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I am a Product and UX Design Leader with extensive experience designing mobile and web applications across the financial services, technology, and healthcare sectors. I am a lifelong learner driven by curiosity, passionate about taking on new challenges, discovering user needs and pain points, and transforming complexity into clarity. I excel as a strategic partner, team lead, and mentor, collaborating with business and technology stakeholders to deliver effective, intuitive, and highly usable designs for complex software systems.…I am a Product and UX Design Leader with extensive experience designing mobile and web applications across the financial services, technology, and healthcare sectors. I am a lifelong learner driven by curiosity, passionate about taking on new challenges, discovering user needs and pain points, and transforming complexity into clarity. I excel as a strategic partner, team lead, and mentor, collaborating with business and technology stakeholders to deliver effective, intuitive, and highly usable designs for complex software systems.

Ben Ullman

UX Designer, Product Designer, Designer, +1

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I am a Product and UX Design Leader with extensive experience designing mobile and web applications across the financial services, technology, and healthcare sectors. I am a lifelong learner driven by curiosity, passionate about taking on new challenges, discovering user needs and pain points, and transforming complexity into clarity. I excel as a strategic partner, team lead, and mentor, collaborating with business and technology stakeholders to deliver effective, intuitive, and highly usable designs for complex software systems.…I am a Product and UX Design Leader with extensive experience designing mobile and web applications across the financial services, technology, and healthcare sectors. I am a lifelong learner driven by curiosity, passionate about taking on new challenges, discovering user needs and pain points, and transforming complexity into clarity. I excel as a strategic partner, team lead, and mentor, collaborating with business and technology stakeholders to deliver effective, intuitive, and highly usable designs for complex software systems.

Available to hire

I am a Product and UX Design Leader with extensive experience designing mobile and web applications across the financial services, technology, and healthcare sectors.
I am a lifelong learner driven by curiosity, passionate about taking on new challenges, discovering user needs and pain points, and transforming complexity into clarity. I excel as a strategic partner, team lead, and mentor, collaborating with business and technology stakeholders to deliver effective, intuitive, and highly usable designs for complex software systems.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Senior Product Designer, Manager at FIS

March 1, 2023 - November 1, 2024

Value stream lead for FIS’s regional and community banking products, providing strategic vision and ongoing management of white-label consumer banking apps and responsive websites. Managed and mentored a team of 6 designers, prioritized workloads, and collaborated with Product and Engineering leadership. Led multi-phased mobile banking app redesign, informed rollout with usage metrics and qualitative research, improved enrollment flow and messaging, and adopted Rally/JIRA processes to increase transparency and accountability across cross-functional teams; also mentored UX mentors and spoke at company conferences to promote design thinking and user-centricity.

Senior Product Designer at FIS

January 1, 2016 - March 1, 2023

Individual contributor and design lead on digital banking, payments, and B2B projects. Produced UX deliverables, facilitated user research, and coordinated usability testing. Led redesign of an AI-powered accounts receivable application, established a standardized heuristic review process adopted into a global UX Scorecard, redesigned internal tools for configuring and deploying client apps, and contributed to voice/chat UI initiatives including an award-winning Alexa demo.

Senior Web Architect at Anthem, Inc.

July 1, 2014 - January 1, 2016

Created wireframes, visual designs, and prototypes; developed guiding UX principles for the mobile member servicing experience. Led the redesign of the Anthem Anywhere mobile app, achieving 500k downloads in 2015 and a 10x increase in monthly mobile transactions. Conducted guerrilla usability studies and built high-fidelity prototypes for usability testing and development.

VP, User Experience Designer at Bank of America

July 1, 2007 - July 1, 2014

Designed mobile, ATM, and online banking experiences as part of the UX team; led native mobile app launches on iPad and Windows Phone 7; contributed to Windows 8 tablet app launch featured and 100,000+ downloads in 2 months; created flows, wireframes, prototypes, and visuals; promoted design thinking and process improvements across teams.

Graphic Design Manager at Barclays Bank PLC

June 1, 2004 - July 1, 2007

Managed creative services in Marketing for credit card, affinity, and loyalty programs; designed credit cards, customer acquisition materials, and account management websites; redesigned customer statements bank-wide for usability and messaging improvements, and implemented a database-driven job tracking system.