Hi, I’m Blanche Burkley. I’m a customer support and audio production professional with 10+ years of experience across remote technical support, financial services, call centers, and music production. I’m known for troubleshooting, clear communication, and delivering high-quality results under tight deadlines. I thrive in fast-paced environments and enjoy helping people while bringing creative projects to life. As a Full Sail University Audio Production graduate, I routinely operate Logic Pro X, Pro Tools, Ableton Live, and Waves plugins to produce, mix, and master professional recordings. I love collaborating with artists to develop original music, organize sessions, and deliver polished masters on schedule.…

Blanche Burkley

Hi, I’m Blanche Burkley. I’m a customer support and audio production professional with 10+ years of experience across remote technical support, financial services, call centers, and music production. I’m known for troubleshooting, clear communication, and delivering high-quality results under tight deadlines. I thrive in fast-paced environments and enjoy helping people while bringing creative projects to life. As a Full Sail University Audio Production graduate, I routinely operate Logic Pro X, Pro Tools, Ableton Live, and Waves plugins to produce, mix, and master professional recordings. I love collaborating with artists to develop original music, organize sessions, and deliver polished masters on schedule.…

Available to hire

Hi, I’m Blanche Burkley. I’m a customer support and audio production professional with 10+ years of experience across remote technical support, financial services, call centers, and music production. I’m known for troubleshooting, clear communication, and delivering high-quality results under tight deadlines. I thrive in fast-paced environments and enjoy helping people while bringing creative projects to life.

As a Full Sail University Audio Production graduate, I routinely operate Logic Pro X, Pro Tools, Ableton Live, and Waves plugins to produce, mix, and master professional recordings. I love collaborating with artists to develop original music, organize sessions, and deliver polished masters on schedule.

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Language

English
Fluent

Work Experience

Audio Engineer at FTS THE LABEL
March 1, 2023 - Present
Produce, record, edit, mix, and master professional music projects from concept through final delivery. Operate Logic Pro X, Pro Tools, Waves, and Antares Auto-Tune to create commercial-quality recordings. Develop artists, create original music, organize recording sessions, and deliver finished WAV/MP3 masters. Create promotional audio content while managing multiple creative projects and deadlines.
Customer Service Technical Support at Blackboard Inc.
May 1, 2021 - March 1, 2023
Resolved hardware, software, login, and account issues through systematic troubleshooting. Guided customers through technical solutions while maintaining high customer satisfaction and quality standards. Documented interactions and collaborated across teams to ensure timely issue resolution.
Customer Care Representative at Zions Bancorporation
March 1, 2017 - May 1, 2021
Supported banking customers with account access, debit and credit cards, disputes, transfers, loans, and general account servicing. Handled sensitive financial information while maintaining compliance and delivering first-call resolution whenever possible.
Customer Service Associate at Men's Wearhouse Corporate (Call Center)
August 1, 2015 - May 1, 2016
Resolved billing questions, processed orders, de-escalated customer concerns, and maintained accurate customer records.
Customer Service Representative at iQor (AT&T)
August 1, 2013 - May 1, 2014
Assisted customers with new service activation, billing, technical support, and account maintenance.
Receptionist at All Around Janitorial
April 1, 2010 - May 1, 2013
Managed front desk operations, scheduling, records management, and customer communications.

Education

Associate of Science in Audio Production at Full Sail University
January 11, 2030 - June 1, 2023
Associate of Science in Audio Production at Full Sail University
January 11, 2030 - June 1, 2023
Information Technology System Administrator at My Computer Career
January 11, 2030 - July 3, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Financial Services, Education
    Content Editor/Content Creator

    In this project, I recorded, directed, and edited an artist mini series that I produced and conduct for local AZ artist/content creators and creatives. Giving them a chance to be transparent and give their supporters a different; more raw look into their reality and show who they really are as people. This is just one Episode of ARTIST DNA. I recorded with a iPhone 17 pro max and I used Capcut/Adobe Creative Cloud for editing.

    Video/Content creator & editor

    I had the opportunity to work with another brilliant AZ local HXRNS. While giving me full creative freedom, I recorded footage and edited for upcoming promo release for this particular track. I used iPhone 17 pro max for filming and Adobe creative cloud/Capcut to precisely and creatively edit the footage I captured for my vision for HXRNS.

    Recording/Mix/Master Engineer

    Working with the recording artist Pumpkin Son was a blast. I worked closely with him as his recording/mix and master engineer on this track. We have a bright future for more amazing music production opportunities in the future.

    Engineer/Producer for this track with recording artist Yami Godwin

    I worked with Yami Godwin to produce the sound and style he wanted for this particular track. The beat was made by upcoming producer C-Baby, we tightened up the lyrics together I recorded him dropped ideas that could enhance this track which he took into consideration and we implied them to this session. Then I polished up the track with mixing and mastering the final piece. To top it off, I created the artwork for this project also.

    Produced this track with recording artist Yami Godwin

    I worked with Yami Godwin to produce the sound and style he wanted for this particular track. Already providing his beat, we tightened up the lyrics together I recorded him dropped ideas that could enhance this track which he took into consideration. Then I polished up the track with mixing and mastering the final piece.

    I was the Engineer for this recording artist track.
    I worked closely with the recording artist "Yami Godwin" (music available on all platforms) as the writer, and the recording/mixing engineer for this track.…