Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a reliable and versatile virtual professional with a strong background in customer service across healthcare, hospitality, retail, research, and technical support. I provide clear, solutions-focused assistance through phone, chat, and email. Skilled in eBook editing, layout design, and content creation using tools like Canva and Google Workspace. Organized, people-oriented, and committed to helping businesses build strong client relationships and operate smoothly.…I am a reliable and versatile virtual professional with a strong background in customer service across healthcare, hospitality, retail, research, and technical support. I provide clear, solutions-focused assistance through phone, chat, and email. Skilled in eBook editing, layout design, and content creation using tools like Canva and Google Workspace. Organized, people-oriented, and committed to helping businesses build strong client relationships and operate smoothly.

Rosabella Encila





I am a reliable and versatile virtual professional with a strong background in customer service across healthcare, hospitality, retail, research, and technical support. I provide clear, solutions-focused assistance through phone, chat, and email. Skilled in eBook editing, layout design, and content creation using tools like Canva and Google Workspace. Organized, people-oriented, and committed to helping businesses build strong client relationships and operate smoothly.…I am a reliable and versatile virtual professional with a strong background in customer service across healthcare, hospitality, retail, research, and technical support. I provide clear, solutions-focused assistance through phone, chat, and email. Skilled in eBook editing, layout design, and content creation using tools like Canva and Google Workspace. Organized, people-oriented, and committed to helping businesses build strong client relationships and operate smoothly.

Available to hire

I am a reliable and versatile virtual professional with a strong background in customer service across healthcare, hospitality, retail, research, and technical support. I provide clear, solutions-focused assistance through phone, chat, and email. Skilled in eBook editing, layout design, and content creation using tools like Canva and Google Workspace. Organized, people-oriented, and committed to helping businesses build strong client relationships and operate smoothly.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Customer Service and Guest Specialist at In Touch CX

January 1, 2025 - Present

Handled bookings, guest requests, account updates, and service inquiries via phone, email, and chat. Coordinated with other departments such as housekeeping, maintenance, and technical team. Managed complaints and guest concerns. Processed payments, issued receipts, and handled billing inquiries.

Patient Care Specialist | Healthcare at IP Loy Staffing Solutions

January 1, 2025 - August 26, 2025

Assisted patients through inbound/outbound calls and emails. Verified insurance details and updated medical records. Coordinated with doctors to obtain approvals for shipping medical supplies. Processed returns and exchanges, placed new supply orders, and managed incoming/outgoing faxes. Provided accurate information, followed up with clients, resolved complaints, and answered billing inquiries.

Technical Support for Home Security at IP Loy Staffing Solutions

January 1, 2025 - August 26, 2025

Assisted clients remotely via phone, chat, or email regarding technical issues. Provided setup guidance for software, tools, or systems used by clients. Documented all support interactions and actions taken. Troubleshot technical problems related to connectivity, device setup, email issues, and software errors.

Market Researcher at Dynata

January 1, 2020 - August 26, 2025

Helped customers find over-the-counter medicines and health products. Processed transactions, operated cash register, and handled retail sales. Assisted customers with purchases and restocked inventory.

Front End Associate at Alfar Pharmacy

January 1, 2017 - August 26, 2025

Managed refunds, exchanges, and basic billing. Maintained records, logs, and ensured accurate data entry. Handled daily pharmacy paperwork and reports. Assisted in delivery receiving and organized inventory, rotated stock, checked expiry dates, and maintained cleanliness. Collaborated with coworkers to meet sales goals and offered product recommendations.

Customer Service and Guest Specialist at In Touch CX

January 1, 2025 - Present

Handled bookings, guest requests, account updates, and service inquiries via phone, email, and chat. Coordinated with other departments including housekeeping, maintenance, and technical teams. Managed complaints and other guest concerns. Processed payments, issued receipts, and handled billing inquiries to ensure smooth customer service operations.

