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I am a People Operations professional with 4+ years of experience in fast-paced, international organisations across logistics and operations. I lead instructional design and training development for workforce populations outside traditional L&D teams, including warehouse operatives, managers, and HR staff. I excel at learner needs analysis, designing blended learning programmes from scratch, creating interactive course materials, and building assessment frameworks to measure knowledge retention. I translate complex technical processes into accessible learning experiences for diverse multilingual workforces, and collaborate with senior stakeholders to align learning solutions with business needs.…I am a People Operations professional with 4+ years of experience in fast-paced, international organisations across logistics and operations. I lead instructional design and training development for workforce populations outside traditional L&D teams, including warehouse operatives, managers, and HR staff. I excel at learner needs analysis, designing blended learning programmes from scratch, creating interactive course materials, and building assessment frameworks to measure knowledge retention. I translate complex technical processes into accessible learning experiences for diverse multilingual workforces, and collaborate with senior stakeholders to align learning solutions with business needs.

Carlota Benvenuty

Instructional Designer, Content Designer, Content Creator, +2

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I am a People Operations professional with 4+ years of experience in fast-paced, international organisations across logistics and operations. I lead instructional design and training development for workforce populations outside traditional L&D teams, including warehouse operatives, managers, and HR staff. I excel at learner needs analysis, designing blended learning programmes from scratch, creating interactive course materials, and building assessment frameworks to measure knowledge retention. I translate complex technical processes into accessible learning experiences for diverse multilingual workforces, and collaborate with senior stakeholders to align learning solutions with business needs.…I am a People Operations professional with 4+ years of experience in fast-paced, international organisations across logistics and operations. I lead instructional design and training development for workforce populations outside traditional L&D teams, including warehouse operatives, managers, and HR staff. I excel at learner needs analysis, designing blended learning programmes from scratch, creating interactive course materials, and building assessment frameworks to measure knowledge retention. I translate complex technical processes into accessible learning experiences for diverse multilingual workforces, and collaborate with senior stakeholders to align learning solutions with business needs.

Available to hire

I am a People Operations professional with 4+ years of experience in fast-paced, international organisations across logistics and operations. I lead instructional design and training development for workforce populations outside traditional L&D teams, including warehouse operatives, managers, and HR staff.

I excel at learner needs analysis, designing blended learning programmes from scratch, creating interactive course materials, and building assessment frameworks to measure knowledge retention. I translate complex technical processes into accessible learning experiences for diverse multilingual workforces, and collaborate with senior stakeholders to align learning solutions with business needs.

Skills

Presentation Design

Experience Level

Presentation Design

Expert

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

People Operations Specialist at HelloFresh

February 1, 2026 - Present

Identified a critical learning gap among warehouse employees due to lack of prior learner needs analysis and materials not adapted to the workforce profile. Conducted a full learner needs analysis revealing non-English-speaking warehouse operatives with limited digital experience, prompting a complete redesign of the training approach. Designed an end-to-end blended learning programme comprising instructional slides with system screenshots, live demonstration videos, and small-group interactive sessions with bilingual support. Implemented a real-time formative assessment activity using green/red response cards to identify learners needing additional support at each process step. Implemented a post-training summative assessment via survey one week after each session, using true/false questions to measure knowledge retention and identify gaps for follow-up. Designed and rolled out a Training Hub to centralise learning resources and improve ongoing accessibility across the operation.

Talent Acquisition & People Operations Specialist at PAACK Logistics

May 1, 2022 - December 1, 2024

Designed and delivered training sessions for warehouse managers on a new Time & Attendance system — translating complex technical functionality into practical, role-specific materials and hands-on exercises, in collaboration with the L&D team. Designed HR systems training for the HR team, developing structured course materials to ensure consistent understanding and correct usage of core platforms across multiple countries. Conceived and designed a Knowledge Sharing Programme from scratch — a structured peer-to-peer learning initiative to enable cross-functional knowledge transfer across office teams — brought to near-launch stage before company-wide redundancies halted the project. Designed and coordinated onboarding culture programmes across five European countries, translating company values and operational processes into structured learning sessions for new hires. Collaborated with internal stakeholders and external trainers on L&D programmes across technical, soft skills, and

People Ops & Talent Project – Contractor at 6 Degrees

April 1, 2025 - September 1, 2025

Created internal documentation and structured processes to support onboarding consistency and cross-team knowledge transfer. Implemented CRM communication flows to improve client-facing visibility and engagement across talent projects.

Recruiter at Merlin Consulting

September 1, 2021 - May 1, 2022

Managed full-cycle recruitment for client briefs across marketing, SEO, copywriting, campaign management, tech, and commercial functions across multiple client accounts. Owned end-to-end candidate management, maintaining ATS accuracy and a consistently strong candidate experience throughout.