Hello! I’m Bela Larisa, a hospitality-focused professional with a strong background in guest relations, customer service, and cafe operations. I thrive in fast-paced environments and am passionate about delivering personalized, luxury experiences for guests, while maintaining brand standards and smooth daily operations. I’m looking to apply my interpersonal skills, proactive service mindset, and attention to detail in a challenging guest services or hospitality operations role. I enjoy building relationships with guests and teammates alike, using proactive communication and empathy to solve problems and ensure memorable experiences. I’m eager to contribute to a collaborative team, continue learning, and grow within the hospitality industry, always upholding professional standards and a friendly, guest-centered approach.

Bela Larisa

Hello! I’m Bela Larisa, a hospitality-focused professional with a strong background in guest relations, customer service, and cafe operations. I thrive in fast-paced environments and am passionate about delivering personalized, luxury experiences for guests, while maintaining brand standards and smooth daily operations. I’m looking to apply my interpersonal skills, proactive service mindset, and attention to detail in a challenging guest services or hospitality operations role. I enjoy building relationships with guests and teammates alike, using proactive communication and empathy to solve problems and ensure memorable experiences. I’m eager to contribute to a collaborative team, continue learning, and grow within the hospitality industry, always upholding professional standards and a friendly, guest-centered approach.

Available to hire

Hello! I’m Bela Larisa, a hospitality-focused professional with a strong background in guest relations, customer service, and cafe operations. I thrive in fast-paced environments and am passionate about delivering personalized, luxury experiences for guests, while maintaining brand standards and smooth daily operations. I’m looking to apply my interpersonal skills, proactive service mindset, and attention to detail in a challenging guest services or hospitality operations role.

I enjoy building relationships with guests and teammates alike, using proactive communication and empathy to solve problems and ensure memorable experiences. I’m eager to contribute to a collaborative team, continue learning, and grow within the hospitality industry, always upholding professional standards and a friendly, guest-centered approach.

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Experience Level

Intermediate
Intermediate

Language

English
Fluent

Work Experience

Guest Relations Officer / Butler at JW Marriott Bangkok
January 1, 2023 - November 3, 2025
Act as the main point of contact for VIP guests, handling inquiries, special requests, and concerns with discretion and professionalism. Monitor guest feedback and implement service recovery strategies to maintain high satisfaction levels. Support hotel management in guest recognition programs to enhance loyalty and engagement. Maintain guest profiles to deliver personalized and consistent service, coordinating with departments to ensure flawless, timely experiences. Uphold brand standards and luxury protocols in every guest interaction. Actively upsell specialty drinks, seasonal offerings, and pastry pairings, boosting average check value. Monitor inventory levels, restock supplies, and assist with ordering to ensure smooth daily operations.
Barista at Kopi Tikoma
January 1, 2023 - November 3, 2025
Freelance barista duties including cash handling, processing transactions, and managing orders during peak service hours. Suggested loyalty programs, take-away options, and gift items to strengthen guest connection and sales. Graded on customer service and efficiency in a fast-paced environment.
Barista & Cook at Kopi Chuseyo
December 31, 2022 - December 31, 2022
Handled cash, processed transactions, and managed orders efficiently during peak service hours. Suggested loyalty programs and take-away options to enhance guest experience and sales. Graduated with a GPA of 3.68.

Education

Bachelor of Hospitality and Tourism at Bunda Mulia University
January 1, 2021 - January 1, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality