Crystal Justine Retzak | UGC Creator & Social Media Strategist Based in Auckland, I am a content creator with 3 years of experience specializing in high-quality, narrative-driven UGC for TikTok and Instagram Reels. My approach combines authentic storytelling with a sharp eye for digital trends, allowing me to handle end-to-end production from concept to final edit. To date, my strategic content has generated over $5M in Gross Merchandise Value (GMV), proving that "scroll-stopping" content can drive massive commercial results. I’m passionate about helping brands in the footwear and lifestyle space find their unique voice. Explore my work: _Website not available. Sign in: https://www.twine.net/signup_

Crystal Justine Retzak

Crystal Justine Retzak | UGC Creator & Social Media Strategist Based in Auckland, I am a content creator with 3 years of experience specializing in high-quality, narrative-driven UGC for TikTok and Instagram Reels. My approach combines authentic storytelling with a sharp eye for digital trends, allowing me to handle end-to-end production from concept to final edit. To date, my strategic content has generated over $5M in Gross Merchandise Value (GMV), proving that "scroll-stopping" content can drive massive commercial results. I’m passionate about helping brands in the footwear and lifestyle space find their unique voice. Explore my work: _Website not available. Sign in: https://www.twine.net/signup_

Available to hire

Crystal Justine Retzak | UGC Creator & Social Media Strategist

Based in Auckland, I am a content creator with 3 years of experience specializing in high-quality, narrative-driven UGC for TikTok and Instagram Reels.

My approach combines authentic storytelling with a sharp eye for digital trends, allowing me to handle end-to-end production from concept to final edit. To date, my strategic content has generated over $5M in Gross Merchandise Value (GMV), proving that “scroll-stopping” content can drive massive commercial results.

I’m passionate about helping brands in the footwear and lifestyle space find their unique voice.

Explore my work: Website not available. Sign in: https://www.twine.net/signup

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Language

English
Fluent

Work Experience

Social Media Specialist / Content Creator & Affiliate Lead at TikTok
January 1, 2024 - Present
Own the social and content calendar across TikTok and Instagram; manage community engagement for international brands; produce end-to-end video content; drive affiliate sales; develop campaigns for launches and key brand moments; analyze data to optimize ROI; manage paid collaborations and viral content strategy; oversee sales funnel and EDMs; collaborate with copywriters and contractors to align collateral with trends.
Social Media Management / Digital Marketing & Brand Reputation Specialist at Outsourcing
January 1, 2023 - January 1, 2024
Managed client Google My Business profiles, monitored performance, and responded to reviews to enhance local search visibility and reputation; planned and deployed engaging content across platforms during peak hours; ensured brand consistency and adherence to social media strategies.
Team Manager at T-Mobile (Angeles)
January 1, 2022 - January 1, 2023
Generated weekly KPI targets, coached and incentivized staff to meet and exceed expectations; conducted regular 1:1 coaching and performance reviews; supervised daily operations and ensured adherence to policies; fostered a high-performing culture to boost morale and customer satisfaction.
Customer Service Representative at T-Mobile (Angeles)
January 1, 2018 - January 1, 2022
Escalation point for complex customer issues, driving timely resolutions and client retention; promoted products using approved techniques; managed high-volume inbound calls and analyzed feedback to support corrective actions.
Front Desk Receptionist at DPR International Resorts & Hotel Balibago, Angeles City, Pampanga
January 1, 2017 - January 1, 2018
Managed guest arrivals and departures; resolved complaints; handled a high volume of calls with accurate information; secured reservations and maximized occupancy; trained new staff; prepared daily front desk reports for process improvements.
Brand Ambassador at Globe Telecommunication Tarlac
January 1, 2014 - January 1, 2016
Promoted products and services, increased brand awareness, and supported marketing events to drive sales.

Education

Bachelor of Science at Systems Technology's Institution
January 1, 2013 - January 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Professional Services, Media & Entertainment, Telecommunications, Software & Internet