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Hi, I’m Cheryl Charmain Bainon. I’m a hospitality and events professional with a passion for delivering exceptional guest experiences and driving revenue. I currently lead the Conference & Events team at Hilton Queenstown, steering business development, sales activities, and large-scale events while collaborating closely with operations, culinary, and sales teams. I thrive on building strong client relationships, mentoring teams, and leveraging technology to streamline planning and execution. I am multilingual, fast-learning, and thrive in fast-paced environments where creativity meets precision.…Hi, I’m Cheryl Charmain Bainon. I’m a hospitality and events professional with a passion for delivering exceptional guest experiences and driving revenue. I currently lead the Conference & Events team at Hilton Queenstown, steering business development, sales activities, and large-scale events while collaborating closely with operations, culinary, and sales teams. I thrive on building strong client relationships, mentoring teams, and leveraging technology to streamline planning and execution. I am multilingual, fast-learning, and thrive in fast-paced environments where creativity meets precision.

Cheryl Charmain

Project Manager, Production Manager, Creative Producer, +6

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Hi, I’m Cheryl Charmain Bainon. I’m a hospitality and events professional with a passion for delivering exceptional guest experiences and driving revenue. I currently lead the Conference & Events team at Hilton Queenstown, steering business development, sales activities, and large-scale events while collaborating closely with operations, culinary, and sales teams. I thrive on building strong client relationships, mentoring teams, and leveraging technology to streamline planning and execution. I am multilingual, fast-learning, and thrive in fast-paced environments where creativity meets precision.…Hi, I’m Cheryl Charmain Bainon. I’m a hospitality and events professional with a passion for delivering exceptional guest experiences and driving revenue. I currently lead the Conference & Events team at Hilton Queenstown, steering business development, sales activities, and large-scale events while collaborating closely with operations, culinary, and sales teams. I thrive on building strong client relationships, mentoring teams, and leveraging technology to streamline planning and execution. I am multilingual, fast-learning, and thrive in fast-paced environments where creativity meets precision.

Available to hire

Hi, I’m Cheryl Charmain Bainon. I’m a hospitality and events professional with a passion for delivering exceptional guest experiences and driving revenue. I currently lead the Conference & Events team at Hilton Queenstown, steering business development, sales activities, and large-scale events while collaborating closely with operations, culinary, and sales teams.

I thrive on building strong client relationships, mentoring teams, and leveraging technology to streamline planning and execution. I am multilingual, fast-learning, and thrive in fast-paced environments where creativity meets precision.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Malay

Fluent

Chinese

Fluent

Work Experience

Conference & Events Manager at Hilton Queenstown Resort & Spa / DoubleTree by Hilton Queenstown

June 1, 2022 - Present

Lead the Business Development department; manage all sales activities (transient, inbound, conferences & events); develop and grow accounts; plan large-scale events; oversee planning programs; maintain department policies; manage event systems (Delphi Property Administrator, MeetingBroker Administrator); RFP management; participate in revenue management; attend industry events and client functions; conduct familiarization events; collaborate with hotel departments.

Sales Manager at Hilton Wellington

February 1, 2022 - June 1, 2022

Head of Business Development; responsible for sales activities from transient, inbound, and conference & events; build and nurture client relationships; RFP management; hotel content & profiles in supplier portals; participate in revenue management with GM and RM.

Conference & Events Executive at Hilton Queenstown Resort & Spa, New Zealand

November 1, 2018 - February 1, 2022

Responsible for planning programs and large-scale events; ensure Hilton EventReady standards and Health & Safety compliance; manage event systems; build internal & external relationships; site inspections; weekly & monthly revenue reporting; handle sales inquiries; develop Banquet Event Orders; maintain department policies.

Cluster Front Office Supervisor / Reservations at Hilton Queenstown Resorts & Spa, New Zealand

April 1, 2017 - November 1, 2018

Supervise front office operations; ensure staff are trained on hotel products & services; review arrival reports & VIPs; promote upsell; motivate team; handle guest requests; manage reservations and emails; daily reservation cross-checks.

Event Manager / Associate at Malaysia

August 1, 2017 - Present

Plan and manage conferences and events for government and corporate clients; client liaison, venue & hotel recce, proposals & budgeting, vendor coordination, event logistics, team management; develop ideas and proposals to secure client decisions; prepare proposals, quotations, and program flow; manage costs and margins; negotiate with third-party agencies/vendors; source business alliances.

Production Assistant (Musical Theatre Productions) at Musical Theatre Productions (Malaysia)

September 1, 2012 - May 1, 2013

Oversee social media/online marketing; support production team; prepare corporate proposals; manage dancers and casts; liaise with potential clients; artiste management.