Patient Appointment Service Specialist at Mayo Clinic Rochester

Perform outbound and inbound calls to schedule appointments and tests; maintain high adherence and quality assurance; multitask and navigate multiple computer systems; proficient use of Word, Excel, PowerPoint, Outlook; data entry.

NISC Agent/Customer Service at Andersen Windows

Outbound/inbound calls to homeowners to schedule, promote and sell in-home consultations for window and door replacement; maintain topic focus; communicate with supervisor via email and IM; nurture customer relationships; utilize MS Office; data entry.

Heirship Agent/Researcher/Genealogist at Lauth Investigations International

Established generational relationships and documented information; ordered death certificates, marriage certificates, obituaries, wills, court cases, and estate files; provided research updates; utilized primary and secondary records to establish heirs and family lineage; 25 years Ancestry, Findagrave and Family Search experience along with other similar websites.

Telephonic Interviewer/Customer Service at LTCG (Formerly Univita Health)

Perform outbound telephone interviews for insurance applicants; ask inquisitive questions and document answers; keep applicants on topic; maintain 85% productivity and 97% accuracy; data entry of appointments scheduled and management of Nurse calendars.

Insurance Claims/CSR Authorizations/CSR at Health Systems Management

Data entry of Speech, Occupational, and Physical Therapy Prior Authorization Requests; outbound calls to verify authorization requests and request missing medical records; utilize Microsoft Word, Excel, PowerPoint, Outlook, and Data Entry.