Available to hire
I’ve built my career operating across product marketing, growth, and demand generation, with a consistent through line: turning insight into systems that drive measurable results. I’ve owned positioning, messaging, and go‑to‑market strategy for SaaS products, partnered closely with sales to improve conversion and pipeline quality, and run coordinated multi‑channel campaigns that blend email, content, events, and targeted outreach. I’m hands on with marketing automation, segmentation, lead scoring, and lifecycle design, and I’m comfortable building the operational backbone, dashboards, workflows, routing logic, and reporting, that keeps a funnel healthy and predictable.
Across every role, I’ve been the person who steps into ambiguity, builds structure where none exists, and moves quickly from idea to execution. I’ve launched new audiences from scratch, designed nurture paths that increase SQL progression, and run test‑and‑learn programs that sharpen messaging and improve conversion at every stage. I bring a mix of strategic thinking and tactical execution, a strong partnership mindset with Sales, and a bias toward clarity, iteration, and outcomes. At my core, I’m a builder, someone who enjoys creating systems, stories, and processes that scale.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Customer Success Manager at Ready2Ride
October 1, 2025 - October 13, 2025Managed a portfolio of 11+ dealership accounts across North America, driving retention and satisfaction through proactive communication and tailored solutions. Collaborated with marketing and product teams to launch new digital ad solutions (Meta & Google SEM) that increased upsell opportunities. Implemented onboarding and reporting processes that expanded client reach and improved engagement metrics. Partnered with leadership to identify churn risks and develop outreach strategies that improved renewal rates. Delivered consultative account reviews focused on maximizing ROI and enhancing customer experience.
Project Manager at General Motors
March 1, 2025 - October 13, 2025Spearheaded IT projects, including development and rollout of proprietary user interface software, improving contractor efficiency by 25%. Managed nationwide EV battery recall communications across dealerships, teams, and district managers ensuring timely resolution, achieving 98% compliance rate. Optimized supply chain processes for backordered parts, reducing delays by 30%. Conducted risk assessments and implemented mitigation strategies, minimizing project disruptions and delivering initiatives on time and within budget. Acted as a central point of contact between stakeholders, fostering transparent communication and ensuring alignment on project goals.
Junior Data Analyst at General Motors
August 1, 2021 - October 13, 2025Leveraged SQL and Python to analyze large datasets, identifying trends that improved operational strategies, leading to a 20% increase in team productivity. Designed dashboards in Power BI and Tableau to visualize KPIs, streamlining decision-making for upper management. Collaborated with cross-functional teams to implement data-driven solutions that enhanced project outcomes and customer satisfaction.
Customer Success Manager at JFK Hackensack Meridian Hospital
June 1, 2018 - October 13, 2025Led teams delivering customer service achieving a 95% satisfaction rate among hospital staff. Conducted training sessions for over 200 users on new software systems, enhancing overall operational efficiency. Acted as liaison between IT and departments to ensure smooth system upgrade.
I.T. Customer Service Representative at JFK Hackensack Meridian Hospital
July 1, 2015 - October 13, 2025Provided frontline IT support and customer service; contributed to efficient incident resolution and user support during system implementations.
Customer Success Manager at Ready2Ride – Remote
October 1, 2025 - October 13, 2025Managed a portfolio of 11+ dealership accounts across North America, driving retention and satisfaction through proactive communication and tailored solutions. Collaborated with marketing and product teams to launch new digital ad solutions (Meta & Google SEM) that increased upsell opportunities. Implemented streamlined onboarding and reporting processes that increased client reach and improved engagement metrics. Partnered with leadership to identify churn risks and develop outreach strategies that improved renewal rates. Delivered consultative account reviews focused on maximizing ROI and enhancing customer experience.
Project Manager at General Motors – Remote
March 1, 2025 - October 13, 2025Spearheaded IT projects, including the development and rollout of proprietary user interface software, improving contractor efficiency by 25%. Managed dialogue for a nationwide EV battery recall, coordinating efforts across dealerships, teams, and district managers ensuring timely resolution, achieving 98% compliance rate. Optimized supply chain processes for backordered parts, reducing delays by 30%. Conducted risk assessments and implemented mitigation strategies, minimizing project disruptions and delivering initiatives on time and within budget. Acted as a central point of contact between stakeholders, fostering transparent communication and ensuring alignment on project goals.
Junior Data Analyst at General Motors – Remote
August 1, 2021 - October 13, 2025Leveraged SQL and Python to analyze large datasets, identifying trends that improved operational strategies, leading to a 20% increase in team productivity. Designed dashboards in Power BI and Tableau to visualize key performance indicators (KPIs), streamlining decision-making for upper management. Collaborated with cross-functional teams to implement data-driven solutions that enhanced project outcomes and customer satisfaction.
