Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm Szu Ying (Claire) Chen, a UX Designer with a background in AI engineering, translating complex AI systems into intuitive, user-centered digital experiences. I design with a focus on user research, accessibility, and data-driven decision making, shaping products that balance user needs with business goals. My work spans education, healthcare, and technology platforms, where I combine design thinking with AI insights to create scalable, impactful experiences.…I'm Szu Ying (Claire) Chen, a UX Designer with a background in AI engineering, translating complex AI systems into intuitive, user-centered digital experiences. I design with a focus on user research, accessibility, and data-driven decision making, shaping products that balance user needs with business goals. My work spans education, healthcare, and technology platforms, where I combine design thinking with AI insights to create scalable, impactful experiences.

Szu Ying Chen





I'm Szu Ying (Claire) Chen, a UX Designer with a background in AI engineering, translating complex AI systems into intuitive, user-centered digital experiences. I design with a focus on user research, accessibility, and data-driven decision making, shaping products that balance user needs with business goals. My work spans education, healthcare, and technology platforms, where I combine design thinking with AI insights to create scalable, impactful experiences.…I'm Szu Ying (Claire) Chen, a UX Designer with a background in AI engineering, translating complex AI systems into intuitive, user-centered digital experiences. I design with a focus on user research, accessibility, and data-driven decision making, shaping products that balance user needs with business goals. My work spans education, healthcare, and technology platforms, where I combine design thinking with AI insights to create scalable, impactful experiences.

Available to hire

I’m Szu Ying (Claire) Chen, a UX Designer with a background in AI engineering, translating complex AI systems into intuitive, user-centered digital experiences.
I design with a focus on user research, accessibility, and data-driven decision making, shaping products that balance user needs with business goals. My work spans education, healthcare, and technology platforms, where I combine design thinking with AI insights to create scalable, impactful experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Graduate Assistant, UX Designer & Researcher at New York University Tandon PhD Hub

September 1, 2024 - May 1, 2026

Redesigned the NYU Tandon PhD Hub website, improving accessibility and information architecture; increased page visits by 9% and managed CMS with HTML/CSS customization. Planned and conducted user interviews with Ph.D. students and analyzed annual surveys to formulate recommendations that boosted professional development event participation by 32%. Designed promotional materials for workshops and university events using Adobe Illustrator to ensure consistent visuals across digital and print media.

AI Engineer at Microsoft

October 1, 2021 - March 1, 2023

Conducted online A/B testing and analyzed user behavior to improve Bing Ads recommendations; increased advertiser adoption by 5.2% and reduced recommendation dismissals by 3.1%. Partnered with product managers and engineers to evaluate recommendation models and improve recommendation quality. Developed Power BI dashboards to visualize advertiser performance and product metrics, reducing manual analysis time by 30%.

Senior AI Engineer at HTC Healthcare Division (DeepQ)

December 1, 2018 - August 1, 2021

Designed the information architecture, dashboards, and data visualizations for a self-service medical imaging platform enabling doctors to train and evaluate custom ML models. Improved the usability of AI model training with intuitive visualizations and facilitated end-to-end training workflows, contributing to a 48% reduction in model training time.

Android Engineer Internship at Pointree

December 1, 2017 - April 1, 2018

Designed and implemented Android UI features to improve usability and streamline the mobile user experience.

AI Engineer Internship at AlfredCamera

July 1, 2017 - August 1, 2017

Integrated pet image recognition into the AlfredCamera app, enabling intuitive real-time image-based interactions.