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I'm Cristiana-Georgiana Nitu, a detail-oriented support desk operations specialist with over three years of remote experience supporting global platforms in high-volume, quality-driven environments. I am also a beginner content creator, focused on beauty content.…

CRISTIANA-GEORGIANA NITU

Writer, Content Creator, Content Producer, +3

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I'm Cristiana-Georgiana Nitu, a detail-oriented support desk operations specialist with over three years of remote experience supporting global platforms in high-volume, quality-driven environments. I am also a beginner content creator, focused on beauty content.…

Available to hire

I’m Cristiana-Georgiana Nitu, a detail-oriented support desk operations specialist with over three years of remote experience supporting global platforms in high-volume, quality-driven environments.
I am also a beginner content creator, focused on beauty content.

Skills

Copywriting

Experience Level

Copywriting

Expert

Language

Romanian, Moldavian, Moldovan

Fluent

English

Fluent

French

Advanced

Spanish; Castilian

Beginner

Work Experience

Senior Analyst at HCLTech

January 1, 2025 - Present

Handled and triaged a high volume of incoming cases, ensuring accurate categorization, prioritization, and timely escalation in line with internal procedures and response expectations. Maintained quality and consistency across case handling by following established workflows and supporting quality assurance standards. Mentored new team members on operational processes, documentation, and quality requirements. Collaborated asynchronously with international teams using Slack in a fully remote environment.

Customer Support Associate at Teleperformance

January 1, 2024 - July 1, 2025

Managed and prioritized a large volume of customer cases while meeting strict productivity and quality KPIs. Identified critical or high-impact issues and escalated appropriately to ensure service quality and user safety. Delivered clear, professional written communication to support timely and effective resolution outcomes.

Trust and Safety Specialist at TELUS International

October 1, 2022 - January 1, 2024

Reviewed, classified, and resolved cases following documented support workflows and quality standards. Consistently met or exceeded performance metrics related to accuracy, turnaround time, and compliance. Contributed to process improvements through collaboration, feedback, and knowledge sharing.

Academic Writer at Uvocorp

February 1, 2020 - June 1, 2021

Produced structured analytical and research-based written content under strict deadlines. Synthesized complex information into clear documentation, strengthening analytical and written communication skills.