Available to hire
Hi, I’m Timmylou Fortim, a freelance virtual assistant with a knack for copywriting, digital design, and brand strategy. I excel at turning ideas into clear, compelling content and designing assets that align with brand goals. I bring creativity, precision, and adaptability to every task, and I enjoy collaborating to deliver polished results.
I manage social media, files, and teams with efficiency, and I thrive in fast-paced environments. I’m a fast learner with a strong work ethic and a commitment to delivering high-quality results.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Advanced
Tagalog
Fluent
Work Experience
Customer Service Representative/Collections Specialist at LCI Solutions Cebu Inc.
June 4, 2012 - December 21, 2012-Handled inbound and outbound calls, chats, and emails to assist clients with account and loan-related concerns.
-Guided customers through identity verification and bank account validation for loan applications.
-Managed repayment schedules, explaining due dates, terms, and available payment options.
-Conducted collections follow-ups on overdue accounts, balancing professionalism, empathy, and firmness.
-Documented customer interactions and updated records in the CRM/Loan Management System.
-Resolved customer inquiries, complaints, and escalations, ensuring compliance with company policies and lending regulations.
-Provided accurate information about loan terms, eligibility, and repayment requirements.
-Generated and maintained reports on client interactions, payments, and collection activities.
-Collaborated with team members and supervisors to meet daily, weekly, and monthly performance targets.
-Ensured a positive customer experience by maintaining clear communication and high service standards.
Freelance Virtual Assistant | Admin & Creative Support at Freelance/Self-employed
March 1, 2025 - Present-Payroll Tracking System: Built a custom Google Sheets solution to monitor team performance, calculate daily rates, and consolidate payroll data with 100% accuracy.
-Content Creation Portfolio: Developed a portfolio from scratch using AI tools and self-study resources, showcasing adaptability and creative initiative.
-Error Prevention: Identified and corrected payroll discrepancies by cross-checking data, ensuring fair compensation and boosting team trust.
-Branded Marketing Materials: Produced graphics, brochures, and social media content that enhanced client communications and branding consistency.
-Collections Support: Guided financial services customers through account verification and repayment processes, balancing empathy with firm follow-ups.
Education
Bachelor of Secondary Education at Bukidnon State University
June 16, 2014 - April 27, 2018Bachelor of Science in Accountancy at Xavier University-Ateneo de Cagayan
June 16, 2008 - March 20, 2009Qualifications
Industry Experience
Media & Entertainment, Professional Services, Education, Financial Services, Other, Government
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