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Hi, I'm Tiffany M. Harris, a Learning and Change Management leader with 20+ years of experience delivering bottom-line value for Fortune 500 companies. I help organizations navigate the impact of digital technologies on people and processes, expertly leading global teams through transformations stemming from mergers, software, ERP, and HRIS changes to improve financial leverage, employee engagement, and streamlined operations. I serve as a trusted partner to senior leaders, shaping learning, change management, and operational activities with data-driven approaches to meet strategic goals. I design scalable learning ecosystems, drive digital fluency in AI and immersive technologies, and build curricula that boost readiness, safety, and cost competitiveness across the organization.…Hi, I'm Tiffany M. Harris, a Learning and Change Management leader with 20+ years of experience delivering bottom-line value for Fortune 500 companies. I help organizations navigate the impact of digital technologies on people and processes, expertly leading global teams through transformations stemming from mergers, software, ERP, and HRIS changes to improve financial leverage, employee engagement, and streamlined operations. I serve as a trusted partner to senior leaders, shaping learning, change management, and operational activities with data-driven approaches to meet strategic goals. I design scalable learning ecosystems, drive digital fluency in AI and immersive technologies, and build curricula that boost readiness, safety, and cost competitiveness across the organization.

Tiffany M. Harris

Project Manager, Instructional Designer, Content Creator, +2

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Hi, I'm Tiffany M. Harris, a Learning and Change Management leader with 20+ years of experience delivering bottom-line value for Fortune 500 companies. I help organizations navigate the impact of digital technologies on people and processes, expertly leading global teams through transformations stemming from mergers, software, ERP, and HRIS changes to improve financial leverage, employee engagement, and streamlined operations. I serve as a trusted partner to senior leaders, shaping learning, change management, and operational activities with data-driven approaches to meet strategic goals. I design scalable learning ecosystems, drive digital fluency in AI and immersive technologies, and build curricula that boost readiness, safety, and cost competitiveness across the organization.…Hi, I'm Tiffany M. Harris, a Learning and Change Management leader with 20+ years of experience delivering bottom-line value for Fortune 500 companies. I help organizations navigate the impact of digital technologies on people and processes, expertly leading global teams through transformations stemming from mergers, software, ERP, and HRIS changes to improve financial leverage, employee engagement, and streamlined operations. I serve as a trusted partner to senior leaders, shaping learning, change management, and operational activities with data-driven approaches to meet strategic goals. I design scalable learning ecosystems, drive digital fluency in AI and immersive technologies, and build curricula that boost readiness, safety, and cost competitiveness across the organization.

Available to hire

Hi, I’m Tiffany M. Harris, a Learning and Change Management leader with 20+ years of experience delivering bottom-line value for Fortune 500 companies. I help organizations navigate the impact of digital technologies on people and processes, expertly leading global teams through transformations stemming from mergers, software, ERP, and HRIS changes to improve financial leverage, employee engagement, and streamlined operations.

I serve as a trusted partner to senior leaders, shaping learning, change management, and operational activities with data-driven approaches to meet strategic goals. I design scalable learning ecosystems, drive digital fluency in AI and immersive technologies, and build curricula that boost readiness, safety, and cost competitiveness across the organization.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Change and Learning and Development Manager at Independent Contractor

May 1, 2024 - Present

Provided learning and change management expertise in support of transformational initiatives, delivering improved safety, operational efficiency, and cost reductions. Defined and executed change and learning strategies, designed scalable learning for 10,000+ employees, driving digital transformation to boost innovation, cross-functional collaboration, and organizational competitiveness. Curated content and led multi-level curricula on digital technologies (AI, agentic AI, immersive technologies) to raise readiness. Developed a foundational course completed by over 90% of full-time employees. Introduced incentive approaches for curriculum completion and highlighted digital-forward initiatives.

Senior Manager, Learning & Development at Coursera

February 1, 2022 - February 29, 2024

Managed the enterprise-wide learning and development strategy using data-driven approaches to cultivate a culture of learning, employee engagement, and leader performance. Created and delivered original training content and programming, leveraging GenAI and best-in-class approaches to advance effectiveness. Led development and delivery of leadership development training; curated content for made-from-scratch courses; leader effectiveness improved by approximately 15%. Planned inaugural leader conferences; collaborated with People Partners and senior leaders. Improved data collection, analysis, reporting, and sharing for the annual employee engagement survey.

Manager, Talent and Organization at Accenture

April 1, 2011 - June 1, 2021

Defined adoption strategy for Microsoft Office 365 tools across 500k+ employees, improving utilization of productivity tools by 15%. Directed training and communications to promote adoption; developed assets for client engagements as best practices. Led change strategy for global IT transformation post-merger; managed a global team delivering training, communications and technical support for 40+ sites and 4,000+ users, delivering over $1 million in program savings. Directed Change Management UX for upgrades to Asset Integrity & Process Safety software; leveraged Agile to plan and deliver UX-centered training and communications for two global implementations, improving field activity efficiency. Led development of new training for Resources and Financial Services clients; partnered with SMEs to create curricula and delivered to 1,000+ employees.

Senior Consultant, Strategy and Organization at Booz - Allen Hamilton

July 1, 2008 - April 1, 2011

Led Change Management communications and training for government clients; developed targeted materials reducing silos and improving decision-making among 60+ internal and external stakeholders. Supported continuous improvement efforts to document procedures, leading to faster monthly/quarterly reporting and a 10% performance improvement.

Program Manager, Engineering Talent Development at Rolls-Royce Corporation

June 1, 2001 - July 1, 2008

Implemented scalable Engineering Co-op/Talent Development program with a $1.3 million budget; built processes for onboarding and lifecycle management of student engineers. Achieved cost savings (housing contracts cut by over $100k) and advanced representation of women/BIPOC. Launched early career development program across multiple facilities, coordinating five hires and two-year rotations; supported national/international implementation.