Available to hire
I am a resourceful professional with a strong focus on people, process, and performance. I enjoy building training materials, mentoring teammates, and improving service quality across diverse roles. My experience spans customer service, healthcare administration, and education-focused design, with hands-on work in AI training and data annotation to support innovative projects. I thrive in collaborative environments and am passionate about turning feedback into actionable improvements that enhance both outcomes and user experiences.
Language
English
Fluent
Work Experience
Consultant / Freelancer – AI Training & Research at Freelance Prolific Academic Ltd.
October 1, 2020 - PresentFreelance researcher/consultant providing AI training data, evaluation, and user research for academic and software projects. Conducts behavioral experiments, interviews, surveys, and feedback collection to support university researchers and product teams.
Shelter Support Staff at Unsheltered Utah
September 1, 2025 - April 1, 2026Shelter support at Code Blue emergency shelters, including staging/clearing guest areas, guest check-in, property searches, sorting/storage, safety oversight, resource provision, and maintaining dignity for all guests.
Medical Billing Assistant at Vibrant Healthcare
March 1, 2025 - August 1, 2025Verified Medicare status, ensured correct medical billing codes, and prepared DNA testing requests to doctors nationwide while adhering to HIPAA guidelines.
Banquet Server/Cashier at Sodexo Live!
October 1, 2024 - February 1, 2025Set up banquet areas, assisted guests with dishes, managed post-event cleanup, and processed orders as a cashier to support smooth event operations.
Retail Merchandiser at SAS Retail Odyssey
September 1, 2022 - March 1, 2023Maintained product aesthetics at Smith's Marketplace, organized displays, and collaborated with store teams and vendors to resolve conflicts and meet standards.
Cashier/Retail Associate at Vape Avenue
February 1, 2022 - April 1, 2022Provided product expertise, drove sales with personalized recommendations, and resolved issues to build a loyal customer base.
Quality Inspection/Shipping Team Lead at Osbourne Specialty Sewing
May 1, 2012 - January 1, 2013Led quality inspection and shipping operations, promoted to shipping/receiving lead, and managed a team to improve workflow and shipment accuracy.
Customer Care Representative / Quality Coach, Instructional Design at Overstock.com
August 1, 2005 - March 1, 2011Delivered customer service, escalated complaints, mentored new hires, and designed training curricula to improve service efficiency and resource accessibility.
Car Rental Reservations Agent / New Hire Mentor at Vanguard Car Rental
March 1, 2004 - August 1, 2005Managed reservations and mentored new agents to accelerate onboarding and improve team performance.
Client Associate at Convergys (Ann Taylor)
November 1, 2000 - October 1, 2002Assisted clients with product inquiries, order tracking, and website navigation to enhance customer experience.
Education
Train the Trainer / Instruction Design for Trainers (Certification) at American Management Association
January 1, 2010 - January 1, 2010General Studies (High School Diploma) at Kearns High School
January 1, 1996 - January 1, 1999Qualifications
Train the Trainer / Instruction Design for Trainers (Certification)
January 1, 2010 - January 1, 2010Industry Experience
Healthcare, Education, Retail, Non-Profit Organization, Professional Services
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