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I am a dynamic professional with over 10 years of experience across customer service, project management, and cross-functional collaboration. I excel at issue resolution, customer advocacy, and building long-term relationships, ensuring client concerns are addressed with empathy and clarity. I have led projects from concept to delivery, tailoring solutions to client objectives in fast-paced environments. I am a strong communicator who thrives in teamwork, continuous improvement, and delivering efficient, high-quality outcomes while pursuing innovative ways to enhance customer experiences and operational success.…I am a dynamic professional with over 10 years of experience across customer service, project management, and cross-functional collaboration. I excel at issue resolution, customer advocacy, and building long-term relationships, ensuring client concerns are addressed with empathy and clarity. I have led projects from concept to delivery, tailoring solutions to client objectives in fast-paced environments. I am a strong communicator who thrives in teamwork, continuous improvement, and delivering efficient, high-quality outcomes while pursuing innovative ways to enhance customer experiences and operational success.

Jairo Chacon

Photographer, Project Manager, Content Creator, +4

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I am a dynamic professional with over 10 years of experience across customer service, project management, and cross-functional collaboration. I excel at issue resolution, customer advocacy, and building long-term relationships, ensuring client concerns are addressed with empathy and clarity. I have led projects from concept to delivery, tailoring solutions to client objectives in fast-paced environments. I am a strong communicator who thrives in teamwork, continuous improvement, and delivering efficient, high-quality outcomes while pursuing innovative ways to enhance customer experiences and operational success.…I am a dynamic professional with over 10 years of experience across customer service, project management, and cross-functional collaboration. I excel at issue resolution, customer advocacy, and building long-term relationships, ensuring client concerns are addressed with empathy and clarity. I have led projects from concept to delivery, tailoring solutions to client objectives in fast-paced environments. I am a strong communicator who thrives in teamwork, continuous improvement, and delivering efficient, high-quality outcomes while pursuing innovative ways to enhance customer experiences and operational success.

Available to hire

I am a dynamic professional with over 10 years of experience across customer service, project management, and cross-functional collaboration. I excel at issue resolution, customer advocacy, and building long-term relationships, ensuring client concerns are addressed with empathy and clarity.
I have led projects from concept to delivery, tailoring solutions to client objectives in fast-paced environments. I am a strong communicator who thrives in teamwork, continuous improvement, and delivering efficient, high-quality outcomes while pursuing innovative ways to enhance customer experiences and operational success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Advanced

Work Experience

Payment Processing Clerk at Harris County Toll Road Authority

April 1, 2025 - Present

Process toll payments using RITE and CISCO systems; verify accounts and transactions; reconcile daily toll transactions and electronic/check payments; maintain accurate payment records; assist with processing violations, customer concerns, and refunds; collaborate with supervisors; maintain daily interaction records; train new clerks on handling customer inquiries.

Freelance Hybrid Shooter at Chacon Photography

January 1, 2018 - April 1, 2025

Build and maintain client relationships; lead projects from inception to delivery; provide tailored solutions for branding, marketing, content, or product development; manage timelines, budgets, and deliverables; handle billing and contracts; continuous learning and self-promotion to sustain client flow.

Escalation Specialist at Sourcepoint Mortgage

July 1, 2020 - February 1, 2022

Handle escalated customer complaints related to product performance, service discrepancies, or complex billing; advocate for the customer while aligning with company policies; collaborate across sales, support, technical, legal, and management teams; analyze root causes, own issues end-to-end, communicate progress, and drive process improvements; track and report on recurring issues and customer sentiment; implement retention strategies and train frontline agents.

Assembly Line Worker at Ameri Tech Staffing, Inc.

January 1, 2020 - June 1, 2020

Assembled products/components following blueprints; performed quality checks; contributed to production efficiency; followed safety protocols; collaborated with team to troubleshoot and maintain workflow; managed tools and equipment; participated in continuous improvement initiatives; assisted with inventory and material replenishment.

Paraprofessional at Cypress Fairbanks ISD

August 1, 2016 - January 1, 2020

Provided one-on-one and small-group academic support; adapted instructional materials; assisted with behavioral and emotional support; helped maintain an organized classroom; collaborated with teachers and support staff; assisted with IEP implementation and progress tracking; supported administrative tasks and professional development.