Available to hire
I’m a computer science graduate with over two years of data collection, cleaning, and analysis experience, driving data-driven solutions across business contexts. I enjoy turning raw data into clear insights through statistical analysis, AI, and visualization.
From 2022 to 2023 I worked on a machine learning project to detect fake reviews, aimed at keeping users informed with accurate information. I progressed to Quality Analyst at Teknowledge, where I clean data, build models and dashboards, and collaborate with stakeholders. I’m currently expanding my skills with the African Leadership University Data Analytics program and advanced Excel courses to further strengthen my analytics capabilities.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Kinyarwanda
Fluent
Work Experience
Quality Analyst at Teknowledge (Previously Tek-Experts) | Microsoft
March 1, 2024 - PresentReview and analyze data and performance of the Critical Situation Managers and the engineers to identify trends and recommend areas for improvement. Collaborate with stakeholders to define business problems, translate them, share insights and develop an action plan to ensure project success. Provide reports to the management team and operations with the team’s performance and analysis of data. Collect, clean, and preprocess data for analysis and create dashboards, visualizations, and reports to present findings and ensuring visibility of the team’s performance and project outcomes. Apply statistical analysis, artificial intelligence and data modeling techniques to extract insights from complex datasets and ensure the simplicity of data visualization to stakeholders. Provide onboarding and refresher sessions for new hires and underperformers, set expectations, best practices and ensuring they have all the requirements needed. Work with Microsoft teams to develop new tools, provide s
Critical Situation Manager (Escalation Specialist) at Tek -Experts | Microsoft
February 28, 2024 - September 24, 2025Worked with the most important Microsoft customers to ensure they receive the best service hence maintaining customer satisfaction. Resolved customer complaints following guidelines and referred complex inquiries to team leaders. Served as the bridge between the customer and the engineering teams to ensure that the cases are positively progressing, and always made sure that the customer is satisfied with the solutions they got, and escalated their case if it requires extra attention. Utilized AI tools such as Copilot to ensure case understanding and data driven decision making.
IT Support Engineer (Professional Internship) at Agruni Group
July 31, 2023 - September 24, 2025Contributed to the development of internal tools and web applications by writing clean, reusable code in JavaScript, helping streamline internal processes. Assisted in maintaining project documentation and version control using Git, promoting better team coordination and project tracking. Learned and applied industry-standard development tools and workflows, gaining hands-on experience that supported both personal and team growth.
Research Assistant | Machine Learning project at UAEU
April 30, 2023 - September 24, 2025Maintained project momentum by providing detailed progress reports and milestone updates to the professor supervisor. Collected data, worked on data preparation and cleaning, feature extraction and selection datasets training with machine learning models such as random forest classifier, Node2Vec, Support Vector Machine, and employed test findings to do statistical analysis and improve models. Collaborated with stakeholders and the supervisor to construct fake review classification models, we employed various machine-learning algorithms, and we assessed their performance using standard metrics such as accuracy, precision, recall, and F1-score.
Peer Tutor at UAEU
April 30, 2021 - September 24, 2025Assisted students in preparation of routine and standardized tests, including college entrance exams like Ems at English exams and mathematics. Tutored struggling, average and advanced students in mathematics, English, programming such as Java, C++ and Data Structures as the courses I excelled in. Filled in session documents for record keeping and submitted reports detailing overall activities.
Quality Analyst at Teknowledge (Previously known as Tek -Experts) / Microsoft
March 1, 2024 - PresentReview and analyze data and performance of Critical Situation Managers and engineers to identify trends and recommend areas for improvement. Collaborate with stakeholders to define business problems, translate them, share insights and develop an action plan to ensure project success. Provide reports to the management team and operations with the team’s performance and analysis of data. Collect, clean, and preprocess data for analysis and create dashboards, visualizations, and reports to present findings and ensure visibility of the team’s performance and project outcomes. Apply statistical analysis, AI and data modeling techniques to extract insights from complex datasets and ensure the simplicity of data visualization to other stakeholders. Provide onboarding and refresher sessions for new hires and underperformers, set expectations, provide best practices and ensuring that they have all requirements. Work with Microsoft team to develop new tools, provide support during integratio
Critical Situation Manager (Escalation Specialist) at Tek -Experts / Microsoft
February 28, 2024 - September 24, 2025Worked with the most important Microsoft customers to ensure they receive the best service, maintaining customer satisfaction. Resolved customer complaints following guidelines and referred complex inquiries to team leaders. Served as the bridge between the customer and engineering teams to ensure cases progress positively and ensured customer satisfaction with solutions, escalating when necessary. Utilized AI tools such as Copilot to aid case understanding and data-driven decision making.
