Senior Manager, Business Resources at Canadian Federation of Independent Business (CFIB)

Managed the BR department and direct reports, including a Team Lead; led cross-department focus groups and special projects; trained, mentored and supported the regional Quebec BR team handling inquiries from CFIB members and non-members; ensured proper contact center coverage, inquiry tracking, and data analysis; coordinated with VP on data trends and legislative files; maintained interdepartmental communications and prepared materials for senior leaders; filmed and produced video advice content for SMEs across CFIB channels.

Copywriter & Content Distribution Manager at Goalcast

Created original copy for all video productions across social media platforms; managed social media engagement; monitored community sections; optimized content copy for search engines and engagement; managed content calendars for distribution on all social media pages; point-person for contractors and freelancers; investigated analytics to improve strategies and tactics.

Digital News Intern at CBC News Head Office

Highly competitive internship; stayed on top of breaking news; pitched story ideas to senior executive producers; conducted research and designed digital content with senior producers and graphic designers; managed social media engagement and promotions on various online platforms.

Bilingual Savings Program Specialist at Canadian Federation of Independent Business (CFIB)

Sole point of contact for business clients for loyalty products and partnerships; third-party liaison between business affiliates and clients for account creation and troubleshooting; developed in-depth knowledge of a wide range of business products and discount programs; serviced nationwide English and French-speaking business owners; performed managerial duties when requested (client escalations and follow-ups); translated and created first training documents and trained new employees.