Available to hire
I am a bubbly, outgoing, and energetic individual with a strong passion for the events and marketing industry. I thrive in hands-on, fast-paced environments where I can bring ideas to life and make a real impact.
I enjoy taking on new challenges, sharing creative ideas, and contributing to the planning and delivery of engaging events that leave a lasting impression. Social media, events and marketing are my dream career paths, and I am highly motivated to develop my skills, grow within the industry, and create innovative experiences that inspire and engage audiences. I work equally well independently or as part of a team and am always ready to go the extra mile to make an event a success.
Language
French
Beginner
Work Experience
Customer Service Advisor at Parcelforce Worldwide
October 1, 2025 - PresentProvided professional support to business customers, resolving queries efficiently and maintaining high customer satisfaction. Managed the Exam Helpdesk, ensuring all exam papers were collected and processed accurately and on time. Communicated effectively with clients and internal teams to resolve issues promptly. Worked independently and as part of a team in a fast-paced environment, consistently meeting deadlines.
Night Shift Assistant at Tesco
September 1, 2024 - October 1, 2025Processed and replenished large nightly deliveries efficiently, ensuring all tasks were completed within strict deadlines. Consistently maintained high merchandising standards, keeping shelves fully stocked, organised, and customer-ready for the next trading day. Worked independently with minimal supervision during night shifts, demonstrating reliability, accountability, and strong self-management. Contributed to team targets in a fast-paced environment, helping ensure smooth store operations and readiness each morning. Maintained a clean, safe, and organised shop floor in line with company standards and health & safety regulations.
Customer Care Advisor at BP Pulse
June 1, 2023 - October 1, 2024Managed a high volume of inbound customer calls (40–70 per day), resolving queries efficiently while ensuring full compliance with GDPR and company policies. Handled outbound calls when required to proactively resolve complex issues and improve customer experience. Responded to 50–150 customer emails daily, providing clear, accurate, and timely solutions across a range of account and service-related enquiries. Demonstrated strong problem-solving skills by resolving the majority of queries at first point of contact. Proactively offered follow-up calls for complex cases to reduce back-and-forth communication, improve resolution times, and enhance customer satisfaction. Maintained a professional and empathetic approach in a fast-paced environment, consistently meeting performance and service targets.
Stock Administration Assistant at River Island
September 1, 2022 - May 1, 2023Picked and prepared stock accurately and efficiently to support shop floor operations. Worked at pace in a fast-moving retail environment, consistently meeting productivity targets. Managed stock organisation and replenishment to ensure smooth daily operations. Demonstrated the ability to work independently with minimal supervision, as well as collaboratively within a team to meet deadlines.
Events & Campaigns Assistant at Network Rail
March 1, 2022 - September 1, 2022Supported the planning, organisation, and hands-on delivery of STEM engagement events, meeting tight deadlines while ensuring a high-quality experience for participants. Actively participated in major national events, including The Big Bang Fair, delivering interactive activities and presentations to engage students directly. Took a proactive, “hands-on” approach at careers events and “Bring Your Child to Work” days, setting up activities, assisting participants, and ensuring smooth running from start to finish. Coordinated the nationwide distribution of the Emily the Engineer activity book, organising volunteers and physically supporting rollout across multiple UK and Scotland stations. Worked independently and collaboratively, balancing multiple projects while consistently achieving deadlines and delivering results.
Customer Service Advisor at TSYS
June 1, 2021 - September 1, 2021Managed high volumes of inbound and outbound customer calls, providing efficient, professional support for credit card queries and account issues. Resolved customer concerns at first point of contact whenever possible, ensuring a smooth and positive customer experience. Maintained strict compliance with company policies, data protection, and financial regulations while handling sensitive account information. Assisted customers with account management, payment queries, and issue resolution, demonstrating strong problem-solving and communication skills. Worked independently and as part of a team in a fast-paced environment, consistently meeting performance targets and service level agreements.
Warehouse/Stock Assistant at River Island Warehouse
September 1, 2021 - December 1, 2021River Island warehouse role.
Ride Operator at Keith Emmett and Sons
July 1, 2016 - July 1, 2021Operate rides and assist customers; ensure the workplace is tidy and safe. I make and sell food products as part of the role.
Food & Customer Service Team Member at IKEA
February 1, 2018 - June 1, 2021Handled cash transactions, managed high-volume busy periods with professionalism, supported Click & Collect during lockdown, assisted with stock replenishment, food preparation, and maintaining a clean, safe environment. Worked both independently and as part of a team.
Restaurant Assistant at Kaspa's Desserts
March 1, 2017 - June 1, 2017Operated tills and assisted on the shop floor, providing excellent customer service during busy periods and maintaining a clean, safe environment.
Charity Fundraiser at The Henry Allen Trust
April 1, 2016 - April 1, 2016Supported day-to-day operations, assisted with administrative tasks and event preparation, engaged with members of the public, and developed teamwork and organisational skills during a two-week work experience placement.
Education
Business (A-Level or equivalent) at Milton Keynes
September 1, 2017 - June 1, 2018Qualifications
GCSEs
January 11, 2030 - March 9, 2026French GCSE
January 11, 2030 - March 9, 2026Performing Arts Level 2
January 11, 2030 - March 9, 2026Industry Experience
Media & Entertainment, Retail, Education, Professional Services, Transportation & Logistics, Government, Non-Profit Organization
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