IT Support Engineer (Professional Internship) at Agruni Group
July 31, 2023 - September 24, 2025Contributed to the development of internal tools and web applications by writing clean, reusable code in JavaScript, helping streamline internal processes. Assisted in maintaining project documentation and version control using Git, promoting better team coordination and project tracking. Learned and applied industry-standard development tools and workflows, gaining hands-on experience that supported both personal and team growth.
Research Assistant at UAEU (United Arab Emirates University) – UAE
April 1, 2023 - September 24, 2025Maintained project momentum by providing detailed progress reports and milestone updates to the professor supervisor. Collected data, performed data preparation and cleaning, feature extraction and selection; datasets were used to train machine learning models such as Random Forest, Node2Vec, and SVM. Assessed model performance using metrics (accuracy, precision, recall, F1-score) and collaborated with stakeholders to construct fake review classification models.
Peer Tutor at UAEU (United Arab Emirates University)
April 1, 2021 - September 24, 2025Assisted students in preparation for routine and standardized tests, including English and mathematics. Tutored students in programming (Java, C++) and data structures, and documented session activity for records.
Quality Analyst at Teknowledge (Previously Tek-Experts) / Microsoft
March 1, 2024 - PresentReview and analyze data and performance of the Critical Situation Managers and engineers to identify trends and recommend areas for improvement. Collaborate with stakeholders to define business problems, translate them, share insights and develop an action plan to ensure project success. Provide reports to the management team and operations with the team’s performance and analysis of data. Collect, clean, and preprocess data for analysis and create dashboards, visualizations, and reports to present findings and ensure visibility of the team’s performance and project outcomes. Apply statistical analysis, artificial intelligence and data modeling techniques to extract insights from complex datasets and simplify data visualization for stakeholders. Provide onboarding and refresher sessions for new hires and underperformers, set expectations, best practices, and ensuring they have all requirements. Work with Microsoft to develop new tools, provide support during integration and navigat
Critical Situation Manager (Escalation Specialist) at Teknowledge / Tek-Experts / Microsoft
February 28, 2024 - September 24, 2025Worked with key Microsoft customers to ensure they receive the best service and maintain customer satisfaction. Resolved customer complaints following guidelines and referred complex inquiries to team leaders. Served as the bridge between customers and engineering teams to ensure cases progressed positively, escalating when additional attention was required. Used AI tools such as Copilot to support case understanding and data-driven decision making.
IT Support Engineer (Professional Internship) at Agruni Group
July 31, 2023 - September 24, 2025Contributed to the development of internal tools and web applications by writing clean, reusable JavaScript code, helping streamline internal processes. Assisted in maintaining project documentation and version control using Git, promoting better team coordination and project tracking. Learned and applied industry-standard development tools and workflows, gaining hands-on experience that supported both personal and team growth.
Research Assistant at United Arab Emirates University (UAEU)
April 30, 2023 - September 24, 2025Enhanced fake review detection through distance-based node embedding and machine learning techniques. Collected data, performed data preparation and cleaning, feature extraction and selection; trained models (Random Forest, Node2Vec, SVM) and evaluated with metrics such as accuracy, precision, recall, and F1. Collaborated with the supervisor and stakeholders to construct fake review classification models.
Peer Tutor at UAEU (United Arab Emirates University)
April 30, 2021 - September 24, 2025Tutored students in mathematics, English, programming (Java, C++, C) and Data Structures; prepared for routine and standardized tests; maintained session documents and submitted activity reports.
