Jairo Chacon

Available to hire

I'm a dynamic professional with over 10 years of experience across customer service, project management, and cross-functional collaboration.

About

I’m a dynamic professional with over 10 years of experience across customer service, project management, and cross-functional collaboration. I excel at issue resolution, customer advocacy, and building long-term relationships, while delivering efficient, high-quality results in fast-paced environments.

As a project leader and versatile freelancer, I guide initiatives from concept through delivery, tailor solutions to client objectives, and continuously pursue improvement and innovation to enhance customer experiences and operational success.

  • 10 years' experience
  • Joined January 2026

Languages

  • EnglishFluent
  • Spanish; CastilianAdvanced

Industry experience

  • Media & Entertainment
  • Education
  • Professional Services
  • Government
  • Transportation & Logistics
  • Manufacturing
  • Other
  • Financial Services

More experts in Houston, United States

Work experience· 5 roles

Payment Processing Clerk · Harris County Toll Road AuthorityApr 2025 – Present · 1 yr 8 mos

Process toll payments using RITE and CISCO systems; verify accounts and transactions; reconcile daily toll transactions and electronic/check payments; maintain accurate payment records; assist with processing violations, customer concerns, and refunds; collaborate with supervisors; maintain daily interaction records; train new clerks on handling customer inquiries.

Escalation Specialist · Sourcepoint MortgageJul 2020 – Feb 2022 · 1 yr 8 mos

Handle escalated customer complaints related to product performance, service discrepancies, or complex billing; advocate for the customer while aligning with company policies; collaborate across sales, support, technical, legal, and management teams; analyze root causes, own issues end-to-end, communicate progress, and drive process improvements; track and report on recurring issues and customer sentiment; implement retention strategies and train frontline agents.

Assembly Line Worker · Ameri Tech Staffing, Inc.Jan 2020 – Jun 2020 · 6 mos

Assembled products/components following blueprints; performed quality checks; contributed to production efficiency; followed safety protocols; collaborated with team to troubleshoot and maintain workflow; managed tools and equipment; participated in continuous improvement initiatives; assisted with inventory and material replenishment.

Freelance Hybrid Shooter · Chacon PhotographyJan 2018 – Apr 2025 · 7 yrs 4 mos
Paraprofessional · Cypress Fairbanks ISDAug 2016 – Jan 2020 · 3 yrs 6 mos

Education

High School Diploma · Waltrip High School2030 – 2011
High School Diploma · Waltrip High School2030 – 2011
High School Diploma · Waltrip High School2030 – 2011

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