi-functional teams and managing B2B client relationships. I excel at turning insights into action, designing KPI dashboards, and delivering reliable service while maintaining strong client satisfaction.

I’m comfortable bridging gaps between clients, sales, and operations to ensure aligned, consistent delivery. I enjoy building scalable processes, improving productivity, and supporting revenue growth through proactive problem solving and clear communication in fast-paced environments.

Skills

Experience Level

Microsoft Excel

Expert

Microsoft PowerPoint

Intermediate

HubSpot

Intermediate

Language

Arabic

Fluent

English

Fluent

Work Experience

Call Center Manager at D10 Growth Marketing Agency | BPO Startup

September 15, 2024 - October 30, 2025

Oversaw and coached a team of 6–10 customer support agents across phone and chat channels; managed front-line operations, KPI performance, and customer satisfaction; led collections and escalations; aligned client relationships with sales and operations; designed and implemented KPI dashboards to drive productivity, quality, and revenue growth.

Tele Sales Agent at Nagwa Classes

June 11, 2024 - September 14, 2024

Managed daily outbound calls, contacted qualified leads, and helped enroll students; ranked among top 3 sales performers from the first month and maintained performance throughout the period; provided customer assistance as needed.

Customer Service Agent at Tabby.ai

July 7, 2024 - January 30, 2025

Worked as a full-time customer satisfaction support representative, focusing on enhancing customer experiences; composed formal email responses to address inquiries; handled phone calls to provide immediate support and assistance to customers.

Customer Service Agent at Concentrix + Webhelp (Comcast/Xfinity account)

January 1, 2023 - July 20, 2023

Acted as a customer service agent for Comcast's Xfinity mobile bills; addressed customer inquiries via phone and chat; resolved billing issues promptly to maintain positive customer relationships.