Quality Analyst at Teknowledge (Previously known as Tek-Experts)
March 1, 2024 - PresentReview and analyze data and performance of Critical Situation Managers and engineers to identify trends and areas for improvement. Collaborate with stakeholders to define business problems, translate them, share insights and develop an action plan to ensure project success. Provide reports to management with the team’s performance and analysis of data. Collect, clean, and preprocess data for analysis and create dashboards and visualizations to present findings and ensure stakeholders have visibility on monthly updates and project outcomes. Apply statistical analysis, AI and data modeling techniques to extract insights from complex datasets and simplify data visuals for stakeholders. Lead onboarding sessions for new hires and underperformers, set expectations, and promote best practices. Work with Microsoft teams to develop new tools, support integrations, and train teams to use updates while maintaining quality standards. Investigate customer complaints to identify root causes.
Critical Situation Manager (Escalation Specialist) at Teknowledge (Previously known as Tek-Experts) | Microsoft
February 28, 2024 - September 24, 2025Worked with key Microsoft customers to ensure high-quality service and customer satisfaction. Resolved complaints following guidelines and escalated complex inquiries to team leads. Served as a bridge between customers and engineering teams to ensure cases progressed positively. Used Copilot AI tools to aid case understanding and support data-driven decision making.
IT Support Engineer (Professional Internship) at Agruni Group
July 1, 2023 - September 24, 2025Contributed to internal tool development and web applications by writing clean, reusable JavaScript code to streamline internal processes. Assisted in maintaining project documentation and version control using Git. Gained hands-on experience with industry-standard development tools and workflows.
Research Assistant at United Arab Emirates University (UAEU)
April 1, 2023 - September 24, 2025Maintained project momentum by providing progress reports and milestone updates. Collected data, performed data preparation and cleaning, feature extraction and selection; trained models (Random Forest, Node2Vec, SVM); evaluated performance with accuracy, precision, recall, and F1-score. Collaborated with the supervisor and stakeholders to construct fake review classification models and assessed multiple algorithms.
Peer Tutor at United Arab Emirates University (UAEU)
April 1, 2021 - September 24, 2025Assisted students in mathematics, English, and programming (Java, C++, C) and data structures. Prepared session documents for record-keeping and submitted activity reports.
Education
Bachelors of Science in Computer Science at United Arab Emirates University, Al Ain, UAE
August 1, 2018 - May 7, 2023Introduction to Networks at CISCO Networking Academy
July 1, 2020 - September 24, 2025Java Certificate at CISCO Networking Academy
November 30, 2019 - September 24, 2025Data Analytics Program at African Leadership University
January 11, 2030 - July 1, 2025Advanced Excel Courses at Teknowledge
March 1, 2025 - September 24, 2025Bachelor of Science in Computer Science at United Arab Emirates University (UAEU), Al Ain, UAE
August 1, 2018 - May 7, 2023Data Analytics Program at African Leadership University
July 1, 2025 - September 24, 2025Advanced Excel Courses at Teknowledge (Previously Tek Experts)
March 1, 2025 - September 24, 2025Introduction to Networks at Cisco Networking Academy
July 1, 2020 - September 24, 2025Java Certificate at Cisco Networking Academy
November 30, 2019 - September 24, 2025Bachelor of Science in Computer Science at United Arab Emirates University
August 1, 2018 - May 7, 2023Data Analytics Program at African Leadership University
July 1, 2025 - September 24, 2025Bachelor of Science in Computer Science at United Arab Emirates University
August 1, 2018 - May 7, 2023Introduction to Networks at CISCO Networking Academy
July 1, 2020 - July 1, 2020Data Analytics Program at African Leadership University
July 1, 2025 - September 24, 2025Qualifications
The most outstanding QA (for April 2025)
April 1, 2025 - September 24, 2025The most outstanding QA (for April 2025)
April 1, 2025 - September 24, 2025Advanced Excel Courses
March 1, 2025 - September 24, 2025Data Analytics Program
January 11, 2030 - July 1, 2025Java Certificate
November 30, 2019 - September 24, 2025The most outstanding QA (for April 2025)
April 1, 2025 - September 24, 2025Java Certificate
November 30, 2019 - September 24, 2025Advanced Excel Courses
March 1, 2025 - September 24, 2025Most Outstanding QA Award (April 2025)
April 1, 2025 - September 24, 2025Java Certificate
November 30, 2019 - September 24, 2025Advanced Excel Course
March 1, 2025 - September 24, 2025The most outstanding QA (April 2025)
April 1, 2025 - April 30, 2025Industry Experience
Software & Internet, Professional Services, Education, Other, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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