Available to hire
Hi there! I’m Beverly Origue, a detailed and friendly healthcare admin professional who has supported US health care accounts with scheduling, insurance verification, and radiology imaging coordination. I thrive on improving processes, coordinating with teams, and delivering positive experiences for patients and colleagues alike.I’m also comfortable with creating content and coordinating social media posting to support recruitment and manpower planning, and I enjoy helping organizations align their messaging and operations with their goals.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Escalation Specialist at Wellcare Health Plans
January 31, 2021 - January 31, 2021Provided escalation support, verified insurance eligibility and benefits, and managed pre-authorization processes. Coordinated radiology scheduling including ultrasound, mammogram, echocardiogram, PET scan and nuclear medicine. Compiled medical records from X-ray reports, clinical notes, and prior reports; tracked appointment success and identified root causes of cancellations to protect revenue.
Senior CSR at Centre Lake Imaging & Oncology
December 1, 2023 - October 28, 2025Pre-screened and scheduled radiology appointments; supported insurance verification and authorizations; assisted with patient communications and scheduling efficiency. Involved in recruitment-related activities such as coordinating job fairs, social media postings, and pre-interview screening to meet manpower demands.
Escalation Specialist at WellCare Health Plans / Center Lake Imaging & Oncology
December 1, 2023 - October 28, 2025Managed escalation cases, insurance verification, billing/claims issues, and HIPAA compliance. Handled pre-authorization processes and scheduling of radiology appointments (ultrasound, mammography, echocardiography, MRI, CT, PET, and nuclear medicine). Involved in process flows, enrollment/escalation coordination, and supporting supervisor-level calls and enrollments.
Senior Customer Representative at Teleperformance
January 1, 2018 - January 1, 2018Provided English and Filipino customer support for health care accounts; supported recruitment analysis to screen qualified candidates before endorsement and deployment; managed process flows and scheduling, and assisted with supervisor escalations and account enrollments.
Education
Bachelor of Science in Information Technology at Carlos Hilado Memorial State University
July 6, 2010 - April 30, 2014Bachelor of Science in Information Technology at Carlos Hilado Memorial State College
January 1, 2014 - January 1, 2021Qualifications
HIPAA Compliance
January 11, 2030 - October 28, 2025Pre-Authorization Process
January 11, 2030 - October 28, 2025Insurance Verification
January 11, 2030 - October 28, 2025Industry Experience
Healthcare, Professional Services, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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