Available to hire
Hi! I’m Chih, a UX Designer passionate about creating user-centered designs. With several years of experience in the field, I employ a research-led approach to develop solutions that not only meet client needs but also enhance user satisfaction. I’m all about collaboration and continuous improvement, ensuring that every project delivers meaningful outcomes.
Experience Level
Language
Work Experience
UX Designer at One NZ (formerly Vodafone NZ)
May 1, 2022 - November 10, 2025At One NZ, I designed and tested a digital wallet, contributing to UX research, concept development, and UI design. I also initiated a design system component clean-up and led a research-backed redesign of the consumer billing experience, achieving significant improvements in key metrics.
UX & Customer Success Specialist at Go Disco
August 31, 2021 - August 31, 2021In my role at Go Disco, I led usability testing and customer feedback analysis to enhance user experience and retention. I designed a Help Centre and conducted workshops to improve onboarding processes.
Digital Platform Specialist at AA Insurance
December 31, 2020 - December 31, 2020I led UX research and design for several significant projects, owned roadmap prioritization, and facilitated workshops to drive continuous platform improvements across multiple digital platforms.
Education
Master of Arts in Ancient History at University of Auckland
January 1, 2012 - December 31, 2013Bachelor of Arts with 1st Class Honours at Victoria University of Wellington
January 1, 2010 - December 31, 2011Professional Diploma in UX Design at The UX Design Institute
August 1, 2021 - February 1, 2022Prof Dip, UX Design Institute at UX Design Institute
January 1, 2022 - December 31, 2022MA at University of Auckland
January 1, 2013 - December 31, 2013Qualifications
Alex Scobie Research Prize
January 1, 2011 - January 1, 2011This prize is awarded to the student in Classical Studies, Greek, or Latin judged to have completed the best research paper at Honours level, or best thesis at Masters and PhD level.
ICAgile Certified Professional
January 1, 2019 - November 10, 2025ICAgile Certified Professional - Agile Product Ownership
January 1, 2021 - November 10, 2025Industry Experience
Education, Telecommunications, Financial Services, Healthcare, Professional Services, Consumer Goods
Experience Level
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