Customer Success Manager at JFK Hackensack Meridian Hospital – Edison, NJ
June 1, 2018 - October 13, 2025Led teams delivering customer service achieving a 95% satisfaction rate among hospital staff. Conducted training sessions for over 200 users on new software systems, enhancing overall operational efficiency. Acted as liaison between IT and departments to ensure smooth system upgrade.
I.T. Customer Service Representative at JFK Hackensack Meridian Hospital – Edison, NJ
July 1, 2015 - October 13, 2025Provided front-line IT support and customer service for hospital staff, helping resolve technical issues and maintain user productivity.
Customer Success Manager at Ready2Ride
October 1, 2025 - October 16, 2025Managed a portfolio of 11+ dealership accounts across North America, driving retention and satisfaction through proactive communication and tailored solutions. Collaborated with marketing and product teams to launch new digital ad solutions (Meta & Google SEM) that increased upsell opportunities. Implemented streamlined onboarding and reporting processes that increased client reach and improved engagement metrics. Partnered with leadership to identify churn risks and develop outreach strategies that improved renewal rates. Delivered consultative account reviews focused on maximizing ROI and enhancing customer experience.
Project Manager at General Motors
March 1, 2025 - October 16, 2025Spearheaded IT projects, including the development and rollout of proprietary user interface software, improving contractor efficiency by 25%. Managed nationwide EV battery recall communications, coordinating efforts across dealerships, teams, and district managers to ensure timely resolution with a 98% compliance rate. Optimized supply chain processes for backordered parts, reducing delays by 30%. Conducted risk assessments and mitigation strategies to minimize disruptions and deliver initiatives on time and within budget. Served as a central point of contact between stakeholders to ensure alignment on project goals.
Junior Data Analyst at General Motors
August 1, 2021 - October 16, 2025Leveraged SQL and Python to analyze large datasets, identifying trends that improved operational strategies and contributed to a 20% increase in team productivity. Built dashboards in Power BI and Tableau to visualize KPIs, supporting data-driven decision making for senior leadership. Collaborated with cross-functional teams to implement solutions that enhanced project outcomes and customer satisfaction.
Customer Success Manager at JFK Hackensack Meridian Hospital
June 1, 2018 - October 16, 2025Led teams delivering customer service with a 95% satisfaction rate among hospital staff. Conducted training sessions for over 200 users on new software systems, increasing overall operational efficiency. Served as liaison between IT and departments to coordinate system upgrades and ensure smooth implementation.
I.T. Customer Service Representative at JFK Hackensack Meridian Hospital
July 1, 2015 - October 16, 2025Provided frontline IT support, resolved end-user issues, and helped improve response times and user satisfaction during a period of system enhancements.
Customer Success Manager at Clic Technologies
October 31, 2025 - October 31, 2025Directed full lifecycle management for 11+ dealership accounts across SaaS, marketing, and healthcare verticals, overseeing onboarding, renewals, and strategic reviews to drive retention, client satisfaction, and long-term growth. Designed scalable onboarding workflows and dashboards using Power BI and Tableau, reducing time-to-value by 35% and boosting engagement across product lines. Managed operations and API integrations across CRM platforms, resolving escalations and improving system stability by 40%, while aligning internal data with client-facing processes. Collaborated with product, engineering, and marketing teams to launch digital ad solutions via Meta and Google SEM, increasing client spend by 25% and contributing over $250K in new revenue. Developed SOPs for onboarding, renewals, and support, improving operational efficiency and reducing errors by 30% across cross-functional teams. Conducted strategic QBRs and success planning with executive stakeholders, aligning platform
Project Manager at General Motors
March 31, 2025 - March 31, 2025Led full-scale implementation of proprietary UI software for contractor networks, improving field efficiency by 25% and reducing support ticket volume through streamlined user experience and proactive stakeholder engagement. Managed cross-functional coordination for a nationwide EV battery recall, achieving 98% compliance by aligning dealership operations, district managers, and technical teams under a unified strategy. Reengineered supply chain workflows for backordered parts, reducing delays by 30% and improving service delivery timelines through data-driven process improvements and vendor alignment. Introduced Agile methodologies and sprint planning to cross-functional teams, shortening project delivery cycles by 10%, increasing transparency and accountability across engineering and operations. Conducted risk assessments and implemented mitigation strategies to minimize project disruptions and deliver results on time and within budget. Served as the central point of contact for inte
Junior Data Analyst at General Motors
August 31, 2021 - August 31, 2021Developed predictive analytics models using SQL and Python to identify service bottlenecks and improve customer response times by 15%, contributing to enhanced satisfaction and operational agility. Designed and maintained executive dashboards in Power BI and Tableau to visualize KPIs and performance metrics, improving reporting accuracy by 30% and accelerating data-driven decision-making across leadership teams. Led data cleaning and validation initiatives that increased dataset reliability and boosted team productivity by 20%, supporting more accurate forecasting and strategic planning.
