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I am a confident and creative marketing professional with a strong foundation in social media management, content creation and analytics. I am recognized for my leadership, approachability, and ability to foster positive relationships with clients and team members. I have experience in customer-facing roles that developed a deep understanding of customer behavior, brand engagement and customer satisfaction. I am passionate about contributing to dynamic marketing campaigns and learning from experienced professionals in a fast-paced environment.…I am a confident and creative marketing professional with a strong foundation in social media management, content creation and analytics. I am recognized for my leadership, approachability, and ability to foster positive relationships with clients and team members. I have experience in customer-facing roles that developed a deep understanding of customer behavior, brand engagement and customer satisfaction. I am passionate about contributing to dynamic marketing campaigns and learning from experienced professionals in a fast-paced environment.

Charlotte Tilley

Content Creator, Social Media Manager, Marketing Strategist, +5

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I am a confident and creative marketing professional with a strong foundation in social media management, content creation and analytics. I am recognized for my leadership, approachability, and ability to foster positive relationships with clients and team members. I have experience in customer-facing roles that developed a deep understanding of customer behavior, brand engagement and customer satisfaction. I am passionate about contributing to dynamic marketing campaigns and learning from experienced professionals in a fast-paced environment.…I am a confident and creative marketing professional with a strong foundation in social media management, content creation and analytics. I am recognized for my leadership, approachability, and ability to foster positive relationships with clients and team members. I have experience in customer-facing roles that developed a deep understanding of customer behavior, brand engagement and customer satisfaction. I am passionate about contributing to dynamic marketing campaigns and learning from experienced professionals in a fast-paced environment.

Available to hire

I am a confident and creative marketing professional with a strong foundation in social media management, content creation and analytics. I am recognized for my leadership, approachability, and ability to foster positive relationships with clients and team members.

I have experience in customer-facing roles that developed a deep understanding of customer behavior, brand engagement and customer satisfaction. I am passionate about contributing to dynamic marketing campaigns and learning from experienced professionals in a fast-paced environment.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Spanish; Castilian

Intermediate

Work Experience

Marketing Assistant at Hotel TIA, Anfield

September 1, 2025 - Present

Coordinated a business plan to grow the company’s clientele and elevate Liverpool Football Club’s standing as a strong USP; researched competitors’ price points over match days and compared them to Hotel TIA’s analytics; created campaigns and adverts for hotel events, publishing social media content across platforms to promote tickets; managed digital marketing channels (social media, website content, email marketing, online advertising); tracked campaign performance and prepared reports with recommendations.

Executive Suites Hospitality at Liverpool Football Club, Anfield

March 1, 2024 - Present

Maintained an intense and professional atmosphere whilst delivering excellent service; monitored designated tables to refill drinks, respond to requests, and collect customer feedback; stocked and organised silverware, linens and condiments for efficient service; greeted new customers, addressed initial enquiries, and took drinks orders promptly; provided tailored menu suggestions based on customer preferences and demonstrated expertise in items and preparation methods.

Food and Beverage Team Member at The Ice Cream Farm, Cheshire

December 1, 2023 - May 1, 2025

Completed an intensive Health and Safety training program to enhance workplace safety standards; delivered exceptional customer service through attentive and responsive interactions; operated tills efficiently, managing transactions during peak hours; restocked ice cream supplies while maintaining cleanliness; conducted regular stock counts to monitor inventory and prevent shortages.

Court Monitor at Flip Out, Liverpool

December 1, 2023 - March 1, 2024

Prioritised health and safety by enforcing strict compliance; operated tills and managed cash transactions efficiently; enhanced customer service skills by addressing complaints and challenging situations.

Waitress at Bella Italia, Liverpool

December 1, 2022 - April 1, 2023

Trained new waitstaff on menu items and service standards to elevate team performance; monitored stock levels and communicated needs to management for essential supply availability; processed customer payments accurately using point-of-sale systems, ensuring efficient cash handling; developed resilience through effective complaint resolution and management of difficult customer interactions.