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Hi, I'm Chioma Ikerionwu—a solutions-oriented business analyst and QA professional with a track record in top-tier organizations. I excel at turning complex requirements into clear testing strategies and work closely with cross-functional teams to deliver reliable software and improved user experiences. Across banking, fintech, and e-commerce projects, I lead QA and BA efforts, mentor junior QAs, and help de-risk releases through thoughtful test plans, UAT coordination, and user guides. I value collaboration, adaptability, and continuous process improvement.…Hi, I'm Chioma Ikerionwu—a solutions-oriented business analyst and QA professional with a track record in top-tier organizations. I excel at turning complex requirements into clear testing strategies and work closely with cross-functional teams to deliver reliable software and improved user experiences. Across banking, fintech, and e-commerce projects, I lead QA and BA efforts, mentor junior QAs, and help de-risk releases through thoughtful test plans, UAT coordination, and user guides. I value collaboration, adaptability, and continuous process improvement.

Chioma Ikerionwu

QA Engineer, Web Developer, Product Designer, +2

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Hi, I'm Chioma Ikerionwu—a solutions-oriented business analyst and QA professional with a track record in top-tier organizations. I excel at turning complex requirements into clear testing strategies and work closely with cross-functional teams to deliver reliable software and improved user experiences. Across banking, fintech, and e-commerce projects, I lead QA and BA efforts, mentor junior QAs, and help de-risk releases through thoughtful test plans, UAT coordination, and user guides. I value collaboration, adaptability, and continuous process improvement.…Hi, I'm Chioma Ikerionwu—a solutions-oriented business analyst and QA professional with a track record in top-tier organizations. I excel at turning complex requirements into clear testing strategies and work closely with cross-functional teams to deliver reliable software and improved user experiences. Across banking, fintech, and e-commerce projects, I lead QA and BA efforts, mentor junior QAs, and help de-risk releases through thoughtful test plans, UAT coordination, and user guides. I value collaboration, adaptability, and continuous process improvement.

Available to hire

Hi, I’m Chioma Ikerionwu—a solutions-oriented business analyst and QA professional with a track record in top-tier organizations. I excel at turning complex requirements into clear testing strategies and work closely with cross-functional teams to deliver reliable software and improved user experiences.

Across banking, fintech, and e-commerce projects, I lead QA and BA efforts, mentor junior QAs, and help de-risk releases through thoughtful test plans, UAT coordination, and user guides. I value collaboration, adaptability, and continuous process improvement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Test Lead at IBM Canada Limited / Federated Cooperatives Ltd

June 1, 2023 - Present

Led QA efforts on the Member-Plus Rewards e‑commerce program, collaborating with cross‑functional teams to gather requirements, validate release candidates, and define test objectives. Drove successful deployments to 300+ retail stores by executing functional, integration and regression tests using BrowserStack; authored and maintained manual test cases in HP ALM; mentored junior QA staff; coordinated UAT and defect resolution; provided post‑deployment support and UX feedback to enhance usability and customer satisfaction.

Analyst at Dominion Lending Centre / Fresh Mortgage Co

February 1, 2023 - June 1, 2023

Coordinated project activities and supported change management; engaged stakeholders to gather functional and solution requirements; identified major impediments and helped the team meet timeline commitments; participated in data extraction from legacy application; coordinated test phases including mock go-live sessions; performed root cause analysis on production issues.

Senior Test Analyst at First Bank Ltd

July 1, 2020 - February 1, 2023

Coordinated QA efforts on digital product enhancements that expanded the customer base from 5 million to 12 million and supported ~6 million daily transactions; Led communications between QA and external vendor developers; improved project delivery turnaround by 50%; ensured user stories and acceptance criteria were clearly defined; coordinated review cycles and collaborated with Scrum Masters and Product Managers to define testing methodology; mentored junior QAs.

Senior Test Analyst / UAT Coordinator at First City Monument Bank

January 1, 2014 - June 1, 2020

Led QA on the Core Banking Application (Finacle v10) upgrade project (~$16M); supervised in-house and external vendor QAs; developed test scenarios; owned exploratory, functional and regression testing; planned and directed testing activities; supported the bank's digitalization journey; led the development of user guides/manuals and facilitated enterprise training programs.

Customer Service Manager at First City Monument Bank

August 1, 2006 - December 1, 2013

Adopted a consultative approach to resolving customer issues; maintained customer communications; supervised branch staff; contributed to test plan creation and conducted mobile application testing (Android & iOS).

Test Lead at IBM Canada Limited / Federated Co-operatives Ltd

June 1, 2023 - Present

Led QA activities for the Member-Plus Rewards e-commerce project. Collaborated with cross-functional teams to elicit requirements, understand system functionalities, and define test objectives. Provided guidance on QA practices to business and project leaders, SMEs. Executed functional, integration, and regression testing; validated release candidates against acceptance criteria. Developed and reviewed QA plans/strategies for small to medium projects; reproduced complex bugs with developers to facilitate timely fixes; coordinated UAT and defect resolution; delivered feedback on user experience to improve usability and customer satisfaction. Maintained ongoing deployment and pilot support for business stakeholders.

Quality Analyst at Dominion Lending Centre / Fresh Mortgage Co

February 1, 2023 - June 1, 2023

Coordinated project activities and change management for legacy system decommissioning; tracked work in Azure DevOps. Facilitated elicitation, validation, documentation, and traceability of requirements for emerging technologies. Identified impediments and proposed delivery paths; designed/tested scenarios and test cases; led data extraction for legacy systems and managed all testing phases including mock go-lives. Defect management, root-cause analysis of production issues; developed user guides and led training for large enterprise projects.

Senior Quality Analyst at First Bank Ltd

July 1, 2020 - February 1, 2023

Led customer research journey mapping on digital product enhancements, expanding the user base and increasing transactions. Improved project delivery turnaround by guiding testing methodologies, ordering user stories and acceptance criteria, and coordinating test execution across multiple projects. Managed QA reviews, sign-offs, and communications between project teams and external vendors; conducted initial testing and coordinated UAT; recommended corrective actions based on QA/testing plans.

Business Analyst at Almond Media UK

December 1, 2021 - June 1, 2022

Facilitated stakeholder workshops to align technology with business needs; performed UAT coordination, test plan creation, and cross-functional collaboration on POS and self-checkout systems. Documented user stories and acceptance criteria; created wireframes and process flows; maintained product backlogs in JIRA; authored test scripts and managed defect resolution with development teams.

Business Analyst / UAT Coordinator at First City Monument Bank

January 1, 2014 - June 1, 2020

Led BA activities for Core Banking Application upgrades (Finacle v10) valued around $16 million; translated complex technical concepts for non-technical stakeholders; authored user stories, acceptance criteria, and test scripts; mapped processes and wireframes; planned and directed testing activities and QA reviews; executed functional and system integration tests and managed defects in JIRA; developed user guides and facilitated enterprise training.