Customer Success Manager at JFK Hackensack Meridian Hospital
June 30, 2018 - June 30, 2018Led IT support operations across hospital departments, maintaining a 95% satisfaction rate by delivering responsive service, proactive issue resolution, and consistent follow-through. Facilitated training sessions for over 200 users on new software systems and digital tools, improving operational efficiency and reducing onboarding time by 40%. Acted as liaison between IT and clinical departments during system upgrades, ensuring seamless transitions with minimal disruption to patient care and administrative workflows.
I.T. Customer Service Representative at JFK Hackensack Meridian Hospital
July 31, 2015 - July 31, 2015Provided front-line technical support for hospital staff, resolving hardware, software, and network issues across multiple departments to ensure uninterrupted patient care operations. Managed help desk ticketing system, prioritized urgent requests, and coordinated with IT teams to streamline system upgrades and reduce downtime. Delivered user training and onboarding for new technologies, enhancing staff efficiency and promoting best practices in digital health tools and data security.
Customer Success Manager at Click Technologies
April 1, 2025 - PresentOwned full life cycle management for 30+ B2B accounts across SaaS and digital marketing verticals, driving retention, renewals, and expansion revenue. Streamlined onboarding workflows and KPI dashboards in Power BI and Tableau, significantly improving client time-to-value and engagement. Partnered with product and engineering to resolve escalations and stabilize CRM/API integrations, strengthening account health and reducing churn risk. Launched and optimized paid media initiatives across Meta, Google SEM, geofencing, email, SMS, and other platforms for accounts, improving performance and driving increased client ad investments. Led executive QBRs and strategic planning sessions to align platform usage with measurable business outcomes. Built scalable onboarding documentation and training programs that reduced support volume and improved operational consistency.
Project Manager at General Motors
August 1, 2021 - March 1, 2025Led nationwide implementation of proprietary UI software across contractor networks, improving operational efficiency. Directed cross-functional coordination for a nationwide EV battery recall, achieving 98% compliance through structured stakeholder alignment. Redesigned supply chain workflows for backordered parts, reducing delays through data-driven process improvements. Implemented Agile sprint planning and project governance frameworks shortening delivery cycles and improving cross-team visibility. Built executive dashboards to track milestones, budgets, and KPIs, improving leadership visibility and decision-making.
Junior Data Analyst at General Motors
June 1, 2018 - August 1, 2021Developed predictive analytic models using SQL and Python to identify service bottlenecks and improve customer response times, contributing to enhanced satisfaction and operational success. Designed and maintained executive dashboards in Power BI and Tableau to visualize KPIs and performance metrics, improving reporting accuracy and leadership visibility. Led data cleaning and validation initiatives that increased data set reliability and boosted team productivity, supporting more accurate forecasting, operations, and strategic planning.
Customer Success Manager at JFK Hackensack Meridian Health
July 1, 2015 - June 1, 2018Managed IT support operations serving hospital departments, maintaining high satisfaction through proactive service delivery. Led software training sessions for 200+ users during system rollouts, improving onboarding efficiency. Acted as liaison between IT and clinical leadership during system upgrades, ensuring minimal disruption.
IT Customer Service Representative at JFK Hackensack Meridian Health
May 1, 2013 - July 1, 2015Provided front-line technical support for hospital staff, resolving hardware, software, and network issues across multiple departments to ensure uninterrupted patient care operations. Managed help desk ticketing system, prioritizing urgent requests, and coordinating with IT teams to streamline system upgrades and reduce downtime. Delivered user training and onboarding for new technologies, enhancing staff efficiency and promoting best practices in digital health tools and data security.
Education
Bachelor of Science & Arts, Major in Information Technology and Informatics; Minor in Digital Communication, Information & Media at Rutgers University
January 11, 2030 - October 13, 2025Bachelor's Degree in Information Technology and Informatics at Rutgers University
January 11, 2030 - October 13, 2025Bachelor’s Degree in Information Technology and Informatics at Rutgers University
January 11, 2030 - October 16, 2025Bachelor's Degree of Science & Arts in Information Technology and Informatics; Minor in Digital Communication, Information & Media at Rutgers University
January 11, 2030 - November 19, 2025Bachelor's Degree of Science & Arts at Rutgers University
January 11, 2030 - April 7, 2026Qualifications
Industry Experience
Healthcare, Professional Services, Software & Internet, Transportation & Logistics, Manufacturing, Media & Entertainment, Education
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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