Patient Care Specialist at Ip Loy Staffing Solutions

January 1, 2025 - August 26, 2025

Assisted patients through inbound and outbound calls and emails. Verified insurance details and updated medical records. Coordinated with doctors to obtain approvals for shipping medical supplies. Processed returns and exchanges, placed new supply orders, and handled incoming/outgoing faxes. Provided accurate information, followed up with clients, resolved complaints, and answered billing inquiries.

Technical Support for Home Security at Ip Loy Staffing Solutions

January 1, 2025 - August 26, 2025

Assisted clients remotely via phone, chat, or email with technical issues. Provided setup guidance for software, tools, or systems used by clients. Documented all support interactions and actions taken. Troubleshot technical problems such as connectivity, device setup, email issues, and software errors to ensure client satisfaction.

Market Research Helper at Dynata

January 1, 2020 - August 26, 2025

Market Research Interviewer at Dynata

January 1, 2016 - August 26, 2025

Conducted telephone interviews with B2B and B2C respondents across regions to gather insights on market trends and consumer behavior. Ensured data quality and validation, balanced quantity and quality, and met daily call or response targets while maintaining high standards of data accuracy. Collaborated with colleagues to enhance response rates and deliver clean, reliable data sets.

Front End Associate at Alfar Pharmacy

January 1, 2017 - August 26, 2025

Managed refunds, exchanges, and basic billing. Maintained records and logs, ensuring accurate data entry. Managed daily pharmacy paperwork and reports. Assisted in receiving deliveries, organizing inventory, rotating stock, checking expiry dates, and maintaining cleanliness. Reported low stock or customer feedback to management. Answered product questions and recommended items to improve shopping experience. Supported team to meet sales goals and deliver excellent customer service.

Customer Service and Guest Specialist at InTouch CX

January 1, 2025 - Present

Handled bookings, guest requests, account updates, and service inquiries via phone, email, and chat. Coordinated with other departments like housekeeping, maintenance, and technical teams, managed complaints and guest concerns. Processed payments, issued receipts, and handled billing inquiries.

Patient Care Specialist | Healthcare at IP Loy Staffing Solutions

January 1, 2025 - August 26, 2025

Assisted patients through inbound and outbound calls and emails, verified insurance details, and updated medical records. Coordinated approvals for shipping medical supplies, processed returns and exchanges, placed new supply orders, and managed fax communications. Provided accurate information, followed up with clients, resolved complaints, and answered billing inquiries.

Technical Support for Home Security at IP Loy Staffing Solutions

January 1, 2025 - August 26, 2025

Assisted clients remotely via phone, chat, or email with technical issues. Provided setup guidance for software, tools, or systems used by clients. Documented all support interactions and actions taken. Troubleshot connectivity, device setup, email issues, and software errors.

Market Research Helper at Dynata

January 1, 2020 - August 26, 2025

Helped customers find over-the-counter medicines and health products. Processed transactions operating cash register and retail sales. Assisted customers with purchases, handled sales transactions, and restocked inventory.

Store Assistant | Local Retail Store

January 1, 2016 - August 26, 2025

Conducted telephone interviews with B2B and B2C respondents to gather market trend and consumer behavior insights. Ensured data quality and validation, balanced quantity and quality, and met daily call or response targets while maintaining high data accuracy. Collaborated with colleagues to enhance response rates and deliver reliable data sets.

Front End Associate | Alfar Pharmacy at Alfar Pharmacy

January 1, 2017 - August 26, 2025

Managed refunds, exchanges, and basic billing. Maintained records and logs ensuring accurate data entry. Managed daily pharmacy paperwork and reports. Assisted in receiving deliveries and organizing inventory, rotated stock, checked expiry dates, and maintained cleanliness. Collaborated with coworkers to meet sales goals, reported low stock or customer feedback to management, answered product questions, and offered recommendations to improve shopping experience. Supported team efforts to meet sales goals and deliver excellent customer service.