Available to hire
I specialize in B2B copy for technology-focused clients. I help them find their voice, make their breakthroughs accessible to customers who aren’t necessarily steeped in the jargon or day-to-day minutia, and show their audience a better way of doing things.
I bring my history in the tech industry to bear with an understanding of their needs and wants to make technology personal and immediate.
Experience Level
Language
English
Fluent
Work Experience
Copywriter at Twogether Creative, LLC
January 1, 2022 - PresentCraft copy for websites, marketing emails, social media, ebooks, corporate video, and podcasts. Absorb and present highly technical content to appeal to various audiences. Work with account managers and clients to refine content creation.
Communications Manager at Martha’s Village & Kitchen
August 1, 2015 - September 14, 2025Collateral management (product literature, flyers, brochures, etc.); Concept creation, production and management of television, radio, print, and outdoor; Coordination of promotional materials for events; Copywriting and editing for web, social media, newsletters and various communications.
Marketing Director, Copywriter, Webmaster at bobtherieau.com
February 1, 2002 - PresentContent management and curation; forum moderation; Social media, blog creation and curation, and content management; Full-service copywriting, marketing communications, consulting, and branding services; Development and distribution of press releases, direct mail, brochures; Voiceover services in a professional facility.
Technical Support Specialist at Seaspine
January 31, 2022 - September 14, 2025Respond to technical support queries; Audit, maintain, and report on hardware and software systems; Develop and implement hardware, software, and workflow upgrade plans; Windows 10/macOS/iOS: configure and manage hardware in Active Directory & Intune; Ensure IT systems compliance in highly regulated environments (HIPAA, Sarbanes-Oxley).
Software Support Specialist at Exigent Systems, LLC
October 31, 2020 - September 14, 2025Remote support for municipal software systems; Phone and online support and problem resolution for City of San Marcos staff; Audit, report and maintain hardware systems; Develop upgrade plans for city in coordination with I.T. staff and City Manager.
Deskside Support Analyst II at Nuvasive, LLC
August 31, 2018 - September 14, 2025On-site repairs for Hewlett-Packard and Apple computers; Manage depot repair operations for HP computers; Day-to-day technical inventory management; Encryption and data handling; Asset control; Windows 7 & 10/macOS/iOS: Supported and configured hardware, drivers, printers.
Remote Support Technician at McGraw-Hill Education
March 31, 2018 - September 14, 2025First shift phone support for over 2,700 users; Manage repair operations for North American inventory; Active Directory, SCCM, VPN, MS Office, O365 Online, Casper/JAMF Pro, MDM; Deploy MacOS software packages; Bitlocker, Credant, Dell Data Protection (DDP) and FileVault 2 encryption; Supported hardware, drivers, printers, cell service, data migration, diagnostics and third-party applications.
Systems Administrator at Martha’s Village & Kitchen
August 1, 2015 - September 14, 2025Systems administrator, network administrator, and desk-side PC support; Onsite desk-side support for 100 users, including child development and continuing education labs; Administration: Active Directory, MS Office, Symantec Backup Exec, Symantec Endpoint Protection; Supported and configured hardware, drivers, printers, cell service, Nortel PBX, data migration, and third-party applications.
I.T. Technician at Father Joe’s Villages
March 31, 2006 - September 14, 2025Onsite desk-side support for 100 users; Administration and troubleshooting of IT hardware and software; Nortel PBX and related systems; data migrations and third-party applications.
Education
Qualifications
Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Computers & Electronics
Experience Level
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