I am Catarina Brou Félix, a versatile professional with experience spanning hospitality, live events, and gaming operations. I thrive in fast-paced environments, leading teams, coordinating complex tasks, and ensuring smooth handovers and exceptional guest experiences. I am fluent in English, Spanish, Portuguese and French, with a background in performing arts and customer-facing roles. I am passionate about people, problem solving, and creative production, and I’m eager to apply my leadership and project-management skills across international teams.…

Catarina Brou Félix

I am Catarina Brou Félix, a versatile professional with experience spanning hospitality, live events, and gaming operations. I thrive in fast-paced environments, leading teams, coordinating complex tasks, and ensuring smooth handovers and exceptional guest experiences. I am fluent in English, Spanish, Portuguese and French, with a background in performing arts and customer-facing roles. I am passionate about people, problem solving, and creative production, and I’m eager to apply my leadership and project-management skills across international teams.…

Available to hire

I am Catarina Brou Félix, a versatile professional with experience spanning hospitality, live events, and gaming operations. I thrive in fast-paced environments, leading teams, coordinating complex tasks, and ensuring smooth handovers and exceptional guest experiences.

I am fluent in English, Spanish, Portuguese and French, with a background in performing arts and customer-facing roles. I am passionate about people, problem solving, and creative production, and I’m eager to apply my leadership and project-management skills across international teams.

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Skills

Experience Level

Language

English
Fluent
Spanish; Castilian
Fluent
Portuguese
Fluent
French
Advanced

Work Experience

Senior Shift Supervisor at Evolution Gaming Group
July 1, 2024 - Present
Overseeing daily operations during a shift, leading and motivating a team, assigning tasks, resolving issues, and ensuring smooth handovers and achievement of operational goals.
Shift Supervisor at Evolution Gaming Group
August 1, 2023 - July 31, 2024
Responsible for shift tasks to achieve the company goals efficiently, coordinating resources and maintaining service quality.
Game Presenter at Evolution Gaming Group
July 1, 2022 - August 31, 2023
Worked as croupier for various online casino games, engaging players and ensuring a smooth gaming experience.
Sales Promoter at DIOR
April 1, 2020 - September 30, 2021
Promoted Dior products across diverse retail environments, delivering promotional campaigns and improving product visibility.
Event Hostess and Coordinator at SpringEvents
May 1, 2019 - September 30, 2021
Coordinated teams for events including parties, congresses and corporate functions, ensuring smooth execution and client satisfaction.
Keeper at SAFARKA Escape Room
August 1, 2020 - September 30, 2021
Managed escape game operations, scheduling actors and coordinating customer appointments.
VIP Experience Coordinator at "The Wizard of Oz on ice"
November 1, 2019 - January 31, 2020
Oversaw backstage guided tours and VIP experiences.
Production Assistant at "The Wizard of Oz on ice"
November 1, 2019 - January 31, 2020
Managed the audience, addressed show or ticket office issues; production work for AM Live.
House Manager at "Alice and the Wonderland on ice"
November 1, 2018 - January 31, 2019
Ensured audience safety and managed front-of-house staff before, during and after performances.
Secretary and Administrative Assistant at Clínica Médica Dentária Dr. Félix Lda.
February 1, 2017 - September 30, 2022
Secretary and Administrative assistant handling clerical tasks in a clinical setting.
Salesperson at Promod
October 1, 2013 - April 30, 2014
Sales associate providing customer service and product recommendations in retail.

Education

Bachelor of Performing Arts at ESTAL, Lisboa
September 1, 2014 - June 1, 2017
Bachelor of Performing Arts at ESTAL, Lisboa
September 1, 2014 - June 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Gaming, Media & Entertainment, Retail, Education, Healthcare, Travel & Hospitality

Skills

Experience Level