Available to hire
I’m Carrie Grey, a Senior Product Designer and User Researcher with 20+ years shaping enterprise applications for Fortune 500 companies including Microsoft, Procter & Gamble, T-Mobile, and Expedia. I specialize in end-to-end product design, user research, taxonomy and information architecture, turning complex business requirements into intuitive, accessible, WCAG-compliant solutions.
I excel at driving innovation, aligning design strategy with enterprise goals, and delivering user-centered experiences that boost engagement, retention, and revenue. I thrive in cross-functional teams and mentor teammates to push creativity and quality.
Experience Level
Work Experience
Senior Information Architect at Microsoft
March 1, 2025 - June 1, 2025Designed OWL-compliant semantic ontologies for the Microsoft Learn Platform, enabling machine-readable relationships between roles, tasks, topics, and skill levels, laying the foundation for LLM content delivery.
Senior User Experience Researcher at Expedia Group
January 1, 2024 - March 1, 2024Led a competitive audit of 8 travel sites and defined research objectives using mixed methods, uncovering usability gaps and best practices that drove actionable insights aligned with stakeholder goals.
Senior Application Designer at Procter & Gamble
February 1, 2023 - October 1, 2023Product Designer driving the development of an Integrated Media Services Platform that analyzes and optimizes global advertising media buys, transforming complex campaign data into actionable insights to maximize reach, improve spend efficiency, and elevate brand visibility.
Senior Product Designer at Microsoft
February 1, 2022 - January 31, 2023Collaborated with Microsoft stakeholders to align the next-gen Customer Success Platform with enterprise goals, synthesizing qualitative insights into strategic opportunities that guided product direction.
Senior Accessibility Designer at City of Seattle: IT Dept
October 1, 2019 - February 1, 2022Partnered with SPU and City Light to design and test a WCAG-compliant self-service portal serving 1M+ residents, with features for account management and hardship support to ensure inclusivity.
Principal Product Designer at Zonar Systems
August 1, 2018 - October 1, 2019Led design for the EVIR Mobile and Web Applications, a telematics solution using NFC sensors, improving vehicle safety and compliance by streamlining inspections and reducing errors across fleets.
Senior User Experience Researcher at London Drugs
January 1, 2016 - March 1, 2016Boosted site findability by 22% on a major e-commerce platform through user-centered research, translating insights into findings that shaped strategic roadmap decisions and improved site retention.
Senior Content Strategist at Gates Foundation
September 1, 2015 - December 1, 2015Conducted 20 user interviews and developed personas, journey maps, and testing scripts that revealed messaging gaps and aligned the advocacy website’s content strategy with user goals and behaviors.
Senior User Experience Architect at DCG One (GLG)
June 1, 2011 - July 1, 2015Architect and Strategist for the responsive redesign of the Rick Steves’ Europe website and designed user experiences for mobile applications including T-Mobile, Stryker, Minwax, and Toyo Tires.
Education
Bachelor of Arts in Interdisciplinary Art at University of Washington
January 11, 2030 - April 13, 2026Master of Science in Technology Innovation (12 credits) at University of Washington
January 11, 2030 - April 13, 2026Qualifications
Industry Experience
Software & Internet, Travel & Hospitality, Telecommunications, Retail, Consumer Goods, Professional Services
Experience Level
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