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I am a dedicated audio visual expert and customer service professional with a track record of delivering seamless experiences for hospitality and events. I have led AV teams, managed complex setups, and bridged communication between directors and technical staff to ensure flawless execution. My background spans Five-Star venues and global AV providers, along with extensive hospitality leadership as a head server/manager, enabling me to blend technical excellence with outstanding guest service.…I am a dedicated audio visual expert and customer service professional with a track record of delivering seamless experiences for hospitality and events. I have led AV teams, managed complex setups, and bridged communication between directors and technical staff to ensure flawless execution. My background spans Five-Star venues and global AV providers, along with extensive hospitality leadership as a head server/manager, enabling me to blend technical excellence with outstanding guest service.

Benjamin Hong

Stagehand, Sound Technician, Lighting, +7

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I am a dedicated audio visual expert and customer service professional with a track record of delivering seamless experiences for hospitality and events. I have led AV teams, managed complex setups, and bridged communication between directors and technical staff to ensure flawless execution. My background spans Five-Star venues and global AV providers, along with extensive hospitality leadership as a head server/manager, enabling me to blend technical excellence with outstanding guest service.…I am a dedicated audio visual expert and customer service professional with a track record of delivering seamless experiences for hospitality and events. I have led AV teams, managed complex setups, and bridged communication between directors and technical staff to ensure flawless execution. My background spans Five-Star venues and global AV providers, along with extensive hospitality leadership as a head server/manager, enabling me to blend technical excellence with outstanding guest service.

Available to hire

I am a dedicated audio visual expert and customer service professional with a track record of delivering seamless experiences for hospitality and events. I have led AV teams, managed complex setups, and bridged communication between directors and technical staff to ensure flawless execution.

My background spans Five-Star venues and global AV providers, along with extensive hospitality leadership as a head server/manager, enabling me to blend technical excellence with outstanding guest service.

Skills

Pro Tools

Set Design

Experience Level

Pro Tools

Expert

Set Design

Intermediate

Language

English

Fluent

Work Experience

Lead Audio Visual Technician at Encore Global

January 1, 2022 - Present

Set up and operate AV equipment (microphones, speakers, projectors, lighting fixtures, control boards) for events; troubleshoot technical issues; collaborate with clients and lead team to ensure all AV needs are met.

Stagehand at Rhino Staging

February 1, 2022 - Present

Load in/out equipment from truck; set and strike large-scale concerts and shows (stage, flooring, media panels, scenic, truss, LED fixtures, etc.).

Head Server/Manager at Japanese Restaurant

July 1, 2011 - December 1, 2021

Provided exceptional customer service; managed floor operations and led a team toward customer satisfaction and retention.

Grand Illuminator at Sunny Hills High School

September 1, 2007 - June 1, 2011

Installed and focused lighting fixtures and operated analog lighting control board for shows, events, and meetings in the Performing Arts Center; collaborated with director and client; educated new pupils on lighting best practices.

Lead Audio Visual Technician at Five-Star Audio Visual

December 1, 2024 - October 1, 2025

Oversaw all interior and exterior audio visual features at a bayfront resort and club, coordinating with hotel management to deliver a unified service and acting as an intermediary between directors and technical staff to ensure clear communication and efficient project execution.

Supervising AV Technician at Encore Global

January 1, 2022 - December 1, 2024

Set up and operated AV systems for events, diagnosed and resolved technical issues, and collaborated with clients and team to meet technical and aesthetic demands while elevating the client experience.