Charlie Pugliese

Provided customer service by professionally greeting and assisting customers in a fast-paced car wash environment, handling point-of-sale transactions, including cash, credit, and mobile payments. Guided vehicles safely into automated wash systems, ensuring proper alignment and smooth traffic flow. Managed onsite traffic and maintained safety protocols to prevent accidents and ensure customer satisfaction. Maintained cleanliness and organization of work areas to uphold company standards and provide a quality customer experience. Trained new employees on safety procedures, customer service techniques, and operational protocols. Demonstrated reliability by consistently working evening and weekend shifts with excellent attendance.

Served as a consumer-facing service employee in the floral department, managing customer concerns and assisting with planning arrangements for specific events. Designed arrangements and wraps for customers, following strict budgets and customers’ creative input. Aided in continuous department maintenance, including taking care of live plants, restocking products, and routine cleaning. Received orders from multiple platforms, including online, in-person, and over-the-phone customers.

Converted photographs of in-store menus into working digital menu files for print. Developed typeset menus with quick turnaround times, including complementary take-out & dine-in menus, and updated pricing on existing menus.