Available to hire
I bring 10+ years of experience across operations, customer engagement, logistics, and technology-focused environments. I enjoy translating complex information into clear next steps for customers and teams, using empathy, patience, and strong problem-solving.
I also combine cloud security, data science/AI, and web/UI foundations to improve processes through reporting, automation, and data-driven decisions. I’m motivated by roles that help customers successfully resolve issues and feel confident with the solution.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Student Engagement Specialist at RisePoint
September 1, 2020 - PresentManage full-cycle student onboarding using Salesforce CRM and automated workflow systems. Develop performance dashboards and analytical reports in Excel and Tableau to improve enrollment efficiency and forecasting. Partner with cross-functional teams on CRM data integrity initiatives and DEI-focused engagement strategies. Optimize remote workflow processes, contributing to increased operational efficiency in a distributed team environment.
Production Manager at Chocolate Accents
October 1, 2019 - March 1, 2020Directed daily production scheduling and fulfillment operations for B2B and direct-to-consumer clients. Implemented lean workflow improvements that enhanced delivery timelines and reduced operational bottlenecks. Coordinated vendor relations and supply chain logistics to ensure quality control and customer satisfaction.
Transportation Coordinator at Ravago
August 1, 2017 - September 1, 2019Coordinated multi-modal regional logistics operations (land, air, sea) to support consistent, on-time deliveries. Managed vendor relationships, shipment tracking, and performance metrics using analytics tools.
Transportation Planner at Ravago
August 1, 2017 - September 1, 2019Coordinated multi-modal logistics operations (land, air, sea) ensuring on-time regional deliveries. Monitored shipment performance metrics and implemented data-driven improvements. Managed vendor contracts and transportation cost analysis.
Co-Owner / Logistics Software Consultant at Muvabl, INC
May 1, 2015 - August 1, 2018Designed and implemented logistics strategies and freight operations for e-commerce clients. Managed financials, contract negotiations, and process automation to improve delivery outcomes and operational efficiency.
Co-Owner / Logistics Software Consultant at Muvabl, Inc.
May 1, 2015 - August 1, 2018Designed logistics and freight strategies for e-commerce clients. Managed financial reporting, contract negotiations, and process automation initiatives. Led operations planning and software integration for logistics optimization.
Freight Broker Trainer / Account Manager at IL2000
December 1, 2010 - May 1, 2015Delivered end-to-end logistics support for domestic and international clients. Managed high-value accounts and resolved complex operational issues. Trained new hires on freight systems, compliance, and operational procedures.
Freight CSR Trainer / CSR Agent at UPS Freight
July 1, 2006 - November 1, 2010Delivered excellent customer service and account resolution for freight-related inquiries. Trained new hires in freight operations and system use, supporting faster ramp-up and improved service quality.
Customer Service Trainer at UPS Freight
July 1, 2006 - November 1, 2010Provided customer account support and shipment resolution services. Trained new employees on freight systems and customer service protocols.
Education
Master of Science in Web Design & Online Communication at University of Florida
January 11, 2030 - December 1, 2027Master of Science in Cloud Computing at Campbellsville University
January 11, 2030 - October 1, 2026Bachelor of Science in Computer Science at Concordia University, St. Paul
January 11, 2030 - December 1, 2025Master of Science, Data Science and AI at Campbellsville University
January 11, 2030 - May 1, 2027Master of Science, Cloud Computing at Campbellsville University
January 11, 2030 - October 1, 2026Bachelor of Science, Computer Science (Minor: Digital Marketing) at Concordia University - St. Paul
January 11, 2030 - December 1, 2025Qualifications
Google Ads Search Certification
January 11, 2030 - March 17, 2026Tableau for Data Visualization
January 11, 2030 - March 17, 2026Software Design Principles
January 11, 2030 - March 17, 2026Java Programming
January 11, 2030 - March 17, 2026UI/UX Design
January 11, 2030 - March 17, 2026Social Media Marketing
January 11, 2030 - March 17, 2026Email Marketing
January 11, 2030 - March 17, 2026SEO Certification
January 11, 2030 - March 17, 2026Tableau for Data Visualization
January 11, 2030 - August 27, 2026Software Design Principles
January 11, 2030 - August 27, 2026Java Programming
January 11, 2030 - August 27, 2026UI and UX Design
January 11, 2030 - August 27, 2026Social Media Certified
January 11, 2030 - August 27, 2026Email Marketing Certified
January 11, 2030 - August 27, 2026SEO Certified
January 11, 2030 - August 27, 2026Google Ads Search Cert
January 11, 2030 - August 27, 2026Industry Experience
Software & Internet, Professional Services, Education, Transportation & Logistics
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Full Stack Developer
We have the best full stack developer experts on Twine. Hire a full stack developer in Lake Mary today.